All Features
James J. Kline
The term “risk-based thinking” (RBT) is familiar to those in the quality profession. This familiarity comes in part from its inclusion in ISO 9001:2015, the International Organization for Standardization (ISO) quality management system standard. Although numerous articles and several books have…
Nicole Radziwill
As early as 2015, McKinsey’s “Digital America” report projected that adoption of Industry 4.0 technologies in manufacturing alone was expected to increase domestic GDP by more than $2 trillion by 2025. This estimate, developed from expectations surrounding productivity enhancements, waste reduction…
Isaac Maw
In manufacturing today, data analysis tools can give management the information it needs to make better decisions in areas such as maintenance and labor. Unfortunately, however, many data analytics systems require large sets of historical data to generate accurate and useful results.
According to…
Vip Vyas, Diego Nannicini
Is your enterprise dominated by passive thinking and prescribed routines? Or is it one that generates fresh thinking and unlocks insights into the future?
The viral popularity of TED Talks—with more than a billion views to date—highlights the innate hunger we have for discovering breakthrough…
Alex Bekker
Do you know what a retailer and a tightrope walker have in common? They both have to balance. For the tightrope walker, the logic is clear. But what’s the balance that a retailer is looking for?
A typical dilemma of shortages vs. storage costs
Although the dilemma of shortages vs. storage costs is…
Mike Micklewright
Industry 4.0 is the current trend of automation and data exchange in manufacturing technologies. Also known as the Fourth Industrial Revolution, it follows behind the previous three revolutions of: 1) mechanization, water, and steam power; 2) mass production, assembly lines, and electricity; and 3…
Ryan E. Day
Current business conversation often focuses on data and big data. Data are the raw information from which statistics are created and provide an interpretation and summary of data. Statistics make it possible to analyze real-world business problems and measure key performance indicators that enable…
William A. Levinson
Anthony Chirico1 describes how narrow-limit gauging (NLG, aka compressed limit plans) can reduce enormously the required sample size, and therefore the inspection cost, of a traditional attribute sampling plan. The procedure consists of moving acceptance limits t standard deviations inside the…
Jon Terry
Lean solutions represent an evolved method of approaching how business is done. It’s all about transparency, about you and your colleagues being accountable and maximizing efficiency to bring the most value to your customers. At the team level, lean processes help guide teams and individuals to…
Nicola Olivetti
According to a report by PwC, industrial sectors worldwide plan to invest $900 billion in Industry 4.0 each year. Despite these growing technology investments, only a few technologies are significantly mature to drive measurable quality impacts. Digital visual management (DVM) is one of them, being…
Jesse Allred
Lean manufacturing is a philosophy focused on maximizing productivity and eliminating waste while creating a quality product. One of the most powerful strategies in the lean toolbox is total productive maintenance (TPM), a system targeting continuous improvement through a holistic approach to…
Ryan E. Day
In the article, “ANSI’s Role in the Wide World of Standards,” (Quality Digest, March 12, 2019), we looked at where standards originate and how companies are involved in developing them. In this article, we’ll outline four points that can help your organization integrate standards into your…
Annette Franz
I have been doing a bit of speaking lately, either about journey mapping or with journey mapping as part of the talk, and I’ve learned a lot, or rather, confirmed a lot. Namely, you might think you’re journey mapping, you call it journey mapping, but it’s not really journey mapping. Here’s what…
Kevin Price
In the world of risk management, maintenance of mission-critical equipment drives priorities and budgets. It is the ultimate test of proactive maintenance and smart decision making. Managing assets that “cannot be allowed to fail” is more than an emotionally charged mandate that forces managers…
Venkat Viswanathan, Shashank Sripad, William Fredericks
As electric cars and trucks appear increasingly on U.S. highways, it raises the question: When will commercially viable electric vehicles take to the skies? There are a number of ambitious efforts to build electric-powered airplanes, including regional jets and planes that can cover longer…
Amadou Diallo
At James Lick High School the slate-gray Chromebooks are ubiquitous. Rolling cabinets stocked with dozens of the laptops sit in classrooms where teachers assign them to students for everything from researching hereditary DNA to writing essays. In this majority-Latino school of 1,100 students, 84…
Shobhendu Prabhakar
Someone recently asked me why quality failures and safety incidents continue to occur despite organizations communicating their quality and safety visions to the workforce, developing and implementing quality and safety management systems, and campaigning day in and day out about quality and safety…
Ryan E. Day
Brodie International provides liquid flow-meters and equipment for the petroleum and industrial markets. The company specializes in producing high-precision meters and valves that are used in the custody transfer of petroleum products.
The challenge
Brodie products involve components with complex…
Chris Woolston, Knowable Magazine
Companies spend millions of dollars and burn countless hours conducting performance reviews and devising checklists to assess their employees, and business scholars have studied the issue with great urgency and intensity. The results so far? By all available evidence, formal attempts to rate…
Ronda Culbertson
The AS9100 family of standards has completed very important updates, raising the business management quality bar again for aerospace and defense suppliers and OEMs. The transition to the new standards caught quite a few organizations somewhat flat-footed; particularly with the emphases on risk…
Steven Brand
How do you know if your election vote is really counted? How do you know the person you’re chatting with online really is who they say they are? And how do you know if a product you purchase has really met quality standards?
These three scenarios may not seem like they have much in common, but…
Bill Laverty
Operations management plays an important role in the manufacturing process, but similar to a stage crew at a theater, operations managers do all their best work behind the scenes. The best operations managers strive to go unnoticed, and why shouldn’t they? A seamless supply-chain process should…
Harry Hertz
Recently I’ve seen some startling statistics from Gallup and Glassdoor about employee and customer engagement. I hope those statistics do not represent data from any organization you or I associate with. The actions of senior leaders, as well as setting the right focus on employees, can prevent…
Who’s minding the store? Wait, where is the store? These days as often as not, it’s riding around in customers’ pockets in the shape of their smart phones. Brick and mortar outlets, along with the advertising strategies that go with them, simply won’t translate literally into the digital landscape…
Boris Shiklo
About 10 years ago, software testing was perceived as the only possible quality assurance (QA) measure for software, according to the World Quality Report 2018–2019. However, QA has since outstepped these boundaries. The QA process now implies that all stakeholders have a direct interest in…
