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(NCQA: Washington) -- The National Committee for Quality Assurance recently updated its online Quality Compass, the nation’s most widely used database of health-plan performance. Quality Compass includes NCQA accreditation, Health Plan Employer and Data Information Set (HEDIS) clinical quality, and…
(San Jose Unified School District: San Jose, California) -- San Jose Unified School District has entered into a unique partnership with Chevron Energy Solutions and Bank of America to establish what is believed to be the largest solar power and energy-efficient facilities program in K-12…
(ISO: Geneva) -- Using computers and the Internet can be a challenge for anyone, let alone the elderly or people with disabilities. The International Organization for Standardization and the International Electrotechnical Commission are contributing to a technical report on accessibility icons…
(IAIDQ: Lutz, Florida) -- The International Association for Information and Data Quality recently announced its 2007 Information & Data Quality Conference to be held Sept. 24–27, 2007, at The Palms Resort in Las Vegas. Registration is now open, and all interested in the state-of-the art in…
(NCQA: Washington) -- Five new measures of health care effectiveness were recently added to HEDIS, the most definitive set of health care quality measures in the United States.Among the additions unveiled today by the National Committee for Quality Assurance is a set of measures that will allow…
(ANSI: New York) -- The increasing number of liquid biofuels standards initiatives and the growing market demand for alternative energy sources are fueling the need for the harmonization of standards and test methods to support the commoditization of liquid biofuels throughout the supply chain.To…
(ASQ: Milwaukee) -- Public attention has been focused as perhaps never before on the safety of the food supply as a result of recent high-profile outbreaks of illness linked to various foods.According to the United States Centers for Disease Control and Prevention, a rare strain of Salmonella in…
(ASQ: Milwaukee) -- The American Society for Quality recently awarded its 2007 Richard A. Freund International Scholarship to Denisa Olteanu of Blacksburg, Virginia.Named after Richard A. Freund, a past president of the American Society for Quality, this $5,000 scholarship has been awarded for…
(ISO: Geneva) -- The International Organization for Standardization (ISO) recently took another step toward ensuring the safety of food products for consumers with its ISO 22005 standard on traceability in the feed and food chain, the latest addition to the ISO 22000 series on food-management…
Wireless customers who called too often to complain, fish for information about other customers, or otherwise take up the time of customer-care representatives at Sprint are finding themselves with a cancellation-of-services notice.Sprint, the third-largest wireless services provider in the…
(NCQA: Washington) -- The National Committee for Quality Assurance, in collaboration with Pfizer Inc., recently released a new publication profiling strategies and recommendations for improving the quality of care through wellness and prevention initiatives.Quality Profiles: The Leadership…
(Hewlett-Packard: Cupertino, California) -- Hewlett-Packard has signed a definitive agreement to acquire SPI Dynamics Inc., a provider of Web-application security assessment software and services.Application quality management ensures that business systems, such as E-commerce Web sites or…
(Dyadem: Toronto) -- Dyadem recently announced an enterprise solution that helps manufacturers manage quality throughout the life cycle of a product. Stature is enterprise-quality life-cycle management software that allows stakeholders from design to manufacturing to collaborate in real time and…
(ACSI: Ann Arbor, Michigan) -- Citizen satisfaction with federal Web sites registered a slight improvement, according to the second quarter report from the University of Michigan’s American Customer Satisfaction Index E-Government Satisfaction Index. The E-commerce and transactions…
(Logitech: Fremont, California) -- Carl Zeiss, an optics company, and Logitech, a manufacturer of webcams, recently announced an exclusive collaboration to deliver unparalleled image quality for video calling and sharing.Carl Zeiss has been driving optical innovation since the earliest days of…
(CyberShift: Parsippany, New Jersey) -- CyberShift, a provider of workforce- and expense-management software and services, recently announced that their enterprise-class Workforce Management 3G solutions are now integrated with the BlackBerry wireless platform. Used by thousands of…
(Georgia-Pacific: Atlanta) -- Forty market-selected corrugated box manufacturing operations in Georgia-Pacific’s packaging business have earned Sustainable Forestry Initiative (SFI) certification and are authorized to use the SFI Certified Sourcing product label. Based in Atlanta, Georgia-…
The Global Six Sigma Awards, organized by WCBF, recently announced that Tim Solso, chairman and CEO of Cummins Inc., has been named 2007 Six Sigma CEO of the Year. Solso will be presented with the award at The Global Six Sigma Awards & Summit Gala Dinner on October 24 in Las Vegas, where he…
(AIAG: Detroit) -- The only automotive industry event showcasing collaboration among trading partners, Automotive Industry Action Group’s AutoTech conference and exhibition returns this year with keynote and educational sessions, technical demonstrations, and an expansive exhibit floor…
(CFI Group: Ann Arbor, Michigan) -- The first Call Center Satisfaction Index from CFI Group indicates that the two issues having the biggest effect on customer satisfaction with a contact center were first-call resolution and offshoring. Issue resolution is the key driver of customers’…
(ISO: Geneva) -- The International Organization for Standardization recently issued an updated CD-ROM collection of its ISO 14000 family of environmental management standards. The disc includes new or updated standards for use in climate-change programs, environmental labeling, life-…
(TÜV SÜD: Danvers, Massachusetts) -- TÜV SÜD America Inc., a testing and certification services firm, has been approved by the Radio Research Laboratory (RRL) in Korea to test and apply the Korean Ministry of Information and Communications Mark for various standards related to emissions and…
(The Baldrige National Quality Program: Seattle, Washington) --The Baldrige National Quality Program at the National Institute of Standards and Technology, based in Washington, D.C., announced recently that the Washington State Quality Awards organization will host the Western 2007…
(ISO: Geneva) -- ISO has launched a new self-assessment tool on CD to help organizations ensure an effective and smooth-running IT environment through implementation of the ISO/IEC 19770-1 standard on software asset management.The CD “ISO/IEC 19770-1 Software Asset Management: Are You…
(Mazda: Hiroshima, Japan) -- Auto Bild, Germany’s largest car magazine, has ranked Mazda in first place in its highly respected “Quality Report” for 2007, which was published this month. This was the third straight year that Mazda has been awarded first place in this annual report.First…
