Quality Features

Donald J. Wheeler's picture
Donald J. Wheeler
Having an effective model for the nature of data will inevitably identify two different paths to process improvement. One path seeks to operate a process up to its full potential while the other path...
NIST's picture
NIST
The following is a profile of one of the 2009 Malcolm Baldrige National Quality Award Winners. The Baldrige Award is the nation’s highest award for quality and is administered by the Department of...
William A. Levinson's picture
William A. Levinson
The airline industry’s complete disregard for service quality and total contempt for its customers has changed little since Quality Digest columnist H. James Harrington called out American Airlines...
Donald J. Wheeler's picture
Donald J. Wheeler
Having an effective model for the nature of data will inevitably identify two different paths to process improvement. One path seeks to operate a process up to its full potential while the other...
Denise Robitaille's picture
Denise Robitaille
ISO 9001 makes multiple references to the need to understand customer requirements and to monitor the extent to which those requirements have been fulfilled. In fact, the scope of the standard...
Jon Miller's picture
Jon Miller
After every major natural disaster that disrupts global supply chains, there are voices that cry out “A-ha! I told you just-in-time inventory doesn’t work!” Recently the Icelandic volcano turned...
R. Eric Reidenbach Ph.D.'s picture
R. Eric Reidenbach Ph.D.
I just read an article that appeared on Quality Digest Daily, “The Quality Crisis in America,” by David C. Crosby. The gist of the article is that the nation is in the midst of a quality crisis that...
Tripp Babbitt's picture
Tripp Babbitt
Like there isn’t enough politics in the workplace! Command and control managers love to rank employees; there needs to be forced ranking by assessment of performance to be considered a good manager...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
Hexagon Metrology Inc. announced its latest product today at Quality Expo South in Charlotte, North Carolina—the Leica Absolute Tracker AT401, the industry’s first wireless, battery powered laser...
Jeff Liker's picture
Jeff Liker
The most stunning accomplishment of Toyota during the last 50 years is its turnaround from making “junk” to virtually redefining quality in the auto industry. Toyota was influenced to the core by W...
Environmental Quality Corner with Ken Appel's picture
Environmental Quality Corner with Ken Appel
Having exhibited at INTERPHEX for many years, Veriteq, a provider of environmental monitoring and validation solutions, has made many connections with leading pharmaceutical and biotech companies. ...
Rick Johnson Ph.D.'s picture
Rick Johnson Ph.D.
Do you remember who your mentors were? Do you currently have a mentor? Is there anyone in your organization who you really respect, anyone you look up to, anyone whose actions and words have a real...
Bill Kalmar's picture
Bill Kalmar
Quality has many identities. There is quality in the manufacturing of automobiles, quality in food preparation, quality in education, quality in surgical procedures, quality in document preparation...
NIST's picture
NIST
The U.S. Department of Veterans Affairs Cooperative Studies Program (VACSP) Clinical Research Pharmacy Coordinating Center (the Center) is a federal government organization that supports multicenter...
Nikon Metrology Inc.'s picture
Nikon Metrology Inc.
A few years ago a Missouri-based casting company, O’Fallon Casting, realized that its touch probe-based inspection system was stretched to the limit for most of its rapid prototyping work. O’...
Anonymous's picture
Bob Mauck and Richard Gee
Under an indefinite delivery/indefinite quantity (IDIQ) contract with the U.S. General Services Administration’s (GSA) Great Lakes Region, Ghafari Associates LLC, a full-service architecture,...
Jon Miller's picture
Jon Miller
Facilitation is the art of guiding but not leading, bringing learning but not lecturing, engaging but not directing. Coming from the Latin facilitar, meaning, “to make easy,” the role of the...
David C. Crosby's picture
David C. Crosby
I recently wrote an article for Quality Digest Daily titled, “Quality Crisis in America.” It produced quite a response. Most readers agreed that quality needed to improve, maybe even that there is a...
David Rizzo's picture
David Rizzo
With the dawn of the new decade, retailers throughout the world are realizing the profit potential of going beyond their main channel of distribution and making products available through additional...
Keith Kokal's picture
Keith Kokal
The collapse of the global economy has put a lot of manufacturing companies out of business. Even at this late stage of the recession, there are still auctions of recently closed plants conducted...