Quality Features

Donald J. Wheeler's picture
Donald J. Wheeler
During the past 20 years it has become fashionable to condemn measurement processes that are less than perfect. Yet the reality is that we must always use imperfect data. Given this fact of life, how...
Stewart Anderson's picture
Stewart Anderson
I am often struck by a remark of W. Edwards Deming that the aim of a system must include plans for the future. As Deming wrote in The New Economics (Massachusetts Institute of Technology, 1994), “A...
Stewart Anderson's picture
Stewart Anderson
I am often struck by a remark of W. Edwards Deming that the aim of a system must include plans for the future. As Deming wrote in The New Economics, “A system must have an aim. Without an aim, there...
Raissa Carey's picture
Raissa Carey
It took Gutzon Borglum 14 years to complete the carving of Mount Rushmore, one of the world’s most iconic monuments. Sixty-nine years later, thanks to ground-breaking 3-D laser scanning technology,...
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Dennis F. Haley
(Academy Leadership Publishing: King of Prussia, PA) -- When news headlines trumpet story after story about fiscal mismanagement, unchecked greed, massive bankruptcies, and rampant downsizing, it’s...
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Michael Leary
In the classic Aesop fable, “The Fox and the Grapes,” a fox desires some grapes hanging high overhead. When he is unable to come up with a way to reach them, he convinces himself that the grapes are...
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H. James Harrington Ph.D. and Frank Voehl
Some things never cease to amaze. We are meeting with the executive committee of a major global company, and we have just asked if innovation is one of their top strategic priorities. Their...
R. Eric Reidenbach Ph.D.'s picture
R. Eric Reidenbach Ph.D.
Successful quality initiatives are based on understanding the true nature of “quality.” It resides in the minds of those who judge it and use it to make their purchase decisions—in other words, the...
Davis Balestracci's picture
Davis Balestracci
Customer satisfaction data resulting in various quality indexes abound. The airline industry is particularly watched. The April 10 Quality Digest Daily had an article with the title "Study:...
Paul Leavoy's picture
Paul Leavoy
If analysts are correct, the recent economic downturn may be slowing and even changing direction. The recession's effect on operations, however, has barely begun to manifest. Training budgets are...
Tony Shaw's picture
Tony Shaw
A woman in Southern California’s Inland Empire, age 53, is suffering from an unidentified neurological disorder. It started as an odd numbness in her left arm, and now she feels an uncomfortable,...
GKS Global Services's picture
GKS Global Services
I n 2006, the Massachusetts Institute of Technology (MIT) kicked off a project called the Vehicle Design Summit (VDS), which today has grown into a large international consortium of teams from...
Bill Kalmar's picture
Bill Kalmar
A s the school year is winding to a conclusion, scores of children are anxiously awaiting the beginning of their summer vacation. I suspect that there are also an equal number of teachers...
Jacques Hoffmann's picture
Jacques Hoffmann
Not too long ago, when you wanted a product to be leak-proof, you simply put it under water, made sure it didn’t bubble, and thereby concluded there were no leaks. Such “bubble testing” takes time...
Pete Abilla's picture
Pete Abilla
Some time ago, while consulting for a huge call center, I took a group of customer service agents for a little gemba walk and a quick activity to demonstrate a few lean fundamentals. What was...
Jamie Flinchbaugh's picture
Jamie Flinchbaugh
Managers get a lot of training on how to solve problems. They get no training on their role in problem solving. Many managers have come up through the ranks and it is most likely that their skill at...
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Rashi Agarwal
Leaders of quality assurance programs must be able to generate interest and commitment without burdening clinical and administrative staff with an activity they neither understand nor believe in...
Environmental Quality Corner with Ken Appel's picture
Environmental Quality Corner with Ken Appel
At the time of this writing, inspectors from the Food and Drug Administration (FDA) are at work monitoring seafood safety in areas affected by the oil spill in the Gulf of Mexico. Finger-pointing...
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Tom Greaves, Robert Shivers, Jose Vasquez, Roy Cottrell, Ian Mackie and Keith Medley
The client is a small independent company that just made a $600 million bet on a new deepwater floating platform to develop a Gulf of Mexico field, which bigger companies considered too small to...
Sinead Randig's picture
Sinead Randig
W e’ve all done it: You need to learn something so you sign up for training. You attend a class. You go back to work. Does anything from the training class stay with you a week later? How about a...