Quality Features

Jim Jubelirer's picture
Jim Jubelirer
Story update 10/23/2009: The link to the prerecorded webinar mentioned at the end of the article has been corrected.   The U.S. economy runs on service. From front-line service in...
Joe Calloway's picture
Joe Calloway
The Acme Widget Co. needed to increase revenue and profits, so they undertook an initiative to attract new customers: They launched a new advertising campaign and offered special deals to first-time...
Paul Scicchitano's picture
Paul Scicchitano
There’s one class trip that stands out in my mind to this day. It wasn’t so much the thrill of missing a day in our suburban Philadelphia all-boys school—although that was definitely high on my list...
Steve Arbogast's picture
Steve Arbogast
A quality management system is a framework of processes and procedures that are used to ensure that an organization can fulfill all tasks required to achieve its goals, strategies, and objectives...
Stewart Anderson's picture
Stewart Anderson
Story update 10/22/2009: We added a reference to Toyota Kata in the first paragraph.   The tools and techniques of what is commonly called “lean manufacturing” have their origin in the...
Miriam Boudreaux's picture
Miriam Boudreaux
When you think about equipment that is used for measuring and test activities, you think about important equipment that is used to pass or fail product but may not necessarily see its correlation...
Anonymous's picture
Linda Gleespen
Ten years after the Institute of Medicine released its influential report "To Err Is Human" (www.iom.edu/en/Reports/1999/To-Err-is-Human-Building-A-Safer-Health-System.aspx), hospital care...
Steven Ouellette's picture
Steven Ouellette
I'm not saying that the following apply to you... really. But, you might be a Black Belt if... You test your co-workers for normality – and find some of them to be non-normal and a little skewed...
Akhilesh Gulati's picture
Akhilesh Gulati
Isn't it the economy that's on everyone's minds? When will the economy pick up? Will we be able to survive until then or will we too become another company that used to exist? How do we ensure a...
Maribeth Kuzmeski's picture
Maribeth Kuzmeski
It happens to the best of us. An upset client calls to complain about a product or service, and you’re completely caught off guard. How do you react? Do you fly off the handle right along with him?...
Forrest Breyfogle—New Paradigms's picture
Forrest Breyfogle—New Paradigms
The balanced scorecard is a commonly used vehicle that is to align organizational-chart work efforts to executive-determined strategies and goals.  With this approach, strategic planning could be...
Anonymous's picture
Tom LAcey
In 2005, according to a BBC News report at the time, operating rooms all over the United Kingdom were thrown into chaos and operations canceled due to broken, missing, or dirty surgical instruments...
Andrea Kabcenell's picture
Andrea Kabcenell
What if hospital leaders had an easier, more streamlined way to chart an improvement path for their organizations? Imagine a list of key processes that could—if implemented reliably—lower mortality...
GKS Global Services's picture
GKS Global Services
In this case study of reverse engineering and rapid prototyping we will look at a company that developed an initial prototype of an anti-snoring device based on many years of research in the field...
The Un-Comfort Zone With Robert Wilson's picture
The Un-Comfort Zone With Robert Wilson
On June 29, 1863, a 23-year-old First Lieutenant received an unexpected promotion. The freckle-faced, strawberry blonde, who graduated at the bottom of his class at West Point, was elevated directly...
Bill Kalmar's picture
Bill Kalmar
Regular readers of my column know that I abhor surveys that don’t provide some type of incentive or discount on a future purchase for completing the survey. I realize that I may have discussed this...
WinWare Inc.'s picture
WinWare Inc.
What does a 13-person military team need to survive in Iraq and Afghanistan for five days by themselves without any base support? What types of protective gear and critical life saving items are...
Georgia Institute of Technology's picture
Georgia Institute of Technology
Radio frequency identification (RFID) systems are widely used for applications that include inventory management, package tracking, toll collection, passport identification, and airport luggage...
Jay Arthur—The KnowWare Man's picture
Jay Arthur—The KnowWare Man
I n his inauguration speech, President Obama called for improving health care quality and reducing costs. In 2008, U.S. health care costs exceeded $2.4 trillion and are expected to climb to $3.1...
Anonymous's picture
Ron Bialek, Jack Moran, Kim McCoy, William Riley, Lillian Shirley
A n emergency response organization differs substantially from our usual public health organization for day-to-day business. However, as the spring 2009 H1N1 (also referred to as swine flu) ...