Quality Features

David C. Crosby's picture
David C. Crosby
When I say quality manager, of course I’m talking about the department he or she manages as well. I’ve been in the “quality business” for fifty years now. That’s right, fifty years. Much of my...
H. James Harrington's picture
H. James Harrington
World War III has begun. This time it’s not a war of battleships, bullets and bombs—this is an economic war. The weapons are televisions, steel, cars, and clothes. This is a war where we have no...
R. Eric Reidenbach Ph.D.'s picture
R. Eric Reidenbach Ph.D.
Pick up any article or book, attend any conference on Six Sigma, or talk with any Black Belt or Master Black Belt and you will hear the Six Sigma gospel about the importance of the voice of the...
Julia M. Rahn Ph.D.'s picture
Julia M. Rahn Ph.D.
A debate exists as to whether making an error is the same as making a mistake. In baseball, it's an error if a fielder misplays a ball in a way that allows a batter or base runner to reach one or...
Alex Lucas's picture
Alex Lucas
For decades, traditional touch probes on coordinate measuring machines (CMMs) have been the gold standard by which parts have been inspected and verified. However, this time-consuming process...
Tom Pyzdek's picture
Tom Pyzdek
Today I received a sales call from a person interested in becoming a certified Six Sigma Black Belt. He had what I call a "can't do" personality. This is the diametric opposite of the...
Tracy Willis's picture
Tracy Willis
Do you hear Six Sigma professionals express frustration that the organization does not support their efforts?  Are there department heads in your life who have complained that their Six Sigma...
Aaron Sabino's picture
Aaron Sabino
The aerospace sector has the most stringent quality standards in the world. The big name manufacturers and their suppliers are constantly adapting new technologies to speed up inspection while...
Georgia Institute of Technology's picture
Georgia Institute of Technology
In 2008, Children’s Healthcare of Atlanta saw more than 170,000 patients across all three of its three emergency departments. That kind of volume demands an effective and efficient process, and...
Quality Transformation With David Schwinn's picture
Quality Transformation With David Schwinn
When I started at General Motors (GM) in the 1960s, we were the biggest and best company in the United States and most of the world. As a matter of fact, I believe that only a couple of state...
Bill Kalmar's picture
Bill Kalmar
Before some of you fact checkers write me to explain that locoism is a disease cattle contract by eating loco weed and a malady not inflicted on humans, let me assure you that there are some in our...
Tom Pyzdek's picture
Tom Pyzdek
In a recent post on the Evolving Excellence blog, Bill Waddell tackles one of my pet peeves: activity-based costing, or ABC. Few things do more harm to lean Six Sigma than this method of accounting...
Stewart Anderson's picture
Stewart Anderson
Just the other week, I had the privilege of visiting with three or four companies that were doing lean process improvement. In every visit, each company invited me into their “war room” where they...
Anonymous's picture
Elizabeth A. Thomson
Imagine a soldier's uniform made of a special fabric that allows him to look in all directions and identify threats that are to his side or even behind him. In work that could turn such science...
Stacey Corbin's picture
Stacey Corbin
Joyalukkas Jewellery is one of the world’s favorite jewelers, with a retail chain of more than 70 showrooms across the Middle East, India, and Europe. The company has grown over the past two decades...
Matt Edison's picture
Matt Edison
"Innovate at all costs!" This is the exhortation from innumerable business articles and best-selling business books. These authors describe how to innovate but fail to include how to find...
Mary F. McDonald's picture
Mary F. McDonald
I remember reading a book when I was younger, about a girl who was separated from her family during the Westward Migration, and forced to live on her own in the wilderness of early spring in 1860s...
Steven Ouellette's picture
Steven Ouellette
Have you ever met people who “do” statistical process control (SPC) only to get some screwy-looking control chart, and then text: OMG I H8 SPC! (If you don’t understand that, ask your nine-year-old...
Mettler-Toledo's picture
Mettler-Toledo
(Mettler-Toledo Inc.: Columbus, Ohio) -- Marzipan has its origins in the Orient, where it was served at the caliph's table as a special delicacy, and for a long time in Europe, marzipan could only...
Mettler-Toledo's picture
Mettler-Toledo
(Mettler-Toledo Inc.: Columbus, Ohio) -- Marzipan has its origins in the Orient, where it was served at the caliph's table as a special delicacy, and for a long time in Europe, marzipan could only...