Quality Features

NIST's picture
NIST
(NIST: Gaithersburg, MD) -- Finally, an optical frequency comb that visibly lives up to its name. Scientists at the University of Konstanz in Germany and the National Institute of Standards and...
Craig Cochran's picture
Craig Cochran
Product certifications have exploded in recent years. Products ranging from pine lumber to children’s toys carry some sort of certification, and the organizations issuing certifications are as...
Jon Miller's picture
Jon Miller
I became aware of a truth about lean problem solving and kaizen yesterday while reading an article about 10 internet rules and laws, “Internet rules and laws: the top 10, from Godwin to Poe,”...
Donald J. Wheeler's picture
Donald J. Wheeler
I n the past there was only one criterion required to be a good supplier: you had to ship very few nonconforming items. If your proportion of nonconforming items took a turn for the worse then...
Jack Healy's picture
Jack Healy
Recently released labor market, manufacturing, and consumer data indicate an economy steadily emerging from the long recession. One of the most gratifying indications of this change was the...
Georgia Institute of Technology's picture
Georgia Institute of Technology
(Georgia Tech Enterprise Innovation Institute: Atlanta) -- Debbie Guzman, laboratory director at Athens Regional Medical Center, says that implementing lean principles in a health care setting is...
Forrest Breyfogle—New Paradigms's picture
Forrest Breyfogle—New Paradigms
S ix Sigma and lean provide tools for process improvement. Most of today’s business improvement programs can trace their roots back to a lean or a Six Sigma heritage. In general, these process...
Rickard Lindhé's picture
Rickard Lindhé
ABB of Västerås, Sweden, is a pioneer among world industrial robot manufacturers when it comes to using laser-based measuring technology to ensure robot precision. ABB, with an installed base of 125,...
Bill Kalmar's picture
Bill Kalmar
In ice hockey parlance a hat trick is when a player scores three goals in a single game.  A perfect hat trick is when a player scores three goals in succession—a rare feat. But of course being from...
Metris's picture
Metris
As Europe sets ambitious targets for energy that is clean and inexhaustible, wind energy is predicted to meet approximately 25 percent of Europe’s power demand within 25 years. Today’s wind turbines...
Anonymous's picture
Norman Bodek
When I started Productivity Inc. Press in 1979, quality of work life (QWL) was a very popular symbol for American unionism. Unions wanted workers to have a quality of work life, however, I don’t...
Mike Micklewright's picture
Mike Micklewright
In one of my recent Quality Digest published articles, “Why Root Cause Analysis Sucks in America,” I provided a list of 10 reasons why root cause analysis (RCA) in the United States is so awful....
National Committee for Quality Assurance's picture
National Committee for Quality Assurance
(NCQA: Washington) -- “The State of Health Care Quality 2009,” an annual report, now in its 13th year, provided by the National Committee for Quality Assurance (NCQA), finds that the quality of U.S...
Dave Maxham's picture
Dave Maxham
A joint project of NCMS called Volumetric Accuracy for Large Machine Tools (VALMT), partnering Automated Precision, Boeing, Siemens and Mag Cincinnati, has pioneered an innovative process and...
Michelle LaBrosse's picture
Michelle LaBrosse
A couple of years ago, I was featured on CNN pouring out the contents of my backpack. The story was about how I ran my business, virtually, from wherever I was with the trusty items carried on my...
Forrest Breyfogle—New Paradigms's picture
Forrest Breyfogle—New Paradigms
The financials of an enterprise are a result of the integration and interaction of its processes, not of individual procedures in isolation. Using a whole-system perspective, one realizes that the...
Jay Arthur—The KnowWare Man's picture
Jay Arthur—The KnowWare Man
At the 2009 National Association for Healthcare Quality conference, I gave a speech on lean Six Sigma simplified. At the end of the session, one of the attendees asked, "If Six Sigma is so...
Jim Jubelirer's picture
Jim Jubelirer
Story update 10/23/2009: The link to the prerecorded webinar mentioned at the end of the article has been corrected.   The U.S. economy runs on service. From front-line service in...
Joe Calloway's picture
Joe Calloway
The Acme Widget Co. needed to increase revenue and profits, so they undertook an initiative to attract new customers: They launched a new advertising campaign and offered special deals to first-time...
Paul Scicchitano's picture
Paul Scicchitano
There’s one class trip that stands out in my mind to this day. It wasn’t so much the thrill of missing a day in our suburban Philadelphia all-boys school—although that was definitely high on my list...