Quality Features

Mark Graban's picture
Mark Graban
Lean thinkers see the waste in health care when they are at the hospital gemba. I think this is true whether you are a lean person who is new to health care or if you’re a long-time hospital person...
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Thomas Hall and Wally Bock
Today’s entrepreneurs and business leaders must tread a tightrope through a universe of distractions. Information pours into our brains in a relentless, never-ceasing deluge. A rising army of...
Bill Kalmar's picture
Bill Kalmar
While watching the local and national news recently, I hearkened back to the 1950s when TV news was void of all the theatrics and proud puffing. Today we hear that station WBUZZ got the “exclusive...
Jon Miller's picture
Jon Miller
I am in Japan helping to lead one of our lean manufacturing benchmarking trips. What I took away from the debriefing from yesterday’s lean benchmarking visit was a series of lessons on how to...
CEED's picture
CEED
Students of CEED—an Australia-based program that links university engineering students with industry and government companies to complete specific on-site projects as part of their studies—are...
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Chris Pockett
Manufacturing is getting easier in many ways, at least as far as the technology is concerned. For example, machine tools are simpler to program and operate, rapid prototyping means that product...
Davis Balestracci's picture
Davis Balestracci
During my recent travels, I have noticed an increasing tendency toward formalizing organizational quality improvement (QI) efforts into a separate silo. Even more disturbing is an increasing (and...
Angelo Lyall's picture
Angelo Lyall
Most organizations are reluctant to set prices too low or too high because exceeding the boundaries on either side yields damaging consequences. If we accept that, to succeed in the long run, a firm...
GKS Global Services's picture
GKS Global Services
Jamie Goldstein from Newton, Massachusetts, was 15 years old and an aspiring car designer when he sculpted an elaborate car design in clay. Having the foresight to create a design portfolio of his...
Akhilesh Gulati's picture
Akhilesh Gulati
The economy is uncertain, pessimism is rife in businesses, and many are standing around waiting for things to happen. However, complacency does not send a positive message to customers, colleagues,...
Maribeth Kuzmeski's picture
Maribeth Kuzmeski
Once upon a time, customer service meant more than pressing 2 to wait (and wait and wait) for “the next available representative.” Companies valued those who bought their goods and services and went...
The Un-Comfort Zone With Robert Wilson's picture
The Un-Comfort Zone With Robert Wilson
“Security is mostly a superstition. It does not exist in nature, nor do the children of men as a whole experience it. Avoiding danger is no safer in the long run than outright exposure. Life is...
Jon Miller's picture
Jon Miller
Leaders lead. Or do they? There is not always a cause-and-effect relationship between leadership actions and follower behavior. Not all leaders succeed at pulling people along in the same direction...
Andrew Reich's picture
Andrew Reich
Looking for a new factory to work with in China can be daunting. With pressures from poor rice production on the rise and labor throughout China unstable, more China-based manufacturers are closing...
Martin VanDerSchouw's picture
Martin VanDerSchouw
All organizations can slot their activities into one of two categories: projects or new initiatives, and operations. Everything falls into one of those. To succeed, an organization must do both very...
NIST's picture
NIST
With growing interest in using nanoparticles for everything from antibacterial socks to medical imaging to electronic devices, the need to understand the environmental, health, and safety risks of...
Michelle LaBrosse's picture
Michelle LaBrosse
I was recently watching the movie “When Harry Met Sally,” and there’s that funny scene where Harry tells Sally that she’s high maintenance: Harry Burns: There are two kinds of women: high...
Robert I. Sutton's picture
Robert I. Sutton
Recently, I wrote a list of “12 Things Good Bosses Believe.” Now I want to delve into the ninth belief mentioned in that article: “Innovation is crucial to every team and organization. So my job is...
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Patrick Sullivan
During the past few years, I’ve found myself encountering more customers requiring gauge repeatability and reproducibility (GR&R) studies performed on thread gauges. When I say, “thread gauges...
Bob Cramblitt's picture
Bob Cramblitt
When the NASA Discovery space shuttle launches in November, there will be dozens of upgrades and safety modifications, but one thing will remain unchanged from every mission during the last five...