Quality Features

Bill Kalmar's picture
Bill Kalmar
Regular readers of my column know that I abhor surveys that don’t provide some type of incentive or discount on a future purchase for completing the survey. I realize that I may have discussed this...
WinWare Inc.'s picture
WinWare Inc.
What does a 13-person military team need to survive in Iraq and Afghanistan for five days by themselves without any base support? What types of protective gear and critical life saving items are...
Georgia Institute of Technology's picture
Georgia Institute of Technology
Radio frequency identification (RFID) systems are widely used for applications that include inventory management, package tracking, toll collection, passport identification, and airport luggage...
Jay Arthur—The KnowWare Man's picture
Jay Arthur—The KnowWare Man
I n his inauguration speech, President Obama called for improving health care quality and reducing costs. In 2008, U.S. health care costs exceeded $2.4 trillion and are expected to climb to $3.1...
Anonymous's picture
Ron Bialek, Jack Moran, Kim McCoy, William Riley, Lillian Shirley
A n emergency response organization differs substantially from our usual public health organization for day-to-day business. However, as the spring 2009 H1N1 (also referred to as swine flu) ...
Donald J. Wheeler's picture
Donald J. Wheeler
This is the final column in the debate between Donald Wheeler and Forrest Breyfogle on whether or not to transform data prior to analysis. Because the debate started with Wheeler's article "Do You...
Raissa Carey's picture
Raissa Carey
To Chris Collins, lean and Six Sigma, just like government and business management, go hand in hand. In Erie County, where he fiercely advocates that a lean government can and will save taxpayers...
ANDREA LAHOUZE's picture
ANDREA LAHOUZE
“It’s a messy world,” says Dusty Gibbs while walking past piles of copper wiring and kitchen sinks in the warehouse of Kirschbaum & Krupp (K&K) Metal Recycling LLC. “But this is about as...
Forrest Breyfogle—New Paradigms's picture
Forrest Breyfogle—New Paradigms
Why did the current financial crisis occur? Among other things, we could point to greed, ethics, and policy creation. However, could we also consider commonplace business management systems and...
Greg Hutchins's picture
Greg Hutchins
One week in May, I spoke on “Risk in the Supply Chain and Other Changes” at the World Conference on Quality and Improvement (WCQI), the Macon, Georgia, ASQ section, and the Atlanta, Georgia, ASQ...
GHSP's picture
GHSP
The story of how one Michigan-based automotive supplier, GHSP, embraced the quality circle process and very quickly earned a spot as a leader from one of the most demanding customers in the business...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
All the talk of health care reform has resulted in many hospitals turning to lean Six Sigma to help improve efficiency and aid in cost cutting. However, health care efficiency expert Ron Wince...
H. James Harrington's picture
H. James Harrington
Two months ago my column “Are Quality Methodologies All Smoke and Mirrors? Part One” was a review of my interview in 1988 with F. James Mc Donald, the CEO of General Motors Corp. at that time. The...
Anonymous's picture
Michael S. Flynn and Robert E. Cole
For some time, auto experts have reported that objective quality differences have all but disappeared across most automotive brands. Indeed, the Detroit Three automakers have eliminated or...
Kimberly Douglas's picture
Kimberly Douglas
If your team members (or you) hear “Meeting at 3:00” and think, “Here comes another waste of my time,” then it’s time for a meeting overhaul at your organization. While meetings can be important...
Anonymous's picture
William Scherkenbach and Mitchell White
While I have been saying this for decades, and while K’ung Fu-tzu implied it millennia ago when he called for a balance of knowledge and action, it takes a while to sink in. W. Edwards Deming showed...
Patrick Lanthier's picture
Patrick Lanthier
There are several challenges that can arise when you start the process of measuring micro and meso scale parts. Some important factors to consider before you begin the actual part measuring are:...
David C. Crosby's picture
David C. Crosby
Y ears ago, when I was a field quality rep (source inspector), part of my job was to audit prospective suppliers. The basis of the audits was MIL-Q-9858A, the military quality system. Most audits...
Denise Robitaille's picture
Denise Robitaille
It was the great W. Edwards Deming who first applied this tenet, “Drive out fear,” to quality management in his book Out of the Crisis (Massachusetts Institute of Technology, 1982) It’s one of his...
Sidney Vianna's picture
Sidney Vianna
Aviation safety is a very critical issue. For millions of people to fly safely every day around the world, a very large and complex network of business and regulatory agencies have to operate...