Quality Features

Akhilesh Gulati's picture
Akhilesh Gulati
Business owners get so engrossed in running their businesses that they get into a rut and wonder why they are not able to lower their “handicaps.” Learning to lower one’s golf scores can be...
R. Eric Reidenbach Ph.D.'s picture
R. Eric Reidenbach Ph.D.
Quality Digest Daily recently published the results of a survey of 415 manufacturers and 179 retailers that was “designed to identify the top business and supply chain issues, as well as how...
Mike Micklewright's picture
Mike Micklewright
O K, so I used this title as an attention grabber. I’m sure that I’ve already upset some people with this title and they will proclaim to never read my column or newsletter again… at least until...
Kimber Evans's picture
Kimber Evans
C ontinuous quality improvement is something from which any company can benefit. Here at Quality Digest, we are just as much at risk of getting caught in the same-old, same-old as the next guy....
Steven Ouellette's picture
Steven Ouellette
We have recently covered a lot of ground on the topic of measurement system analysis (MSA). We talked about the basics of MSA, the potential study, the short-term study, and the long-term study. At...
Bill Kalmar's picture
Bill Kalmar
T hose of us who are senior citizens (or as we are sometimes called, those in the autumn of our years) have seen a lot of changes in the world.  If you took a snapshot right now of what is in your...
Oriel STAT A MATRIX's picture
Oriel STAT A MATRIX
In recent years, there have been published reports of an increase in Food and Drug Administration (FDA) inspectional observations associated with training deficiencies. Specifically, these...
Michelle LaBrosse's picture
Michelle LaBrosse
There’s a lot of talk about ROI, the infamous return on investment. But the question is, “How can you personally generate ROI in your own life?” The first step is to expand your concept of what...
Donald J. Wheeler's picture
Donald J. Wheeler
Having an effective model for the nature of data will inevitably identify two different paths to process improvement. One path seeks to operate a process up to its full potential while the other path...
NIST's picture
NIST
The following is a profile of one of the 2009 Malcolm Baldrige National Quality Award Winners. The Baldrige Award is the nation’s highest award for quality and is administered by the Department of...
William A. Levinson's picture
William A. Levinson
The airline industry’s complete disregard for service quality and total contempt for its customers has changed little since Quality Digest columnist H. James Harrington called out American Airlines...
Donald J. Wheeler's picture
Donald J. Wheeler
Having an effective model for the nature of data will inevitably identify two different paths to process improvement. One path seeks to operate a process up to its full potential while the other...
Denise Robitaille's picture
Denise Robitaille
ISO 9001 makes multiple references to the need to understand customer requirements and to monitor the extent to which those requirements have been fulfilled. In fact, the scope of the standard...
Jon Miller's picture
Jon Miller
After every major natural disaster that disrupts global supply chains, there are voices that cry out “A-ha! I told you just-in-time inventory doesn’t work!” Recently the Icelandic volcano turned...
R. Eric Reidenbach Ph.D.'s picture
R. Eric Reidenbach Ph.D.
I just read an article that appeared on Quality Digest Daily, “The Quality Crisis in America,” by David C. Crosby. The gist of the article is that the nation is in the midst of a quality crisis that...
Tripp Babbitt's picture
Tripp Babbitt
Like there isn’t enough politics in the workplace! Command and control managers love to rank employees; there needs to be forced ranking by assessment of performance to be considered a good manager...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
Hexagon Metrology Inc. announced its latest product today at Quality Expo South in Charlotte, North Carolina—the Leica Absolute Tracker AT401, the industry’s first wireless, battery powered laser...
Jeff Liker's picture
Jeff Liker
The most stunning accomplishment of Toyota during the last 50 years is its turnaround from making “junk” to virtually redefining quality in the auto industry. Toyota was influenced to the core by W...
Environmental Quality Corner with Ken Appel's picture
Environmental Quality Corner with Ken Appel
Having exhibited at INTERPHEX for many years, Veriteq, a provider of environmental monitoring and validation solutions, has made many connections with leading pharmaceutical and biotech companies. ...
Rick Johnson Ph.D.'s picture
Rick Johnson Ph.D.
Do you remember who your mentors were? Do you currently have a mentor? Is there anyone in your organization who you really respect, anyone you look up to, anyone whose actions and words have a real...