Quality Features

Bill Kalmar's picture
Bill Kalmar
A s the school year is winding to a conclusion, scores of children are anxiously awaiting the beginning of their summer vacation. I suspect that there are also an equal number of teachers...
Jacques Hoffmann's picture
Jacques Hoffmann
Not too long ago, when you wanted a product to be leak-proof, you simply put it under water, made sure it didn’t bubble, and thereby concluded there were no leaks. Such “bubble testing” takes time...
Pete Abilla's picture
Pete Abilla
Some time ago, while consulting for a huge call center, I took a group of customer service agents for a little gemba walk and a quick activity to demonstrate a few lean fundamentals. What was...
Jamie Flinchbaugh's picture
Jamie Flinchbaugh
Managers get a lot of training on how to solve problems. They get no training on their role in problem solving. Many managers have come up through the ranks and it is most likely that their skill at...
Anonymous's picture
Rashi Agarwal
Leaders of quality assurance programs must be able to generate interest and commitment without burdening clinical and administrative staff with an activity they neither understand nor believe in...
Environmental Quality Corner with Ken Appel's picture
Environmental Quality Corner with Ken Appel
At the time of this writing, inspectors from the Food and Drug Administration (FDA) are at work monitoring seafood safety in areas affected by the oil spill in the Gulf of Mexico. Finger-pointing...
Anonymous's picture
Tom Greaves, Robert Shivers, Jose Vasquez, Roy Cottrell, Ian Mackie and Keith Medley
The client is a small independent company that just made a $600 million bet on a new deepwater floating platform to develop a Gulf of Mexico field, which bigger companies considered too small to...
Sinead Randig's picture
Sinead Randig
W e’ve all done it: You need to learn something so you sign up for training. You attend a class. You go back to work. Does anything from the training class stay with you a week later? How about a...
Paul Scicchitano's picture
Paul Scicchitano
The billowing cloud of volcanic ash spewing from Iceland may have been a major pain for air travel, but it also had a positive side. It served up a gentle reminder for me to find out what the heck...
Greg Hutchins's picture
Greg Hutchins
Quality Digest Daily recently ran “Safety and Quality Experts Named to Toyota Quality Advisory Panel” as one of their top-read articles.  Good. I had missed it, so I read the article. I noticed...
Mary F. McDonald's picture
Mary F. McDonald
In one scene from the movie “Precious,” we see the main character, Clarisse Precious Jones, getting ready for school in the morning. We see this obese African American teen put on a red headband—but...
Anonymous's picture
Wendy Parr
Almost two years ago, the management team of the Indiana Toll Road (ITR Concession Co. LLC) and the Chicago Skyway Bridge (Skyway Concession Co. LLC) decided that implementing a quality management...
Akhilesh Gulati's picture
Akhilesh Gulati
Business owners get so engrossed in running their businesses that they get into a rut and wonder why they are not able to lower their “handicaps.” Learning to lower one’s golf scores can be...
R. Eric Reidenbach Ph.D.'s picture
R. Eric Reidenbach Ph.D.
Quality Digest Daily recently published the results of a survey of 415 manufacturers and 179 retailers that was “designed to identify the top business and supply chain issues, as well as how...
Mike Micklewright's picture
Mike Micklewright
O K, so I used this title as an attention grabber. I’m sure that I’ve already upset some people with this title and they will proclaim to never read my column or newsletter again… at least until...
Kimber Evans's picture
Kimber Evans
C ontinuous quality improvement is something from which any company can benefit. Here at Quality Digest, we are just as much at risk of getting caught in the same-old, same-old as the next guy....
Steven Ouellette's picture
Steven Ouellette
We have recently covered a lot of ground on the topic of measurement system analysis (MSA). We talked about the basics of MSA, the potential study, the short-term study, and the long-term study. At...
Bill Kalmar's picture
Bill Kalmar
T hose of us who are senior citizens (or as we are sometimes called, those in the autumn of our years) have seen a lot of changes in the world.  If you took a snapshot right now of what is in your...
Oriel STAT A MATRIX's picture
Oriel STAT A MATRIX
In recent years, there have been published reports of an increase in Food and Drug Administration (FDA) inspectional observations associated with training deficiencies. Specifically, these...
Michelle LaBrosse's picture
Michelle LaBrosse
There’s a lot of talk about ROI, the infamous return on investment. But the question is, “How can you personally generate ROI in your own life?” The first step is to expand your concept of what...