Quality Features

Dave Heberling's picture
Dave Heberling
When my daughter, Anna, was in the fifth grade, her teacher asked the students to write down their personal goals. Anna’s goals are still displayed in our home, so we obviously feel that there was...
Joseph J. Caylor's picture
Joseph J. Caylor
As a consultant, I have been asked numerous times by management teams that are considering quality management systems (QMSs) such as ISO 9001, QS 9001, ISO/TS 16949, AS 9001, or TL 9000, “What’s in...
Joseph J. Caylor's picture
Joseph J. Caylor
As a consultant, I have been asked numerous times by management teams that are considering quality management systems (QMSs) such as ISO 9001, QS 9001, ISO/TS 16949, AS 9001, or TL 9000, “What’s in...
Joseph J. Caylor's picture
Joseph J. Caylor
ABC Company Work Instruction Purpose: To initiate a DMR for internal nonconformance, subcontractor nonconformance, rework, or sorting. Work description: A DMR is used to determine the nature of...
Joseph J. Caylor's picture
Joseph J. Caylor
ABC Company Work Instruction Purpose: To initiate corrective and preventive action for customer complaints, vendor nonconformance, and internal quality audits. Work description: A CPAR is initiated...
Joseph J. Caylor's picture
Joseph J. Caylor
ABC Company Work Instruction Purpose: To determine root cause for external nonconformance (customer complaints), internal nonconformance (rework, sort, subcontractor), and quality audit...
Abe Eshkenazi's picture
Abe Eshkenazi
With increasing productivity and focus on efficiency, good manufacturing jobs can still be found in the United States, but they are becoming more complex, and the people who succeed in the field need...
Bill Kalmar's picture
Bill Kalmar
I think most of us would agree that there are a handful of attributes that separate average companies from those that should be held up as role models. Some of those traits would be: a strong and...
Mike Micklewright's picture
Mike Micklewright
Question: When the first-grade boy asked to use the washroom, the teacher said that he must first say his ABCs aloud. The little boy obediently did so, but he skipped the “P” and the “Y.” The teacher...
Michael Casey's picture
Michael Casey
  Allegra Print and Imaging of Portage, Michigan, was founded in 1988 and has been growing by at least 6 percent annually over the past five years, despite a weak local economy. Allegra Portage is a...
Mike Micklewright's picture
Mike Micklewright
Question: When the first-grade boy asked to use the washroom, the teacher said that he must first say his ABCs aloud. The little boy obediently did so, but he skipped the “P” and the “Y.” The teacher...
Anonymous's picture
I recently gave a speech on products made in China to ASQ’s customer service division in Raleigh, North Carolina. The critical takeaways were that global uncertainties and risks were fundamentally...
Mike Thelen's picture
Mike Thelen
What’s an extremely difficult part of lean? Sustained improvement. Kaizen is best known and most often described as continual, incremental improvement. Kaikaku is perhaps best described as...
Mike Thelen's picture
Mike Thelen
What’s an extremely difficult part of lean? Sustained improvement. Kaizen is best known and most often described as continual, incremental improvement. Kaikaku is perhaps best described as...
Bill Kalmar's picture
Bill Kalmar
It seems that not a day goes by that some politician, government official, or CEO of a major company has to retract a misspoken remark or admit that a previous message was either exaggerated or wasn’...
Douglas C. Fair's picture
Douglas C. Fair
Never say “never”? I guess I overlooked that memo. In case you missed it, the last two columns were written about what you should never do with control limits. These three nevers, if avoided, will...
David A. Marshall's picture
David A. Marshall
Not long ago many manufacturing companies considered accidents and the resulting costs part of the expense of doing business. Today’s companies are creating better safety programs that benefit the...
Mike Thelen's picture
Mike Thelen
Mark Graban, consultant and host of www.leanblog.org , and a good lean friend, once posted a web log topic on “lean or lame” (a phrase he coined). That topic drew a variety of comments from his...
Mike Thelen's picture
Mike Thelen
Mark Graban, consultant and host of www.leanblog.org , and a good lean friend, once posted a web log topic on “lean or lame” (a phrase he coined). That topic drew a variety of comments from his...
Greg Hutchins's picture
Greg Hutchins
This is the first of a new QualityInsider column that will discuss new practices, processes, tools, and lessons learned in what I think is the future of quality—risk management. I’ll feature...