Quality Features

Davis Balestracci's picture
Davis Balestracci
W. Edwards Deming has been dead for almost 16 years. In my opinion, he and Joseph Juran were the true quality giants of the 20th century. No one seems to talk about Deming much any more except to...
David Boghossian's picture
David Boghossian
As the founder of PowerSteering and a practitioner in strategic management and continuous improvement for more than 25 years, I have seen my share of management fads come and go, and even been in...
Esteve Garriga's picture
Esteve Garriga
Real estate bubble, subprime mortgages, financial system, stock markets, and finally, Main Street. The deepest crisis in decades is here, monopolizing media’s headlines, freezing our economies and...
Li Zongming's picture
Li Zongming
Design of experiments (DOE) is a crucial tool in Six Sigma quality management and its application is widespread in Japan; nevertheless, many manufacturing companies in other countries have not...
Andreas Eberhard's picture
Andreas Eberhard
Modern equipment can be sensitive to brief disturbances on utility power mains. Electrical systems are subject to a wide variety of power quality problems that can interrupt production processes,...
William Tandler's picture
William Tandler
Formatting constraints prevent us from formatting this article in a way that might make it easier for the reader to understand. If you have problems understanding the web version of this article,...
Raissa Carey's picture
Raissa Carey
I f you’ve been to Starbucks lately, you probably noticed the fast-paced employees working their java magic as they take orders from customers in line, not at the register, so that baristas can...
Bill Kalmar's picture
Bill Kalmar
T hose of us who were fortunate enough to avoid the swine flu or so-called pandemic several months ago, may have another opportunity this autumn. Reports are that another strain of the dreaded flu...
Davis Balestracci's picture
Davis Balestracci
Do top managers still view financial performance as the sole indicator of success, despite mouthing platitudes about dazzled customers and fulfilled employees? Is there a point when reductions are...
Miriam Boudreaux's picture
Miriam Boudreaux
Well, a simple answer is no, you don’t need a consultant to achieve ISO 9001 certification. In fact, many companies achieve ISO 9001 on their own, by appointing key employees to the task. The...
Donald J. Wheeler's picture
Donald J. Wheeler
The symptoms of leptokurtophobia are (1) routinely asking if your data are normally distributed and (2) transforming your data to make them appear to be less leptokurtic and more “mound shaped.” If...
Samar Azmashly's picture
Samar Azmashly
(Eurojar: Damascus, Al-Hayat) -- Syria has decided to open its economy to the world after long years of centralized economy and to broaden its economic options east and west. Despite the opposition...
Anonymous's picture
Denis Leonard and William Murphy
As quality professionals, we find ourselves in a never-ending search for breakdowns in systems, targeting opportunities for improvement with a relentless eye on the ever-out-of-reach but always-in-...
Anonymous's picture
NASA Kennedy Tech Transfer News
What does an innovator do when existing methods of calibrating a critical environment pressure sensor are cumbersome and produce shoddy results? Richard Deyoe and Stephen Stout, ASRC Aerospace...
Bill Kalmar's picture
Bill Kalmar
Sometimes in our attempt to correct a quality oversight we end up creating more havoc than if we had done just nothing. Looking for problems in an otherwise smooth running operation can result in...
Anonymous's picture
Chip R. Bell and John R.
It was her first flight. Her parents had finally settled a bitter divorce resulting in her dad moving three states away. The 10-year-old was nervous about pretty much everything. As soon as she was...
David C. Crosby's picture
David C. Crosby
When I say quality manager, of course I’m talking about the department he or she manages as well. I’ve been in the “quality business” for fifty years now. That’s right, fifty years. Much of my...
H. James Harrington's picture
H. James Harrington
World War III has begun. This time it’s not a war of battleships, bullets and bombs—this is an economic war. The weapons are televisions, steel, cars, and clothes. This is a war where we have no...
R. Eric Reidenbach Ph.D.'s picture
R. Eric Reidenbach Ph.D.
Pick up any article or book, attend any conference on Six Sigma, or talk with any Black Belt or Master Black Belt and you will hear the Six Sigma gospel about the importance of the voice of the...
Julia M. Rahn Ph.D.'s picture
Julia M. Rahn Ph.D.
A debate exists as to whether making an error is the same as making a mistake. In baseball, it's an error if a fielder misplays a ball in a way that allows a batter or base runner to reach one or...