Quality Features

Mike Thelen's picture
Mike Thelen
As is the case with any lean implementation in a traditional environment, culture change is the most difficult obstacle to success. A company can hire consultants, develop work teams, and begin...
Akhilesh Gulati's picture
Akhilesh Gulati
As a manager, one might imagine being a rider atop a horse. You cannot expect to force the horse to win by constantly pulling the reins, neither can you expect to win the race consistently by pushing...
Thomas R. Cutler's picture
Thomas R. Cutler
Powerful brands can drive success in competitive markets and become the organization’s most valuable assets. Wikipedia suggests that, “Brands were originally developed as labels of ownership: name,...
Thomas R. Cutler's picture
Thomas R. Cutler
Powerful brands can drive success in competitive markets and become the organization’s most valuable assets. Wikipedia suggests that, “Brands were originally developed as labels of ownership: name,...
Knowledge at Wharton's picture
Knowledge at Wharton
Accounting techniques such as budgeting, sales projections, and financial reporting are supposed to help prevent business failures by giving managers realistic plans to guide their actions and...
Bill Kalmar's picture
Bill Kalmar
Each year at this time a momentous event is announced in the pages of a prominent magazine. No, I’m not talking about the Sports Illustrated swimsuit edition, although thoughts of that warm me up on...
Douglas C. Fair's picture
Douglas C. Fair
I was hiking in the Smoky Mountains National Park with a colleague, and we happened upon fellow hikers. Being the friendly sorts that we are, we stopped to take a breather and chat with our new...
Thomas R. Cutler's picture
Thomas R. Cutler
In the first quarter of 2007, my company conducted a complex-manufacturing research survey of 1,473 senior management level executives (CEO, COO, CFO, vice-president of operations). Complex...
Thomas R. Cutler's picture
Thomas R. Cutler
In the first quarter of 2007, my company conducted a complex-manufacturing research survey of 1,473 senior management level executives (CEO, COO, CFO, vice-president of operations). Complex...
Mike Thelen's picture
Mike Thelen
As is the case with any lean implementation in a traditional environment, culture change is the most difficult obstacle to success. A company can hire consultants, develop work teams, and begin...
Bill Kalmar's picture
Bill Kalmar
When finalizing my plans for a new year, it’s always gratifying to realize that all previous plans have been completed. As I recently went through this annual process, I noticed several issues...
Mike Micklewright's picture
Mike Micklewright
Question:How did the quality consultant always exceed the expectations of his customers? Answer:By exceeding the number of invoiced days quoted on his proposal. ¯ I’m so excited! ¯ And I just can’t...
Thomas R. Cutler's picture
Thomas R. Cutler
Industrial-marketing programs must encompass the full range of activities needed to grow a business profitably, and often these programs neglect to cover the retention and expansion of a business...
Knowledge at Wharton's picture
Knowledge at Wharton
Former Chrysler chairman Lee Iacocca once noted, “You can have brilliant ideas; but if you can’t get them across, your ideas won’t get you anywhere.” In their new book, The Art of Woo: Using...
Thomas R. Cutler's picture
Thomas R. Cutler
Industrial-marketing programs must encompass the full range of activities needed to grow a business profitably, and often these programs neglect to cover the retention and expansion of a business...
Anonymous's picture
If you work in a project-based environment, you may feel like one of those juggling clowns at the circus, trying to keep your ball, your baton, and your flaming torch in the air at the same time, all...
Richard Lepsinger's picture
Richard Lepsinger
Companies frequently develop vision and mission statements about being No. 1 in their industry, the great service they provide to customers, and their rewarding work environment. More often than...
Bill Kalmar's picture
Bill Kalmar
In the last couple of months, two topics have become particularly vexing to me. First, how can we be environmentally responsible by purchasing E85 fuel when there are few service stations that...