Quality Features

Rick Ringlespaugh's picture
Rick Ringlespaugh
A tier-two automotive supplier faces the challenge of interacting with customers and original equipment manufacturers (OEMs) on many different programs. For each of more than 100 programs the company...
Nicholas Muthuri's picture
Nicholas Muthuri
Lean was initially started in manufacturing and production departments, and various efforts are being made to apply its principles in service industries. In a highly industrialized world spurred...
Mike Micklewright's picture
Mike Micklewright
In the past several months, registrar auditors strongly recommended to three former or current clients that they develop and install turtle diagrams for each of their processes. Two auditors from one...
Bill Kalmar's picture
Bill Kalmar
Those of us in the acting profession hear those words regularly at the end of a particularly grueling day from a director attempting to extract perfection from a group of actors. (I’ll discuss my own...
Douglas C. Fair's picture
Douglas C. Fair
If you read my previous two columns, you’re well educated on the top 10 mistakes that manufacturers make when implementing statistical process control (SPC). Several of these mistakes are...
Theysan Kasirajan's picture
Theysan Kasirajan
Editor’s note: We’re intrigued by this article, in which the author posits the idea of "Theozen," the author’s term for a God-based approach to quality. Most of us have some sort of spiritual...
Bill Kalmar's picture
Bill Kalmar
As the holiday season approaches, several inevitable occurrences will try our patience. Along with people jostling in lines, the NASCAR-like jockeying in the parking lots, out-of-stock...
Larry P. English's picture
Larry P. English
Déja vu After the 2006 primary elections in the United States, a local newspaper article headline read, “Computer ballots in stage of ‘trial and error.’”...
Craig Cochran's picture
Craig Cochran
Last year I had the good fortune of doing some consulting with B&C Specialty Products in Hopeulikit, Georgia. B&C does light manufacturing, primarily plastic molding and assembly,...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
Following last month’s excellent article "Management and the Bhagavad-Gita" by M. P. Bhattathiri, Quality Digest got several requests for an article discussing how the...
Bill Kalmar's picture
Bill Kalmar
As the cool, crisp air of autumn begins to make its annual appearance here in the Midwest, and the trees on country roads are aflame with color, it’s time to make some wardrobe decisions. Should I...
Bill Kalmar's picture
Bill Kalmar
As the cool, crisp air of autumn begins to make its annual appearance here in the Midwest, and the trees on country roads are aflame with color, it’s time to make some wardrobe decisions. Should I...
Douglas C. Fair's picture
Douglas C. Fair
Last month’s column, “The Top 10 SPC Mistakes,” outlined five mistakes to avoid when building a successful statistical process control (SPC) system. Here they are: 10....
Brian Copeland's picture
Brian Copeland
Every day, I hear from frustrated quality assurance (QA) managers who’ve been informed by project management that their six-week testing schedule has been reduced to two weeks or less...
Thomas R. Cutler's picture
Thomas R. Cutler
In a repetitive manufacturing environment, Six Sigma’s quantification is much easier than in the engineer-to-order (ETO) manufacturing environment, where no two products are identical. Six...
Craig Cochran's picture
Craig Cochran
Last year I had the good fortune of doing some consulting with B&C Specialty Products in Hopeulikit, Georgia. B&C does light manufacturing, primarily plastic molding and assembly,...
Kimberly Kayler's picture
Kimberly Kayler
As a major manufacturer and distributor of uncoated free-sheet papers, containerboard and corrugated containers, newsprint and market pulp, Boise Paper Solutions provides products that aid their...
Bill Kalmar's picture
Bill Kalmar
Conversation at a business luncheon tends to be focused on work. The meal and service are secondary concerns. Still, clumsy service or a poorly prepared meal can ruin a productive business meeting,...
Bill Kalmar's picture
Bill Kalmar
Conversation at a business luncheon tends to be focused on work. The meal and service are secondary concerns. Still, clumsy service or a poorly prepared meal can ruin a productive business meeting,...
M. P. Bhattathiri's picture
M. P. Bhattathiri
Editor’s note: The Bhagavad Gita is a guide for millions of people around the world, particularly in India. Quality Digest is interested in anything that can affect quality in...