Quality Features

Prasad Nair's picture
Prasad Nair
Quality and customer focus have always been topmost strategic weapons in the arsenal of successful corporations, which nurture strategic initiatives like a gardener looks after a garden. It...
Bill Kalmar's picture
Bill Kalmar
Organizations that provide spectacular customer service always keep their line people informed of new developments or offers that will improve a process, and of glitches in the system that may have...
Anonymous's picture
I recently got a call from the owner of a local manufacturing company asking my advice on whether to implement SAP.  This is a single-site, $5 million operation with one nice, big, contiguous...
Mike Micklewright's picture
Mike Micklewright
Question:Why was the son of an accountant for a U.S. manufacturing company forbidden to name his dog Fifo? Answer: His Dad told him that all four-letter words starting with F are bad. Last Tuesday, I...
Thomas R. Cutler's picture
Thomas R. Cutler
Customer relationship management (CRM) usually refers to sales activities, and CRM software is commonly purchased, and occasionally used, to track potential customers, existing customers and sales...
Thomas R. Cutler's picture
Thomas R. Cutler
Customer relationship management (CRM) usually refers to sales activities, and CRM software is commonly purchased, and occasionally used, to track potential customers, existing customers and...
Craig Cochran's picture
Craig Cochran
Last year, I had the good fortune of doing some consulting with B&C Specialty Products in Hopeulikit, Georgia. B&C does light manufacturing, primarily plastic molding and assembly,...
Peter Tzaklev's picture
Peter Tzaklev
The quality level of Bulgarian companies is far from the six sigma level, but so far they have been satisfying requirements. Many manufacturing firms in Bulgaria are registered to ISO 9001,...
Bill Kalmar's picture
Bill Kalmar
Recently, the AAA organization named its annual list of Five Diamond restaurants. As experienced travelers and faux epicureans, as I consider myself, my wife and I have become accustomed to...
Thomas R. Cutler's picture
Thomas R. Cutler
Food quality and safety are priorities for consumers, and from Hazard Analysis and Critical Control Points (HACCP) to the Bioterrorism Act to lot traceability, food manufacturers are responding....
Thomas R. Cutler's picture
Thomas R. Cutler
Food quality and safety are priorities for consumers, and from Hazard Analysis and Critical Control Points (HACCP) to the Bioterrorism Act to lot traceability, food manufacturers are responding...
Craig Cochran's picture
Craig Cochran
A few years go I had the good fortune of doing some consulting with B&C Specialty Products in Hopeulikit, Georgia. B&C does light manufacturing, primarily plastic molding and assembly, and...
Michel Podevyn's picture
Michel Podevyn
In the old days at Soliant LLC in Lancaster, South Carolina, employees pushed 275-lb drums filled with acrylic resin powder to a scale for weighing and adding to a mix. Once the powder was weighed...
Bill Kalmar's picture
Bill Kalmar
Recent department store sales figures in the Wall Street Journal are interesting and intriguing. Despite a slow economy in parts of the nation and frigid February weather in some states where...
Mike Micklewright's picture
Mike Micklewright
Question:What do you call a root cause analyst? Answer: A whys guy! I had been summoned from my Chicago suburban home and office to visit a company in Wisconsin—Land of Cheese—to discuss the...
Thomas R. Cutler's picture
Thomas R. Cutler
More than 13 hours per week creating documents and nearly seven hours per week organizing documents are common among small and midsize engineer-to-order (ETO) manufacturers; four hours per week are...
Thomas R. Cutler's picture
Thomas R. Cutler
More than 13 hours per week creating documents and nearly seven hours per week organizing documents are common among small and midsize engineer-to-order (ETO) manufacturers; four hours per week...
Anonymous's picture
On December 29, 2006, passengers of American Airlines’ Flight 1348 were confined in a parked aircraft for eight hours. By this time, “The toilets on the American Airlines jet...
William A. Levinson's picture
William A. Levinson
On December 29, 2006, passengers of American Airlines’ Flight 1348 were confined in a parked aircraft for eight hours. By this time, “The toilets on the American Airlines jet were...
Craig Cochran's picture
Craig Cochran
Last year I had the good fortune of doing some consulting with B&C Specialty Products in Hopeulikit, Georgia. B&C does light manufacturing, primarily plastic molding and assembly,...