Quality Features

Gene Rider's picture
Gene Rider
Approximately three-fourths of product safety recalls in the United States are the result of some design flaw in the product rather than a manufacturing or other defect. Most violations of the U.S....
Criterion NDT's picture
Criterion NDT
(Criterion NDT: Auburn, WA) -- Doctors, hospitals, and individuals depend on the highest quality hypodermic needles to administer medicines and draw fluids. Unfortunately, 100-percent visual and/or...
Sal Lucido's picture
Sal Lucido
The compliance department’s primary function is to ensure that the company complies with all applicable regulations, rules, and laws. Regardless of the industry—life science, energy and utilities,...
Jon Miller's picture
Jon Miller
In a recent e-mail, a reader of my blog asked me, “How can we enhance top management commitment and involvement for implementing total productive maintenance (TPM)?” This is a great general...
National Association for Healthcare Quality's picture
National Association for Healthcare Quality
The Toyota Production System and U.S. health care improvement share a long history. What lessons can health care leaders learn from Toyota’s recent production troubles? A few experts recently...
Jon Padfield's picture
Jon Padfield
On the evening of April 14, I boarded a plane to London, where I was scheduled to teach a series of continuous improvement classes. The following morning, as my flight neared the United Kingdom, the...
Tripp Babbitt's picture
Tripp Babbitt
I challenge myself each day to hear something different. Sometimes this is about education, liberals, conservatives, tree-huggers, or many other opinions and topics that counter my perspective. For...
Michele DeMeo's picture
Michele DeMeo
A surgical technician prepares her back table for the next laparoscopic surgery. Instruments are removed from their containers and packages, and placed neatly on the back table. Chemical indicators...
Donald J. Wheeler's picture
Donald J. Wheeler
During the past 20 years it has become fashionable to condemn measurement processes that are less than perfect. Yet the reality is that we must always use imperfect data. Given this fact of life, how...
Stewart Anderson's picture
Stewart Anderson
I am often struck by a remark of W. Edwards Deming that the aim of a system must include plans for the future. As Deming wrote in The New Economics (Massachusetts Institute of Technology, 1994), “A...
Stewart Anderson's picture
Stewart Anderson
I am often struck by a remark of W. Edwards Deming that the aim of a system must include plans for the future. As Deming wrote in The New Economics, “A system must have an aim. Without an aim, there...
Raissa Carey's picture
Raissa Carey
It took Gutzon Borglum 14 years to complete the carving of Mount Rushmore, one of the world’s most iconic monuments. Sixty-nine years later, thanks to ground-breaking 3-D laser scanning technology,...
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Dennis F. Haley
(Academy Leadership Publishing: King of Prussia, PA) -- When news headlines trumpet story after story about fiscal mismanagement, unchecked greed, massive bankruptcies, and rampant downsizing, it’s...
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Michael Leary
In the classic Aesop fable, “The Fox and the Grapes,” a fox desires some grapes hanging high overhead. When he is unable to come up with a way to reach them, he convinces himself that the grapes are...
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H. James Harrington Ph.D. and Frank Voehl
Some things never cease to amaze. We are meeting with the executive committee of a major global company, and we have just asked if innovation is one of their top strategic priorities. Their...
R. Eric Reidenbach Ph.D.'s picture
R. Eric Reidenbach Ph.D.
Successful quality initiatives are based on understanding the true nature of “quality.” It resides in the minds of those who judge it and use it to make their purchase decisions—in other words, the...
Davis Balestracci's picture
Davis Balestracci
Customer satisfaction data resulting in various quality indexes abound. The airline industry is particularly watched. The April 10 Quality Digest Daily had an article with the title "Study:...
Paul Leavoy's picture
Paul Leavoy
If analysts are correct, the recent economic downturn may be slowing and even changing direction. The recession's effect on operations, however, has barely begun to manifest. Training budgets are...
Tony Shaw's picture
Tony Shaw
A woman in Southern California’s Inland Empire, age 53, is suffering from an unidentified neurological disorder. It started as an odd numbness in her left arm, and now she feels an uncomfortable,...
GKS Global Services's picture
GKS Global Services
I n 2006, the Massachusetts Institute of Technology (MIT) kicked off a project called the Vehicle Design Summit (VDS), which today has grown into a large international consortium of teams from...