All Features
Alonso Diaz, Maria DiBari
Quality consistently ranks among organizations’ foremost competitive priorities; it’s a prerequisite for success in the global marketplace. Firms that want a competitive edge do it by delivering products that meet customer needs and function as intended.
Despite the long-standing emphasis on the…
Mike Figliuolo
By eliminating low-value work from your life, you can focus on more important things. Get rid of difficult customers and focus on driving your business instead.
To get your new year started right, I’d like to share with you what I’ve been taught by homemade bread, lawn mowers, and cheap customers…
Matthew Barsalou
A root cause analysis (RCA) should be empirical; however, this can be difficult when dealing with human error. A typical human failure is a missed operation, such as when a process step isn’t carried out. This could mean a part wasn’t installed, a bolt wasn’t tightened, or a server didn’t deliver a…
Adam Grant
Nano Tools for Leaders—a collaboration between Wharton Executive Education and Wharton’s Center for Leadership and Change Management—are fast, effective tools that you can learn and start using in less than 15 minutes, with the potential to significantly affect your success and the engagement and…
Akhilesh Gulati
The first day of the conference was over, and most of us congregated for happy hour, relaxing, networking, and furthering our connections. We reminisced about the day, commenting about the good, the bad, and the ugly: events at work, travel, organizational policies, you name it.
Interestingly, the…
Gleb Tsipursky
Have you ever felt like you’re speaking into a void in a hybrid meeting? You’re not alone. The shift to hybrid workplaces has introduced a unique set of challenges in communication and collaboration. The goals? To make the office worth the commute, and the virtual connection minimally distant from…
Eric Whitley
High-precision manufacturing is critical in industries where even the slightest deviation can lead to significant consequences. It encompasses processes that demand the utmost accuracy, often in sectors like aerospace, medical devices, and electronics. Precision is important due to its direct…
ComplianceQuest
Today’s quality leaders in the life sciences industry have nearly impossible charters. Long-term trends and sudden black swan events in combination can hinder an organization’s ability to exert control over product quality. Globalization, labor shortages and strikes, outsourcing, just-in-time…
Matthew Zajechowski
Stress is an inevitable part of life, shaping and influencing our every decision, emotion, and action, including the way we communicate. It may induce the silent treatment or cause an emotional outburst, both of which can cause future regret.
Preply, a language learning service, surveyed Americans…
The MEP National Network
The personalized nature of coaching makes it a powerful force for manufacturers. You can employ coaching to improve leadership, enhance performance and teamwork, or address personal and organizational development.
With as many as five generations in the workplace at the same time, and constant…
Mike Figliuolo
Your legal department is screwing up. Royally.
You work hard to build relationships with other businesses. How many hours do you invest getting closer to partners, customers, and suppliers? And then that wonderful handshake happens, and it’s time to hammer out the agreements. That’s when Larry the…
Mark Hembree
Without raising false alarms, it’s fair to say that password insecurity is a problem that lives near you and is worthy of your attention.
In its article, “139 password statistics to help you stay safe in 2023,” digital security firm Norton cites a report by password manager LastPass that more than…
Chris Caldwell
The quest to optimize equipment efficiency, ensure consistent quality, and lower operational costs while empowering a stronger workforce continues to permeate the industrial landscape. While challenges persist, the transformative potential that high-performance robotic automation is bringing to…
Donald J. Wheeler
When do we need to fit a lognormal distribution to our skewed histograms? This article considers the basic properties of the lognormal family of distributions and reveals some interesting and time-saving characteristics that are useful when analyzing data.
The lognormal family of distributions…
Divina Bisuelan
With remote work on the rise, more companies are facing the operational challenges that come with remote teams. According to one U.K. study, for instance, 67% of respondents aged 18–34 expressed difficulty building relationships with colleagues since they began working remotely.
In my experience,…
Phil Geldart
When it comes to customer service, few companies do it better than the UPS Store, Chick-fil-A, and REI.
That’s not according to me. That’s according to a recently published Best Customer Service list, which was compiled in a partnership between Forbes and HundredX, a data analytics company focused…
Mike Figliuolo
My favorite time of year is rolling around (and no, it’s not the holidays with their nauseatingly excessive tinsel-before-turkey consumerism). I’m talking about the time for end-of-year progress reviews. They’re those agonizing, mandatory, and often confusing reams of paper we’re forced to suffer…
Kelly Nault, Andy J. Yap
Nothing is more annoying than someone bragging about their success. Right? Not necessarily, it turns out. When bosses brag, it can inspire employees to put more effort into their own work. Specifically, when bosses who are regarded as role models by their employees brag about their work…
Gleb Tsipursky
Are employers walking into a legal storm by enforcing rigid return-to-office (RTO) mandates? The post-pandemic era presents a unique challenge as employers grapple with shifting workforce dynamics. The insistence on a full return to the office without considering individual circumstances could lead…
Kate Zabriskie
Although a fix-it-the-first-time approach may be the gold standard of customer service, addressing potential issues before they materialize is the true mark of an exemplary user experience.
Consider the pace of our modern world: Customers today want instant solutions, and any hurdle might be a…
Mike Figliuolo
It’s hard asking for help. Getting rejected stings. But by not asking, you’re probably missing out on some great opportunities.
I don’t know about you, but when I was growing up I was a little bit of a dork. OK, OK... a huge dork. I sold comic books (and incidentally made 100 times what my…
Stephanie Ojeda
There’s an old saying in regulated industries: If it isn’t documented, it didn’t happen.
In the past, maintaining fully compliant documentation meant handling a mountain of paper, which created extra work—and hidden risks—from a quality perspective.
Today, document management has become the…
Zach Winn
For professor Elsa Olivetti, tackling a problem as large and complex as climate change requires not only lab research but also understanding the systems of production that power the global economy.
Her career path reflects a quest to investigate materials at scales ranging from the microscopic to…
Mike Figliuolo
Anyone who has ever seen a crew team rowing down the river has likely wondered why one person is a passenger and everyone else in the boat is rowing like mad. It would seem the coxswain has the easiest job in the boat.
It’s actually incredibly difficult, and my 16-year-old daughter (who is a…
Master Gage and Tool Co.
Calibration is essential in almost every facet of industrial processes. The calibration process verifies test instrument accuracy by comparison with recognized standards, and measurement validity hinges on one crucial concept: traceability.
Traceability adherence ensures a continuous link between…
