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Tech-Enabled Healthcare
How innovations are shaping the future of medicine
The Past and Future of the Quality Profession
Why it requires a new focus on value
Squeezing Suppliers Is Not the Cure for Shrinkflation
You need to view suppliers as partners
How Integrated Quality Improves Your Manufacturing Operation
Take a hard look at what you do, the value you bring to your customers, and how you deliver it
How to Ask Clients for Feedback
Improving customer service and building your business with conversation
Uniform Unit Pricing: Tools for Consumers to Fight Shrinkflation
Consumers can use an understanding of unit pricing for product value comparisons
Finding PFAS Wherever They’re Hiding
NIST scientists are helping reveal tiny amounts of ‘forever chemicals’ in our food, water, clothing, and environment
Oh No! You’ve Been Customer Serviced
Breaking free from scripted support
Enhancing Last-Mile Logistics With Machine Learning
Answers to three questions on using AI to improve vehicle routing
Barbecue, Planes, and Coffee: Keys to Customer Loyalty
Strengthen relationships and affinity with your customers, and they’ll likely come back and promote your business
Unlocking the Experience Economy
Operational efficiency, customer engagement, and overall competitiveness are essential requirements
What Is a Class III Medical Device in the US?
They are the only class subject to the premarket approval process
Guide to Choosing the Right Training Management Software
Look for a system that supports compliance with regulatory and standard requirements
What Does Office Work Have to Do With Production?
Following the trail of order fulfillment
A Baldrige Award-Winning Nonprofit Highlights Organizational Resilience
CORE’s mission is to save and heal lives through donation
Whose Chatbot Is It, Anyway?
And who’s responsible for what it says?
Are You Telling Customers You Don’t Care If They Die?
Don’t risk ruining your business. Eliminate bureaucracy and focus on your customer.
Turning the Tides on Tough Customers
Conquering the Karen conundrum
Customer-Hostile Policies Feed Customer-Hostile Cultures
Don’t forget who pays for your business to exist
Conflict Among Hospital Staff Could Compromise Care
Disrespectful group dynamics on medical teams may contribute to errors and patient deaths

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