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If You Aren’t Being Heard, Then Listen
Making headway as a change agent
What Tools Should Data Analysts Have in Their Toolbox?
Part 1: The technical stuff
Meet the Algorithms Planning Your Next Online Purchase
Three tips for deploying AI
Six Ways to Improve Product Quality in Food Manufacturing
A crucial method for differentiation (and profitability) in a tight market
Ma: Finding Cognitive Space
Episode One of the Respect for People Series
Linking Behaviors to Core Values
Your company does have a list of core values, right?
Quality Manufacturing Requires Data for Efficient Vendor Management
A single version of the truth improves relationships
Surveys: Don’t Believe Everything You Read
Valuable insights vs. misinformation
Ten Ways to Socialize Customer Insights
With whom, how, and why
Trust Me, I’m a Total Stranger
Travel, online ratings, and a new ISO standard that benefits both
Word-of-Mouth Marketing: How to Radically Boost Success
Companies can benefit themselves if they bring out the altruistic side of their consumers
The Secret Sauce to Achieve Outcomes With Journey Mapping
You can’t transform what you don’t understand
Driving B2B Digital Transformation With a Customer Focus
Create a competitive advantage by tailoring technology to customer relationships
Using Data Science to Optimize Inventory in Retail
Give customers what they want, keep storage costs under control
You Aren’t Journey Mapping
You may think you are, but most are probably not
Keeping Customers Happy Despite Rising Tariffs
Quality and technology work together to maintain supply chain efficiency
Teach Kids to Think As They Read, and Revise What They Write
Cognitive strategies instruction moves students toward achieving knowledge transformation
Clear the Customer Experience Parking Lot
Everyone benefits when you prioritize customer satisfaction
Five Ways to Make Customer Experience Your Competitive Advantage
Making the leap from cost center to growth engine
A Whopper Turnaround by Burger King
Rekindling an old flame on a zero-based budget

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