Featured Product
This Week in Quality Digest Live
Customer Care Features
Nate Burke
Even in a digital world, a personal touch still prevails
Innovating Service With Chip Bell
Great leaders do not reflect but rather radiate energetic passion
Innovating Service With Chip Bell
Is there a method you’ve missed?
Nate Burke
Your presence is nonexistent without some consideration of search engine optimization
Annette Franz
Customer-centricity flows through the veins of the organization and into everything every employee does

More Features

Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

Søren Block Olsen

Customer Care

Quality Manufacturing Requires Data for Efficient Vendor Management

A single version of the truth improves relationships

Published: Tuesday, September 10, 2019 - 12:02

Manufacturers face constant challenges of rising expectations as customers and regulators demand better quality and greater traceability throughout the supply chain. Exacerbating matters are unpredictable tariffs, which necessitate faster responses to changing trade barriers and regulatory requirements. These factors must all be accomplished at lower costs while coping with already thin margins.

The solutions to these challenges already exist within current systems. Unlocking the value of data already in systems generates actionable insights from quality control and quality assurance for operations and plant-floor management.

Improving the entire manufacturing process allows manufacturers to optimally monitor costs, remaining within a range of profitability. If data (i.e., business intelligence) show information outside the acceptable range, it can be quickly adjusted.

For example, in food manufacturing there are too many moving parts, from hazard analysis critical control points (HACCP), to the Food Safety Modernization Act (FSMA), to ISO 22000:2018—“Food safety management systems—Requirements for any organization in the food chain.” Additionally, nonstop chain-of-custody considerations require a complex supplier network that allows insight to the entire value chain.

An effective place to start taming this complexity is vendor and inventory management.

Vendor management business intelligence

Only with a complete view of vendors can food manufacturers track and optimize vendor performance, which can lower costs and complexity while increasing traceability and inventory turns.

To accomplish bottom-line and actionable vendor management business intelligence, it is imperative that all levels of the operation share key data points with strategic vendors in real-time to reach common goals.


Inventory control business intelligence and key performance indicators

With actionable business intelligence technology, organizations are capable of gathering and modeling data from all their systems as well as external sources. Users then have real-time insight into vendor performance across these metrics. The resulting lower inventory costs and wastes will have a higher turnover rate. As companies become more adept in their use of business intelligence, they create portal solutions or distribute reports to vendors to keep them informed about performance metrics against stated goals.

© 2019 TARGIT

In the food manufacturing industry, it is crucial to keep inventory at the right levels 24/7.

Advanced analytics inventory solutions push critical key performance indicators to the forefront to reduce cost and eliminate waste, while also adhering to well-accepted lean manufacturing principles.

Insights to individual SKUs must include:
Inventory velocity
Inventory days/days of supply
Inventory turns
Cash to cash time cycles
Slow-moving or dead stock

Delivering instant impact

Accelerating access to resonant data ensures that food manufacturers can quickly deploy actionable practices with a positive effect for business. Through a predefined data integration package, data are extracted from enterprise resource planning systems and other existing systems to provide actionable dashboards and reports.

Delivering an end-to-end platform with all the toolsets needed to integrate data and deploy the dashboards across the organization satisfy both QA/QC professionals as well as plant-floor executives.

With data transformation tools, database technology, data governance, interactive reports, and live displays, food manufacturers are able to access embedded analytics with context. The same technology allows food manufacturers and suppliers to share performance metrics.

When data create a consistent and unified version of the truth, both suppliers and food manufacturers can evaluate and improve their relationship.


About The Author

Søren Block Olsen’s picture

Søren Block Olsen

Søren Block Olsen, the Director of Marketing at TARGIT Business Intelligence & Analytics, works with data-rich marketing systems providing him with first-hand insight into customer and market behavior. Olsen specializes in designing processes and systems to collect and turn data into useful information that supports business. He thrives on being where IT meets business, surrounded by people who are curious about the world and embrace changes because the status quo is not good enough. He has earned a Bachelors in Global Business Engineering and a Master of Science in International Technology Management from Aalborg University.