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This Week in Quality Digest Live
Customer Care Features
Dirk Dusharme @ Quality Digest
From bioethics to the death of Le Grand K
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...let’s not be seduced into thinking comfort is ‘all about effort’
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Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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Dirk Dusharme @ Quality Digest

Customer Care

Inside Quality Digest Live for August 11, 2017

Self-climbing stairs, after-sales service, and can you be too concerned about quality?

Published: Monday, August 14, 2017 - 11:00


Our August 11, 2017, episode of QDL looked at the role of technology in after-market service, stairs that help you up, Fidget Cubes, and more.

“Climbing Stairs Just Got Easier With Energy-Recycling Steps”

These stairs actually help you go up.

“The Curious Case of the Fidget Cube”

How a product almost went from a million-dollar success story to a footnote in under a year.

“How Technology Is Disrupting the After-Sales Service Industry”

Two new technologies are helping companies make the most of their after-market service.

Tech Corner: Capture 3D Demonstration From the CMSC Show Floor

Johan Gout of Capture 3D demonstrates some of the unique capabilities of the ATOS Triple Scan structured light scanner.

Off script with Mike and Dirk: Seven degrees of quality separation.

Catch us again for another episode of Quality Digest Live this coming Fri., Aug. 18, 2017. You can watch us either on our home page or our dedicated player page. See you there!

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About The Author

Dirk Dusharme @ Quality Digest’s picture

Dirk Dusharme @ Quality Digest

Dirk Dusharme is Quality Digest’s editor in chief.