Anthony D. Burns’s picture

By: Anthony D. Burns

Quality is related to processes. A process is “a series of actions or steps taken in order to achieve a particular end.” It doesn’t matter whether the process is the handling of invoices, customers in a bank, the manufacture or assembly of parts, insurance claims, the sick passing through a hospital, or any one of thousands of other examples. A process involves movement and action in a sequential fashion.

Tim Lozier’s picture

By: Tim Lozier

Quality management systems (QMS) have become strategic components that touch more and more of the business today. With new versions of QMS standards, and the enrollment of all people in the quality management effort, the need for cohesion from one system to the next is becoming critical.  

Janet Woodcock’s picture

By: Janet Woodcock

The staff of the U.S. Food and Drug Administration’s (FDA) Center for Drug Evaluation and Research (CDER) always tries to utilize cutting-edge science and up-to-date process management, befitting our stature as the global “gold standard” in drug regulation. Maintaining that standard requires us to keep up with evolving technology and the latest scientific, medical, and regulatory advances.

Guy Courtin’s picture

By: Guy Courtin

The digital age is well underway, and that accounts for every aspect of business. A 2016 Boston Consulting Group (BCG) survey says that companies that digitally transform their supply chains will be leaders in their industries.

Naphtali Hoff’s picture

By: Naphtali Hoff

A story is told about a reporter who was interviewing a successful bank president. He wanted to know the secret of the man’s success. “Two words: right decisions,” the banker told him.

“And how do you make right decisions?” asked the reporter.

“One word: experience,” was the banker’s reply.

The reporter pressed on. “And how do you get experience?”

“Two words: wrong decisions,” answered the banker.

Mike Richman’s picture

By: Mike Richman

There’s a big problem for companies within industry these days: the inability to monitor statistical process control (SPC) in real time. This issue manifests itself in several ways, and its effects are filled with risk for enterprises of all shapes and sizes. However, practical solutions are available in the form of tools to help automate many of the manual processes currently being endured by too many companies.

Ryan E. Day’s picture

By: Ryan E. Day

Advanced Integration Technology (AIT) serves the world’s largest and most technologically advanced aerospace OEMs and tier one suppliers, including Boeing, Airbus, Lockheed Martin, Northrop Grumman, BAE, Embraer, Spirit AeroSystems, Triumph, and Bombardier. AIT has facilities in the United States, Canada, Germany, Spain, and Sweden. Boasting multimillion-dollar contracts and multiple supplier awards from prestigious aerospace OEMs, AIT is a bona fide manufacturing superstar.

NIST’s picture


Augmenting its efforts to protect the nation’s critical assets from cybersecurity threats as well as protect individuals’ privacy, the National Institute of Standards and Technology (NIST) has issued a draft update to its Risk Management Framework (RMF) to help organizations more easily meet these goals.

Cheryl Pammer’s picture

By: Cheryl Pammer

Confidence intervals show the range of values we can be fairly, well, confident, that our true value lies in, and they are very important to any quality practitioner. I could be 95-percent confident the volume of a can of soup will be 390–410 ml. I could be 99-percent confident that less than 2 percent of the products in my batch are defective.

Demonstrating an improvement to the process often involves proving a significant improvement in the mean, so that’s what we tend to focus on—the center of a distribution.

Quality Digest’s picture

By: Quality Digest

There is a lot going on in trade relations between the United States and China recently. Sanctions and threats of sanctions, then sanctions withdrawn. There has also been a great deal of finger pointing and accusations from both sides, all while those most affected by sanctions—you and me—are rarely heard from. From steel workers to dock workers to soybean farmers, everyone is affected when great powers collide. But one thing is certain: It’s a global economy, and like it or not, kick and scream all you like, we are in it up to our ears.

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