Wendy White’s picture

By: Wendy White

Starting a new facility in the food-processing industry is an enormous undertaking. There are thousands of things that must be accomplished, from hiring and training new staff to ordering and installing equipment. This scenario is a perfect example of “too much to do and not enough time to do it.”

Multiple Authors
By: Henrik Bresman, Deborah Ancona

A leading supermarket chain in an eastern European Union country feared an 8-percent drop in sales as discounting giant Lidl was about to enter its market. So, in collaboration with researchers, it decided to run a randomized controlled experiment. The goal was to reduce its costly personnel turnover problem in a bid to improve quality and operational efficiency.

Eric Stoop’s picture

By: Eric Stoop

In 1982, W. Edward Deming’s Out of the Crisis (MIT Press, 2000 reprint) outlined 14 points by which companies could learn from his success in helping to drive the industrial boom of post-World War II Japan.

Lolly Daskal’s picture

By: Lolly Daskal

When we think of leaders, we don’t often think of failures, but one of the hallmarks of the best leaders is knowing how to fail well.

Successful people are those who have failed at something—and in some cases, many things—but without ever regarding themselves as failures. They take risks, and sometimes the risks work out and sometimes things go wrong, but they remain positive and determined throughout.

Tom Siegfried’s picture

By: Tom Siegfried

If Fyodor Dostoyevsky had been a mathematician, he might have written a book called Crime and Statistics. However, since “statistics” doesn’t have quite the same ring as “punishment,” it wouldn’t have sold as well.

Innovalia Metrology’s picture

By: Innovalia Metrology

Industry 4.0 has catapulted industrial production processes into new realms of advanced manufacturing, in some cases leaving quality control scrambling to catch up. The trend of industrial quality management is to implement lean and accurate production systems; however, for many enterprises, using modern technologies to do this—such as operational processing of big data and digitizing products during production—isn’t always an affordable strategy. Cost-effective solutions that combine both trends are therefore really interesting to consider.

Zac Cooper’s picture

By: Zac Cooper

The role of quality starts with product design and moves rapidly across the supply chain to the selling and buying experience, which includes the bidding process. When operating a formal continuous process improvement program, nearly all manufacturing engineers are tasked with some level of quality and agree that often the old methods for bidding on projects is deeply deficient.

Dirk Dusharme @ Quality Digest’s picture

By: Dirk Dusharme @ Quality Digest

We interview Stanley Chao, author of Selling to China: A Guide for Small and Medium-Sized Businesses (iUniverse, 2018), about the impact of the current U.S.-China trade war. Does China really care, and where do U.S. multinationals go from here? Also, a quick look at Conformance Manager, a web-based management system software. Stop using Excel to manage your management system.

Multiple Authors
By: Brian Strzempkowski, Shawn Pruchnicki

When Amelia Earhart took off in 1937 to fly around the world, people had been flying airplanes for only about 35 years. When she tried to fly across the Pacific, she—and the world—knew it was risky. She didn’t make it and was declared dead in January 1939.

Wolfgang Ulaga’s picture

By: Wolfgang Ulaga

Offering free services may seem like a good way to keep customers happy, but how much money is your business leaving on the table? By redefining freebies as paid opportunities, B2B firms can generate new sources of income and secure long-term growth.

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