All News
The term “set up to succeed” means people have been given most of what they need to do their job well.
Good bosses do more than just set goals and give assignments; they should see themselves as responsible for ensuring that good work happens (see Lefferts Law of Management). First, they think…
New software solutions, designed to help companies digitalize their supply chains, are improving methods of carrying out field work. Transparency of productivity is becoming the driving force of quality optimization. By increasing oversight and collaboration, end-to-end digitalization solutions…
Robots have been a part of industry longer than you might think. The patent for the first industrial robot, Unimate, was granted in 1961. While robots were sometimes utilized by larger manufacturers, such as automotive original equipment manufacturers (OEMs), they were rarely an option for small…
Many people work on their goals by engaging in positive actions—hitting the gym, planning a trip, or taking guitar lessons. But they may be overlooking one of the most important tools for effecting change: the power of thought.
Harvard Business School professor emeritus Gerald Zaltman recommends…
I love standards, and whether you know it, you love standards, too. For example, let’s say a bulb in your lamp goes bad. You drive down to the local hardware store, buy a bulb, come back home, change out the bulb, plug the lamp back in, and... it lights up. You just benefited from at least seven U.…
Last year I had a short stay at one of Boston’s best hospitals. Although I will be forever grateful for the excellent treatment I received while in their care, I wondered about a few systems that sat directly in front of my bed. So, I took a picture to share later. Here is what I saw.
1. The…
In 2013, thousands of consumers in the United Kingdom (UK) and Ireland bought, prepared—and ate—beef lasagna, hamburgers, and frozen dinners. What they didn’t know is what they were actually putting in their mouths.
Although a burger is only required by law in that region to contain 47-percent…
In 2013, thousands of consumers in the United Kingdom (UK) and Ireland bought, prepared—and ate—beef lasagna, hamburgers, and frozen dinners. What they didn’t know is what they were actually putting in their mouths.
Although a burger is only required by law in that region to contain 47-percent…
Imagine building a brand over decades. Hundreds of millions of dollars invested in design and development. Sponsorships with celebrity athletes and professional and college teams. Leading-edge marketing making your company one of the top 20 brands in the world. It only takes one incident to unravel…
The spring and summer of 2000 were a long time ago, but I learned some lessons during those months that have stayed with me. In fact, the learning from that experience is still happening as I continue to connect it to things I see today.
I was a member of a team working hard to stand up a new…
Lately, the term “innovator” conjures up the image of a young entrepreneur disrupting an industry with concepts like ridesharing, e-currency, or meal-kit delivery. But it doesn’t have to. Whether you are 35 or 65, leading a startup or a multigenerational business, you can be an innovator. In fact,…
A novel system developed at MIT uses RFID tags to help robots home in on moving objects with unprecedented speed and accuracy. The system could enable greater collaboration and precision by robots working on packaging and assembly, and by swarms of drones carrying out search-and-rescue missions.…
It’s worthwhile to nurture a culture of change by creating a new business strategy for the year ahead. However, the strategy can fail when organizations don’t have a plan to create lasting and sustainable change. By the time March hits, it’s typically “new year, same company,” with plans for…
The life choices that had led me to be sitting in a booth underneath a banner that read “Ask a Philosopher” at the entrance to the New York subway at 57th and 8th were perhaps random but inevitable.
I’d been a “public philosopher” for 15 years, so I readily agreed to join my colleague Ian Olasov…
Managers the world over want to know if things are “in control.” This usually is taken to mean that the process is producing 100-percent conforming product, and to this end an emphasis is placed upon having a good capability or performance index. But a good index by itself does not tell the whole…
Engineers at the National Institute of Standards and Technology (NIST) needed a way to secure smart manufacturing systems using the digital thread, so they turned to the new kid on the block... blockchain, that is.
According to a new NIST report, the security system better known for underpinning…
All day every day, throughout the United States, people push buttons—on coffee makers, TV remote controls, and even social media posts they “like.” For more than seven years, I’ve been trying to understand why, looking into where buttons came from, why people love them—and why people loathe them.…
I went to a meeting about innovation recently with a former client, and a discussion about digital transformation broke out. It was both interesting and strange.
Most corporations are struggling to comprehend the changes in front of them, but at the same time are so fixated on short-term thinking…
In the 1999 film Office Space, a dark comedy about the mundane conventionality of work, disgruntled software engineer Peter Gibbons tells his new love interest, Joanna, that he hates his job and doesn’t want to go anymore.
When Joanna, played by actress Jennifer Aniston, asks Peter whether he is…
Applying just a bit of strain to a piece of semiconductor or other crystalline material can deform the orderly arrangement of atoms in its structure enough to cause dramatic changes in its properties, such as the way it conducts electricity, transmits light, or conducts heat.
Now, a team of…
Imagine there was a store where there were no prices on items, and you never knew what you’d pay until you’d picked out your purchases and were leaving the shop. You might be skeptical that the store would have any incentive to offer reasonable prices.
This exact situation has become the norm in U…
(Wiley: Hoboken, NJ) -- Harness your company’s incumbent advantages to win the digital disruption game.
The book, Goliath’s Revenge: How Established Companies Turn the Tables on Digital Disruptors (Wiley, 2019), is the practical guide for how executives and aspiring leaders of established…
The Pareto principle calls for focus on the vital few rather than the trivial many. While none of ISO 9001’s clauses are trivial—a nonconformance for any of them requires corrective action—ISO 9001 users can avoid most nonconformances by focusing on the clauses that are the most frequent trouble…
In the past, I’ve written about some of the myths of journey mapping. One of those myths is: Without a digital mapping platform, I can’t even begin to map. Let me explain my position.
You probably know by now that I’m an advocate of digitizing your maps, for a variety of reasons, not the least of…
A few years ago, I received a call from a very frustrated vice president of development in the Midwest. He sent his staff to get trained in Scrum. He thought he was sending his team off to learn how to develop software. Instead, they came back scrumbroken.
The team spun in circles arguing about…
