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Opinion: Should the AIAG Be in the FMEA Software Business?
On Oct. 13, 2018, the Automotive Industry Action Group (AIAG) sponsored a webinar on the status of the AIAG Core Tools Software (AIAG CTS). John Cachat, AIAG project manager for the AIAG CTS project, was the presenter for the webinar. The presentation provided information on why the AIAG was…
What Is the Probability That Your Process Is Predictable?
Story update 1/15/2019: Thanks to the sharp eye of Dr. Stan Alekman, who spotted an inconsistent value in figure 2, I discovered an error in the program used to construct the table of critical values for the prediction ratio. I have now corrected that problem and updated the entries in the table…
<em>Unlocking Creativity</em>
(Wiley: Hoboken, NJ) -- The book, Unlocking Creativity: How to Solve Any Problem and Make the Best Decisions (Wiley, 2019), is an exploration of the creative process and how organizations can clear the way for innovation. In many organizations, creative individuals face stubborn resistance to new…
NIST Antenna Evaluation Method Could Boost 5G Network Capacity, Cut Costs
Researchers at the National Institute of Standards and Technology (NIST) have developed a method for evaluating and selecting optimal antenna designs for future fifth-generation (5G) cellphones, other wireless devices and base stations. The new NIST method could boost 5G wireless network capacity…
Are Engineers More Creative Than Designers?
Are engineers more creative than designers? Both answers (“Yes they are!” and, “No they are not!”) are naïve. It’s foolish to compare massive groups of people against each other, especially around a sloppy word like creativity. Assuming you work making products of some kind, we all likely know…
Inside Quality Digest Live for Jan. 4, 2019
Happy New Year one and all! For our first QDL of 2019, we were pleased to present some thought-provoking content on the benefits of compromise, the dangers of rhetorical trickery, and the meaning of Chekhov’s gun. Let’s take a closer look: Ripped from the headlines Can’t anyone here get along?…
How to Get Smarter and Sharper Employees
If you’re a leader, you got to where you are because you think strategically and are killer at execution. You simply can’t get far without being good at both. Now that you’re in charge of people, though, your ability to increase impact depends on how well you manage other people. You need your…
Chekhov’s Gun at the <em>Gemba</em>
One of my favorite things to do when I learn new and interesting information is to apply it to a different area to see if I can gain further insight. Here, I am looking at the principle, “Chekhov’s gun,”  named after the famous Russian author, Anton Chekhov (1860–1904), and how it relates to gemba…
Inside Quality Digest Live for December 21, 2018
We tied up last year in a neat little bow, talking about how stories define ourselves and our work; waste is waste, no matter your political leanings; and putting numbers from the news in context. “The Gift of Being Small” This article by Quality Digest’s Taran March wonderfully illustrates how we…
Protect Yourself From Verbal Sleight of Hand
A few years ago I wrote about a Facebook exchange between two friends of mine that upset me because one of my friends resorted to name-calling instead of addressing the other friend’s arguments. In retrospect, that was mild. More recently I’ve been shocked by some disturbingly excessive name-…
You Only Control Processes You Control
It’s no wonder people are scared of process. When we have a large project or goal, we assume that the process to complete that work must be equally large. That is daunting. We’d rather just do it. When we have taken the time to build a process for a large project, we’ve all witnessed what a large…
What’s in Your Library?
I still love to hold and read physical books (as opposed to audible or Kindle). I don’t know how many books I added to my library this year, but it was a lot. I thought I’d share some good ones that I’d recommend you add to your reading list for 2019. These books are not customer experience books…
ISO 9001: It’s About the Records, Not the Documents
Back in January 2009, I wrote an article for Quality Digest titled “ISO 9001 Documentation Is Like a Box of Chocolates.” Here we are, almost 10 years later, all of the ISO 9001 and related standards have been updated, yet companies still misunderstand what to document, how to document, or why to…
The Gift of Being Small
I tend to be a holiday slacker, but this year I’m really sitting it out. No fingering handmade crafts at pop-up fairs, no high-calorie marathons with my oven, not even a sprig of holly on my door. I’m hibernating, waiting for spring, waiting for the ashes, in what used to be my town, to feed the…
Control Charts: Keep It Simple
The control chart is at the heart of the very definition of quality. It is central to building, maintaining, and predicting quality into the future. However, control charts today, more often than not, are misused and misunderstood. The aim of this article is to show not only how control charts are…
Control Charts: Keep It Simple
The control chart is at the heart of the very definition of quality. It is central to building, maintaining, and predicting quality into the future. However, control charts today, more often than not, are misused and misunderstood. The aim of this article is to show not only how control charts are…
Getting the Most Out of Management Development Efforts
Psychology is an important element in organizational excellence for managers. In particular, the ability to face one’s fears, develop resilience, and adapt to change fosters success for a manager as well as for the company and all its employees. Developing your people really is where the rubber…
Quality Control Concerns Grow as Students Flock to Credentials Instead of Degrees
When graduate student Atis Degro got an email about a George Mason University course in resilience last year, he had to look up what that meant. He was also curious about the credential being offered for successfully completing the course: not a conventional degree or a certificate, but a “badge…
Inside Quality Digest Live for December 14, 2018
An industry, and even more so any individual company, is only as strong as its pipeline of incoming talent. This week on QDL we looked at this topic from a few different angles. Here’s what we covered at greater length: “Ripped From the Headlines: Worker Shortage” A recent article on the Bloomberg…
ISO 14001, ISO 50001 Benefit the Environment and the Bottom Line
The U.S. government’s Fourth National Climate Assessment warns that climate change “creates new risks and exacerbates existing vulnerabilities in communities across the United States, presenting growing challenges to human health and safety, quality of life, and the rate of economic growth.” The…
Metrics: The Good, the Bad, and the Ugly
This is part three of a three-part series. Read about good metrics in part one and bad metrics in part two. Have you ever had occasion to dread a metric reviewed month after month, where the metric defies logic, and any action taken does not seem to reflect in the metric? It is most likely a bad…
Model-Based Definition: A Seven-Point Summary
Annalise Suzuki, director of technology and engagement at software provider Elysium Inc., spoke to Quality Digest about the importance of model-based definitions (MBD) for data quality, validation, and engineering change management. With the increase of digital 3D models in the manufacturing…
NSF Offers Key Recommendations for a Waste-Free Event
(NSF International: Ann Arbor, MI) -- Whether in daily operations or at a special event, organizations are looking for more ways to implement sustainable practices and reduce the waste they create. Recently, using our expertise in materials management and waste reduction, NSF International worked…
Countdown to the SI Redefinition: Meter
(NPL: Middlesex, UK) -- Following the recent decision taken by measurement scientists from around the world to redefine the International System of Measurement (SI) units, on the 20th of each month we will be looking at one of the seven SI base units. You’ll be able to find out where the unit is…
‘Smart Mirror’ Chip-Sized Device Could Help Manufacturers Measure Laser Power in Real Time
(NIST: Gaithersberg, MD) -- Lasers play roles in many manufacturing processes, from welding car parts to crafting engine components with 3D printers.* To control these tasks, manufacturers must ensure that their lasers fire at the correct power. But to date, there has been no way to precisely…

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