Quality Features

Laurel Thoennes @ Quality Digest's picture
Laurel Thoennes @ Quality Digest
Traffic crawled. Ahead of me was a pickup, its bumper thick with stickers. From the one most cracked and faded, I saw the word “welfare.” Just before the driver switched lanes, I made out the rest...
Matthew Barsalou's picture
Matthew Barsalou
Although not a quality guru, the fictional detective Sherlock Holmes took a methodical approach to problem solving that can be useful when applied to root cause analysis (RCA) during the...
Susan Fowler's picture
Susan Fowler
My team and I went to SavvyRoo, a cool online brainstorming site where people can enter their question and rank other people’s posts. We asked leaders for their top question about workplace...
Barbara A. Cleary's picture
Barbara A. Cleary
Complying to requirements and standards is sufficient to meet the objectives of injury and accident prevention, and ensure the health and safety of all employees—right? In his article, “We’re...
Evan Miller's picture
Evan Miller
Sponsored Content The Mueller Co. was ready for a change. The multiplant manufacturer of water distribution products had an excellent reputation in the marketplace, but that good reputation came at...
Azadeh Shoaibi's picture
Azadeh Shoaibi
The word “prism” might make you think of a triangular piece of glass that separates white light into a rainbow of colors. But at the U.S. Food and Drug Administration (FDA), it means a powerful,...
William A. Levinson's picture
William A. Levinson
Among other requirements ISO 9001:2015, clause 4.4.1 requires an organization to identify the inputs and outputs of the processes of the quality management system; identify the sequence and...
Jeffrey Phillips's picture
Jeffrey Phillips
Ihave been thinking a lot about the challenges that midsized and larger companies face when trying to do more innovation. It’s not a secret that they need to do more innovation; everyone knows this...
Jonathan O’Hare's picture
Jonathan O’Hare
Closed-loop manufacturing and the digital thread are new buzzwords being thrown around a lot these days, but do we understand their significance? In all manufacturing processes, there are three key...
Steve Moore's picture
Steve Moore
When I entered college in the fall of 1970, I had a nice slide rule (or “slipstick” as some of us called it) that I proudly carried in a leather case to my engineering and chemistry classes....
Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
Imagine a hotel proposing that the housekeeper put a goldfish in your guest room in a basketball-sized bowl filled with colorful rocks.  All they ask is that you give it a name so you can have...
Nikolaus Correll's picture
Nikolaus Correll
America’s manufacturing heyday is gone, and so are millions of jobs, lost to modernization. Despite what Treasury Secretary Steven Mnuchin might think, the National Bureau of Economic Research and...
Ryan E. Day's picture
Ryan E. Day
I like my job in journalism. I get some interesting invitations from some interesting people. Last Friday my inbox greeted me with “The American Homebrewers Association (AHA) is throwing a rally in...
Volodymyr Bilotkach's picture
Volodymyr Bilotkach
On April 9, 2017, a passenger was forcibly removed from a United Airlines flight from Chicago O’Hare to Louisville after the carrier was unable to find volunteers to accommodate four of its...
Morten Bennedsen's picture
Morten Bennedsen
Employee absenteeism is a problem for companies everywhere. When employees are away from the office, for good reasons or not, the cost has been measured at somewhere around 4 percent of the world’s...
Knowledge at Wharton's picture
Knowledge at Wharton
The mismanagement of bet-the-company business crises has become pandemic. Consider just the most recent examples. In December 2016, Yahoo disclosed that three years earlier hackers had stolen...
Laurie Locascio's picture
Laurie Locascio
Like a lot of scientists, I am very goal-oriented, so after I got my Ph.D. in toxicology, I set out to become a leader in my field by the time I was 40. To get there, I knew I had to be...
Brenda Stodart's picture
Brenda Stodart
It is well known that small business is vital to the success of the U.S. economy. Less known, though, is how instrumental it has been to the growth and innovation in drug development. We may...
Gwendolyn Galsworth's picture
Gwendolyn Galsworth
The year: 1989. Florida Power & Light had just won the Deming Prize, Japan’s national quality award, and became the first overseas company to do so. There were a lot of high-flown speeches in...
Fred Schenkelberg's picture
Fred Schenkelberg
A conversation the other day involved how or why someone would use the mean of a set of data described by a Weibull distribution. The Weibull distribution is great at describing a dataset that...