Quality Features

Douglas C. Fair's picture
Douglas C. Fair
Plant-floor quality issues tend to focus on a company’s technical resources. When products fall out of spec, alarms sound and all hands are immediately on deck to fix things. Despite large...
Mark Lee Hunter's picture
Mark Lee Hunter
The digital revolution is transforming the relationship between consumers and companies. Nearly all business functions are feeling the effects, but conventional marketing sits squarely on the fault...
NIST's picture
NIST
Printing 3D metal objects is a booming industry, with the market for products and services worth more than an estimated $2.3 billion in 2015—a nearly fivefold growth since 2010. For this type of...
Matthew Barsalou's picture
Matthew Barsalou
As you drive east on I-70 coming from the Rockies, there is a point where you seem to have stopped descending, but a sign says, “Trucks: Don’t be fooled. Four more miles of steep grades and sharp...
Michael Ray Fincher's picture
Michael Ray Fincher
To meet the 2018 deadline for becoming certified to ISO 9001:2015, organizations are scrambling to overhaul their quality management systems. One major revision to ISO 9001 is the requirement to...
Liri Andersson's picture
Liri Andersson
Ten years ago, when we would ask senior executives or company directors what “digital” meant to them, their response would usually be something related to social media. Today, it might be apps, big...
Christopher Martin's picture
Christopher Martin
Many of us are familiar with the concept of the Ohno Circle, innovated by Taiichi Ohno at Toyota during the 1940s. While familiarity with the technique and the goals it sets to accomplish is one...
Roger Lehman's picture
Roger Lehman
Lucy felt hollow and dissatisfied. She was a star performer and had just helped her team clinch a large government deal that they had been working on for months. At the celebration that evening,...
Robert A. Brown's picture
Robert A. Brown
Lean thinking has taken its rightful place in the effort to improve efficiency in manufacturing. However, it isn’t fulfilling its potential in many areas, most notably with knowledge workers. This...
Steve Daum's picture
Steve Daum
I have daily conversations with manufacturer plant managers, quality managers, engineers, supervisors, and plant production workers about challenges when using statistical process control (SPC). Of...
Phanish Puranam's picture
Phanish Puranam
When organizations change how they compensate employees they are embarking on a social experiment, whether decision-makers know it or not. The trouble is the vast majority of these experiments are...
William A. Levinson's picture
William A. Levinson
‘We’ve always done it that way” explains why many suboptimal and even obsolete methods are taken for granted. The range chart for statistical process control (SPC) is, for example, somewhat...
Bonnie Stone's picture
Bonnie Stone
In part one of “New Spin on the ‘Stand in a Circle’ Exercise,” I described how Taiichi Ohno, the creator of the Toyota Production System, used the “Stand in a Circle” exercise to help managers...
Chad Kymal's picture
Chad Kymal
In the 1990s, Omnex worked with Ford Motor Co. to develop the Ford quality operating system methodology, which with maturity and broad experience has evolved into Omnex’s business operating system (...
Mike Richman's picture
Mike Richman
The June 16 episode of QDL included my hot take on Hexagon’s ginormous user conference as well as interviews with two of our favorite guests, Chad Kymal of Omnex and Kelly Graves of Internal...
Kelly Graves's picture
Kelly Graves
What are the common mistakes managers make when trying to motivate employees? In this article, we’ll discuss these mistakes and some better strategies to successfully motivate employees. It’s...
Ryan E. Day's picture
Ryan E. Day
Sponsored Content Building airplanes and spaceships poses some of the most unique engineering and manufacturing challenges mankind has ever encountered. Fortunately, you don’t have to build rockets...
Bonnie Stone's picture
Bonnie Stone
During the mid-1940s, Taiichi Ohno established the Toyota Production System, which is primarily based on eliminating nonvalue-added waste. He discovered that by reducing waste and inventory levels...
Laurel Thoennes @ Quality Digest's picture
Laurel Thoennes @ Quality Digest
You can be known as a hard worker and counted on to tie up loose ends, but fall behind when co-workers’ tasks are on hold until yours are complete, and you’re perceived as needing an attitude...
Davis Balestracci's picture
Davis Balestracci
My last column mentioned how doctors and hospitals are currently being victimized with draconian reactions to rankings, either interpreted literally or filtered through the results of some type of...