Quality Features

Anonymous's picture
"Therefore is the name of it called Babel; because the Lord did there confound the languages of all the earth…" —Genesis 11:9 The story of the Tower of Babel occupies...
Thomas R. Cutler's picture
Thomas R. Cutler
Challenges HR Nicholson Co., “pioneers in the juice industry,” has operated for nearly a century. The company has grown from 45 employees to 75 employees in just the past six...
Douglas C. Fair's picture
Douglas C. Fair
According to the U.S. Consumer Product Safety Commission, deaths, injuries and property damage from consumer product incidents cost the nation more than $700 billion annually. There are severe costs...
Douglas C. Fair's picture
Douglas C. Fair
According to the U.S. Consumer Product Safety Commission, deaths, injuries and property damage from consumer product incidents cost the nation more than $700 billion annually. There are severe costs...
Craig Cochran's picture
Craig Cochran
Last year I had the good fortune of doing some consulting with B&C Specialty Products in Hopeulikit, Georgia. B&C does light manufacturing, primarily plastic molding and assembly,...
Bill Kalmar's picture
Bill Kalmar
In a recent Volkswagen Jetta commercial, a pleasant conversation between two friends is abruptly interrupted by a horrific accident. Fortunately there are no injuries thanks to the air-bag...
Bill Kalmar's picture
Bill Kalmar
In a recent Volkswagen Jetta commercial, a pleasant conversation between two friends is abruptly interrupted by a horrific accident. Fortunately there are no injuries thanks to the air-bag...
Thomas R. Cutler's picture
Thomas R. Cutler
At the Shorewood Packaging Midland Avenue facility in Toronto, real-time information helps yield world-class lean manufacturing results. Shorewood Packaging is part of International Paper,...
A. P. Porter's picture
A. P. Porter
The quality of my telephone experience has deteriorated over the years. As a teenager, I spent hours on the telephone when being on the phone meant being tethered to a wall. High-tech was a...
Anonymous's picture
American Airlines’ CEO Gerard J. Arpey’s letter to the editor (Quality Digest, January 2006) shows exactly why the U.S. airline industry is in trouble: “We carry about a...
Craig Cochran's picture
Craig Cochran
Last year I had the good fortune of doing some consulting with B&C Specialty Products in Hopeulikit, Georgia. B&C does light manufacturing, primarily plastic molding and assembly, and...
Esteve Garriga's picture
Esteve Garriga
The 2005+ approach is the system established to characterize and winnow the applicants for the 2006 European Award. Formerly instituted as the European Quality Award, this year it will be...
Thomas R. Cutler's picture
Thomas R. Cutler
Manufacturing products produces waste that ranges from overproduction, waiting time, and transportation costs to overprocessing, excess inventory, unnecessary motion and scrap. By...
John Geary's picture
John Geary
The challenge of responding to the threat of cheap offshore labor isn’t new to North American businesses. Nearly a hundred years ago, Henry Towne wrote about the need for increased efficiency and...
Craig Cochran's picture
Craig Cochran
Last year I had the good fortune of doing some consulting with B&C Specialty Products in Hopeulikit, Georgia. B&C does light manufacturing, primarily plastic molding and assembly, and they...
Denis Leonard's picture
Denis Leonard
I developed and validated quality management diagnostic profiles through research conducted on 77 companies. These profiles are just one in a suite of strategic and dynamic tools that recognize that...
Thomas R. Cutler's picture
Thomas R. Cutler
Kanban, e-kanban and digital kanban aren’t the same. Kanban is a Japanese term that means "signal." It’s one of the primary tools of just-in-time (JIT) systems. It signals a...
Mike Micklewright's picture
Mike Micklewright
Our company’s quality manual must mirror the ISO standard, must be between 25 and 40 pages in length and must be customized to our business. After the initial approval of the quality manual, no one...
Anonymous's picture
Question: Who has mountains of data needing to be tamed into information? Answer: Nearly everyone in health care, manufacturing, education, basic research, and service industries, including Six...
Craig Cochran's picture
Craig Cochran
Customer feedback is the single most important type of communication an organization can receive. It is confirmation of the organization’s purpose in life and its ability to deliver on this purpose....