Richard Lepsinger
Companies frequently develop vision and mission statements about being No. 1 in their industry, the great service they provide to customers, and their rewarding work environment. More often than...
Bill Kalmar
In the last couple of months, two topics have become particularly vexing to me. First, how can we be environmentally responsible by purchasing E85 fuel when there are few service stations that...
Georgia Institute of Technology
Unique three-dimensional solar cells that capture nearly all of the light that strikes them could boost the efficiency of photovoltaic systems while reducing their size, weight, and mechanical...
Bill Kalmar
Now that I have your attention, let me explain. This year I will enter a very special age group, namely, those people eligible for Medicare. The magical age of 65 provides one with certain mystical...
Douglas C. Fair
I don’t believe in ghosts. Yet quality professionals chase them every day. Why? Because erroneous control limits tell them to. Control limits should be statistically based, 100-percent reliable, and...
Peter A. Quinter
The recent rash of highly publicized recalls and alerts on Chinese-made toothpaste, tires, and toys has shaken confidence in the safety of Chinese imports, with the media calling for consumer...
Bill Kalmar
Sitting in my home office contemplating the upcoming holidays reminds me that I have yet to submit my wish list to Santa. It’s a long list, crammed with lots of items for me, and I have...
Mike Micklewright
Question: How is lean like making whoopee?
Answer: I don’t know. I just wanted you to open the article. However …
Send me your funny answer. I’ll choose the best answer, that’s not too dirty or...
Terry Kaytor
Quality’s commonly accepted definition along the lines of “meeting or exceeding customer expectations” falls short. A more complete definition of quality should also consider...
Rudolf Melik
Our spherical world has been declared flat once again, and you’ve likely found that your old way of doing business fits about as well as the suit you wore 30 pounds ago. Many operations scattered to...
Bill Kalmar
An old saying has guided me through the years—“Never try to teach a pig to sing. It wastes your time, and it annoys the pig.” A recent article in the Wall Street Journal in the...
Douglas C. Fair
I’ve been privileged to work in the statistical-software industry for the last 10 years, and frequently I receive phone calls from professionals who need information or guidance on statistical...
People in an organization usually move from one project to another, repeating the same mistakes, dealing with similar crises, despairing over underperforming team members, and more. Over and over....
Juana Bordas
Not only is the world getting flatter, it’s becoming more colorful. As globalization becomes a reality, more and more companies will employ people of every race, nationality, religious...
Stephen C. Welch
Many companies view production maintenance as a necessary evil, and through the years, manufacturers have simply accepted maintenance as-is and made little little or no effort to improve it. But some...
Bill Kalmar
Since 1994, the American Customer Satisfaction Index, under the auspices of the National Quality Resource Center at the University of Michigan, has been the standard for measuring consumer...
Mike Micklewright
Question: What kind of dishes are made out of lead?
Answer: China
Many of us in U.S. industry have forgotten the principles of our dearly departed quality guru, W. Edwards Deming, since his passing...
Fred L. Eargle
It probably started when my favorite diner served my coffee cold three visits in a row. “Why can’t I get a hot cup of coffee?” I thought. “This is the Quality Diner.” After all, I always left a nice...
David Blanchard
Not long ago, the economic outlook for small- and medium-size manufacturers in the United States looked problematic. The latest China-U.S. trade talks had ended with little progress on the key issue...
Bill Kalmar
Being confined to a hospital bed can bring more discomfort than the malady that prompted the admission. Crowded rooms with other patients in various stages of illness, tasteless meals delivered with...
