In 2010, the American Productivity and Quality Center (APQC) identified the Seven Tenets of Process Management to help classify an organization’s process management capabilities. Adherence to these pillars helps build and maintain strong processes across an enterprise. By applying these tenets, organizations can identify, document, and study processes objectively to establish a firm foundation for process implementation and management.

APQC launched the study, “Building Strong Process Management Capabilities Best Practices” to explore how different organizations apply and leverage the seven tenets within their unique cultures. The goal was to understand the process management scope, goals, and success factors that result from applying the seven tenets.

The full report provides detailed explanations of the findings as well as case studies of six organizations that use the seven tenets to guide their process management efforts.

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