Quality Features

Juana Bordas's picture
Juana Bordas
Not only is the world getting flatter, it’s becoming more colorful. As globalization becomes a reality, more and more companies will employ people of every race, nationality, religious...
Stephen C. Welch's picture
Stephen C. Welch
Many companies view production maintenance as a necessary evil, and through the years, manufacturers have simply accepted maintenance as-is and made little little or no effort to improve it. But some...
Bill Kalmar's picture
Bill Kalmar
Since 1994, the American Customer Satisfaction Index, under the auspices of the National Quality Resource Center at the University of Michigan, has been the standard for measuring consumer...
Mike Micklewright's picture
Mike Micklewright
Question: What kind of dishes are made out of lead? Answer: China Many of us in U.S. industry have forgotten the principles of our dearly departed quality guru, W. Edwards Deming, since his passing...
Fred L. Eargle's picture
Fred L. Eargle
It probably started when my favorite diner served my coffee cold three visits in a row. “Why can’t I get a hot cup of coffee?” I thought. “This is the Quality Diner.” After all, I always left a nice...
David Blanchard's picture
David Blanchard
Not long ago, the economic outlook for small- and medium-size manufacturers in the United States looked problematic. The latest China-U.S. trade talks had ended with little progress on the key issue...
Bill Kalmar's picture
Bill Kalmar
Being confined to a hospital bed can bring more discomfort than the malady that prompted the admission. Crowded rooms with other patients in various stages of illness, tasteless meals delivered with...
Bill Kalmar's picture
Bill Kalmar
Being confined to a hospital bed can bring more discomfort than the malady that prompted the admission. Crowded rooms with other patients in various stages of illness, tasteless meals delivered with...
Douglas C. Fair's picture
Douglas C. Fair
Just weeks after earning my industrial statistics degree, I hired on with a major aerospace company. My first “real” job entailed working with engineers and operators to deploy statistical process...
Scott Deming's picture
Scott Deming
Today’s world is filled with savvy consumers. They know how to find the best deals. They’re up on all the latest trends. If there’s a hot new product on the market, they don’t...
Anthony V. Fasolo's picture
Anthony V. Fasolo
As a regional director for loss prevention for the Marriott Corp. in the 1980s, I attended an “Insight To Time Management” seminar conducted by Charles Hobbs of Salt Lake City. The ideas...
Fred L. Eargle's picture
Fred L. Eargle
Meet Chet, industrial engineer and manager of a small manufacturing department. He just came to this company a few months ago. This is his second job since graduation. He was a line supervisor for...
Dan Coughlin's picture
Dan Coughlin
If you have only $10,000 to improve your business, should you pour it into a marketing initiative or a performance initiative? I vote for improving performance every time. The long-term payback will...
Bill Kalmar's picture
Bill Kalmar
How many times have you viewed a compelling story on TV, or read a newspaper or magazine account of an investigation of wrongdoing and then never discovered the outcome? Mass media tantalize us with...
David Weldon's picture
David Weldon
This article is reprinted with permission from the July 2007 issue of ExecDigital. At age 160, the New England Confectionery Co. is the oldest multiline candy company in the United States and one of...
Mike Micklewright's picture
Mike Micklewright
“I’m starting with the man in the mirror, I’m asking him to change his ways.”by Michael Jackson Question: What did the registrar auditor do after informing his client that he wasn’t allowed to give...
Paul Midler's picture
Paul Midler
Numerous news stories this past month have focused on concerns about the quality and safety of certain Chinese exports. In this opinion piece, Paul Midler discusses “quality fade” in China, which he...
Bipin Roy's picture
Bipin Roy
Story update 11/1/2010: We had the incorrect author shown for this story. The author is Bipin Roy.   Welcome to the information technology world of governance boards, compliance councils,...
Quality Transformation With David Schwinn's picture
Quality Transformation With David Schwinn
We recently lost two great American authors, Kurt Vonnegut and David Halberstam. I liked them because they told the truth. At least their truth agreed with my truth, and it seems like the truth of...
Anonymous's picture
Denis Leonard and Bill Denney
For nearly 20 years, the Baldrige Criteria for Performance Excellence have proven themselves time and again to be a path to exceptional organizational performance. Used in more than 70 countries...