Quality Features

Bill Kalmar's picture
Bill Kalmar
Recent department store sales figures in the Wall Street Journal are interesting and intriguing. Despite a slow economy in parts of the nation and frigid February weather in some states where...
Mike Micklewright's picture
Mike Micklewright
Question:What do you call a root cause analyst? Answer: A whys guy! I had been summoned from my Chicago suburban home and office to visit a company in Wisconsin—Land of Cheese—to discuss the...
Thomas R. Cutler's picture
Thomas R. Cutler
More than 13 hours per week creating documents and nearly seven hours per week organizing documents are common among small and midsize engineer-to-order (ETO) manufacturers; four hours per week are...
Thomas R. Cutler's picture
Thomas R. Cutler
More than 13 hours per week creating documents and nearly seven hours per week organizing documents are common among small and midsize engineer-to-order (ETO) manufacturers; four hours per week...
Anonymous's picture
On December 29, 2006, passengers of American Airlines’ Flight 1348 were confined in a parked aircraft for eight hours. By this time, “The toilets on the American Airlines jet...
William A. Levinson's picture
William A. Levinson
On December 29, 2006, passengers of American Airlines’ Flight 1348 were confined in a parked aircraft for eight hours. By this time, “The toilets on the American Airlines jet were...
Craig Cochran's picture
Craig Cochran
Last year I had the good fortune of doing some consulting with B&C Specialty Products in Hopeulikit, Georgia. B&C does light manufacturing, primarily plastic molding and assembly,...
Bill Kalmar's picture
Bill Kalmar
This column normally originates from the hammock in the woods behind our home. With almost a foot of snow on the ground, though, this month’s contribution would better be titled “...
Bill Kalmar's picture
Bill Kalmar
This column normally originates from the hammock in the woods behind our home. With almost a foot of snow on the ground, though, this month’s contribution would better be titled “Thoughts From...
Kevin Meyer's picture
Kevin Meyer
Established in 1903, the Harley-Davidson Motor Company grew rapidly during the two world wars. Foreign competition hit the industry early, and by 1953 Harley-Davidson was the last remaining...
Thomas R. Cutler's picture
Thomas R. Cutler
Dairy plants are among the heaviest users of municipal water in the United States, using two gallons of water for every gallon of consumer product produced. The clean-in-place (CIP) systems that...
Thomas R. Cutler's picture
Thomas R. Cutler
Dairy plants are among the heaviest users of municipal water in the United States, using two gallons of water for every gallon of consumer product produced. The clean-in-place (CIP) systems...
Craig Cochran's picture
Craig Cochran
Last year I had the good fortune of doing some consulting with B&C Specialty Products in Hopeulikit, Georgia. B&C does light manufacturing, primarily plastic molding and assembly,...
Bill Kalmar's picture
Bill Kalmar
Have you noticed that the airwaves no longer carry informative, unadulterated news anymore? “Breaking News” has become the standard, thus all news is presented in an excited,...
Thomas R. Cutler's picture
Thomas R. Cutler
The hiring practices of manufacturing companies have become increasingly lean. The old processes of advertising, screening, interviewing, hiring and training are riddled with waste; it’s both...
Thomas R. Cutler's picture
Thomas R. Cutler
The hiring practices of manufacturing companies have become increasingly lean. The old processes of advertising, screening, interviewing, hiring and training are riddled with waste; it...
Rick Ringlespaugh's picture
Rick Ringlespaugh
A tier-two automotive supplier faces the challenge of interacting with customers and original equipment manufacturers (OEMs) on many different programs. For each of more than 100 programs the company...
Nicholas Muthuri's picture
Nicholas Muthuri
Lean was initially started in manufacturing and production departments, and various efforts are being made to apply its principles in service industries. In a highly industrialized world spurred...
Mike Micklewright's picture
Mike Micklewright
In the past several months, registrar auditors strongly recommended to three former or current clients that they develop and install turtle diagrams for each of their processes. Two auditors from one...
Bill Kalmar's picture
Bill Kalmar
Those of us in the acting profession hear those words regularly at the end of a particularly grueling day from a director attempting to extract perfection from a group of actors. (I’ll discuss my own...