Quality Features

Laurence Finley's picture
Laurence Finley
  One of the earliest quotes I remember from a general manager: “If my manufacturing manager and quality manager weren’t at each other’s throats, then I would be concerned.” At the time, as a...
H. James Harrington's picture
H. James Harrington
I often get assignments at organizations where I am required to take aside a group of people, either within the building facility or off campus, to focus on issues or problems. Typically these...
Anonymous's picture
UB Center for Industrial Effectiveness
Niagara Transformer is a supplier of transformers that meet the most demanding applications. It has a tradition of supplying transformers for unique applications with unusual specifications and...
Forrest Breyfogle—New Paradigms's picture
Forrest Breyfogle—New Paradigms
Organizations have gained much in process improvement from implementing lean practices and Six Sigma projects. However, these efforts did not prevent our financial crisis from occurring. Lean Six...
Davis Balestracci's picture
Davis Balestracci
This is an expanded version of an article that Balestracci wrote for Quality Digest in December 2007.  --Editor I discovered a wonderful unpublished paper by David and Sarah Kerridge several...
William A. Kappele's picture
William A. Kappele
US Synthetic manufactures high quality polycrystalline diamond compacts (PDCs) used in drilling for oil and natural gas. PDCs are manufactured with a sintering process that fuses premium saw-grade...
Geomagic's picture
Geomagic
Besides the fact that it flies, an airship—better known as a blimp—has about as much in common with other aircraft as a whale has with fellow sea creatures. Among a blimp’s unique design...
Bob Bridges Ph.D.'s picture
Bob Bridges Ph.D.
Many industries, including the automotive and aerospace industries, must precisely measure the three-dimensional features of large objects. An increasingly popular way to do this is with the laser...
David C. Crosby's picture
David C. Crosby
The most important element in producing a quality product or service is the attitude of the people doing the work—not only the worker—but the attitude of all levels of management. Employee attitude...
Ben Marguglio's picture
Ben Marguglio
Human error is behavior that is wholly expected to achieve a desired result (in accordance with some standard) but that does not. A causal factor is anything that yields an occurrence resulting in an...
Bill Kalmar's picture
Bill Kalmar
June 21 marked the beginning of summer, also known as the summer solstice. As a major celestial event, the summer solstice results in the longest day and the shortest night of the year. From here on...
Minitab LLC's picture
Minitab LLC
A $1 billion annual budget may sound ample, but a few years ago, the costs of services ranging from law enforcement to cleaning county buildings had squeezed the government of Erie County, New York...
Anonymous's picture
Joseph A. De Feo and Matthew Pachniuk
The emergence of green technology and increased environmental awareness has prompted a paradigm shift in the way companies think about the design of their products. Because robust designs mean...
Laurel Thoennes @ Quality Digest's picture
Laurel Thoennes @ Quality Digest
In his book Data Sanity: A Quantum Leap to Unprecedented Results (Medical Group Management Association, 2009) author Davis Balestracci passionately teaches a new way of thinking about improvement...
Steven Ouellette's picture
Steven Ouellette
One of the most useful diagnostic tools for understanding what is going on in a process is the statistical process control chart (SPC).  This is also a frequently misunderstood tool, and these...
Dale Hershfield's picture
Dale Hershfield
Twitter is the latest new thing. Want to follow John McCain or Al Gore throughout their day? Easy. Just sign up to receive their tweets. While their tweets may provide insights, or just...
Denise Robitaille's picture
Denise Robitaille
"The only man who behaved sensibly was my tailor: he took my measure anew every time he saw me, whilst all the rest went on with their old measurements and expected them to fit me.” —George...
Laurel Thoennes @ Quality Digest's picture
Laurel Thoennes @ Quality Digest
“You can put your clothes back on,” the doctor says as he walks out. Before you know it, he’s back and you’re still hopping around the cold floor, aiming for your pant leg and with your sweater on...
Anonymous's picture
Denis Leonard, Ph.D. and William Murphy, Ph.D.
You know the fable, the Emperor who glorified in himself and considered no one to be above him. Having been told that the clothing he would be wearing could only be seen by someone wise, he...
Craig Cochran's picture
Craig Cochran
When I first got into quality, I really hated verifying the effectiveness of actions taken to correct a problem. After all, I was young and inexperienced. All of the people whose actions I was...