Quality Features

Steven Ouellette's picture
Steven Ouellette
In the past couple of articles, we have been having fun together testing whether a measurement device is usable for the crazy purpose of determining if we are actually making product in or out of...
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William J. McEwen
A new book from the Advertising Research Foundation (ARF) bemoans, at least in part, marketers’ continued reliance on traditional consumer surveys (termed “asking”) in spite of the ready abundance...
Knowledge at Wharton's picture
Knowledge at Wharton
Is the manufacturing sector getting more respect? Although it represents a declining share of the U.S. economy, signs of a manufacturing rebound in the nation and around the world seem to be...
Barbara A. Cleary's picture
Barbara A. Cleary
What is known as “point mentality” is a knee-jerk response to what appears to be a problem. We may learn this when we take our child’s temperature and find that it’s high; we are inclined to do...
FARO's picture
FARO
The U.S. Department of Energy (DOE) has set a goal of obtaining at least 5 percent of U.S. electricity needs from wind power by the year 2020. This means that the demand for “green energy,” such as...
Miriam Boudreaux's picture
Miriam Boudreaux
When a quality management system (QMS) is implemented, results are evident immediately: reduction in warranty cost, reduction in rework, reduction in scrap, higher profit margins, etc. Would you...
Michelle LaBrosse's picture
Michelle LaBrosse
We live in a world where we are often pressured to take shortcuts to save time and cut costs as much as possible. However, the wrong shortcut could end up costing a lot more. Here’s an anecdote to...
Jennifer Simcox's picture
Jennifer Simcox
One of the key additions to the R5 version of the telecommunications quality management system standard, TL 9000, is the addition of a risk management requirement. While the requirement is only a...
Denis Leonard's picture
Denis Leonard
So much is written in the field of business and management about leadership, strategy, dynamic change, Six Sigma, and improving our skills and abilities. But let’s face facts—in the majority of...
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GKS Global Services
        Litigating in the aftermath of accidents is big business in the United States today. The costs of the lawsuit system are estimated to be several billion dollars...
Stewart Anderson's picture
Stewart Anderson
The latest Toyota recall, announced just last week, has sent analysts and pundits alike scurrying for explanations about what is wrong with one of the world’s largest automakers. The recall,...
Michael Raphael's picture
Michael Raphael
3-D digitizing technologies have been utilized in the industrial world for the last 20 years but are increasingly used in many other fields. One of the exciting, but unanticipated, uses of 3-D...
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Akhilesh Gulati and Ravi Chawla
At a time when the world banking system is still fragile and most global companies are cutting costs in customer service, one UK company is investing seriously in its customers. In an article...
Jon Miller's picture
Jon Miller
Editor's note: At the time this interview was published by Gemba Research LLC, Toyota hadn't announced a fix to the sticky accelerator issue that caused the company to recall approximately 2.3...
Denise Robitaille's picture
Denise Robitaille
The new revision to ISO 9004 came off the press in the last quarter of 2009. It is significantly different from its predecessor. ISO 9004:2009 embodies the quality management principle relating to...
Stephen J. Marshall's picture
Stephen J. Marshall
Printed circuite board (PCB) manufacturing is moving rapidly up the technology ladder. Keeping internal processes current (and compliant) with new requirements, without disrupting existing customer...
Bill Kalmar's picture
Bill Kalmar
Every now and then I like to relax in my comfortable Lazy Boy chair and contemplate what’s going on in the world and how it affects my life. Being retired gives people that option. Obviously it is...
Donald J. Wheeler's picture
Donald J. Wheeler
In my column of Jan. 7, “The Right and Wrong Ways of Computing Limits,” I looked at the problems in computing limits for average charts. This column will consider the right and wrong ways of...
Raissa Carey's picture
Raissa Carey
As in any good relationship, open communication is vital and Toyota Motor Corp., which recently suspended production and sales of eight models suspected of having sticky accelerator pedal problems,...
Tom Pyzdek's picture
Tom Pyzdek
While we work to improve quality and efficiency, our leaders manage our organizations into oblivion. Literally. Something is terribly wrong. Leaders of major corporations in virtually all industries...