Gallup
As technology advances, it’s tempting for companies to believe that gathering more data and crunching more numbers will consistently lead to better customer insights. But Gallup finds that’s not...
John Hunter
I have discussed steps to take to build a culture of continuous improvement in numerous posts on my Curious Cat Management Improvement blog. What it boils down to is building a system that supports...
Bruce Hamilton
In 1987, shortly after I became a manufacturing manager, the shop foreman at the time warned me about a young assembler. “Watch out for Michael,” the foreman said. “He tends to bend the rules...
Mary McAtee
Businesses come and go. Even Fortune 500 companies get in trouble. There is at least one organization, however, that is setting a high bar for others. Do you know which one?
Let me pose these...
Mark Rosenthal
Improvement kata describes a routine for continuous improvement through four major steps. Those steps provide a structured pattern to enable consistent practice of each kata routine until it ...
Dawn Bailey
I heard the example that best helped me understand work systems and supply chains at a Baldrige training event right after the very sad 2011 earthquake and tsunami in Japan. A colleague was talking...
Jeffrey Phillips
I’ve written before (and often) about how challenges with clarity and consistency introduce difficulties when corporations try to create new products and services. Notice that for a blog about...
Mark Whitworth
Layered Process Audits (LPAs) offer companies tremendous potential benefits, but they’re also more involved than other audits. They task all of a plant’s personnel - including multiple levels of...
Douglas C. Fair
Sponsored Content
Statistical process control (SPC) software has been around for decades, used by manufacturers across industries to help monitor process behavior and control quality on the shop...
Michelle LaBrosse
In past articles, we’ve written on the value of project management professional (PMP) certification for helping you advance in your career and earn a higher salary. (Yep, it’s still true that...
Brian Maskell
I work with companies that are serious about being lean organizations. Most of them use lean accounting. It’s not about changing your accounting system. It’s about embracing lean...
Tim Lozier
We recently passed a milestone moment in the hearts and minds of fantasy fan boys like myself. October 21, 2015, marked the day that Marty McFly and Dr. Emmett Brown traveled back to the...
Ken Miller
Has your organization secured all its electronic healthcare records (EHR)? If not, don’t wait to put the proper policies and procedures in place. If you’ve already secured your EHR, then make sure...
Michael Huda
What happens to products when color goes wrong? It’s wrong color that keeps discount stores in business. Copy paper that isn’t quite bright enough, a label with the wrong color red, or a pillowcase...
Paul Sloane
The business proposal is an essential document not only for sales people but also for anyone who wants to submit a serious proposition for internal or external approval.
The process starts with a...
Quality Digest
Born in Bulawayo, Zimbabwe, and raised in Cape Town, South Africa, Wayne Visser, Ph.D. is, as CSRWire USA says, “. . . one of the most prolific, creative, and original thought leaders on...
Quality Digest
Sponsored Content
‘My small business has landed a few very lucrative contracts and we’re growing. Honestly, we’re now struggling with quality control. We have management systems in place, and that...
Jeffrey Phillips
I recently had the opportunity to speak to a leadership team that is considering building an innovation capability in their business. I was asked a question I get infrequently, but one I always...
Jess Scheer
T
he world’s worst-kept business secret is that most acquisitions fail. Depending on what metric you use to evaluate success, mergers miss their intended goals by as much as 85 percent of the time...
Michelle LaBrosse
When project managers establish effective routines for their daily work as well as for managing their teams, they develop healthy project management (PM) “hygiene.” This metaphor relates to...
