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Ten Tips for Delegating
Jesse Lyn Stoner
Jerome said his biggest problem was time management. He was overloaded, deadlines were getting missed, and he was stressed. Managing his team was his biggest time drain. “When they ask me questions, I get stuck spending time with them instead of doing my own work. And when I don’t hear from them…
Lessons From the Merchants of Venice
Loic Sadoulet, Giovanni Tassini
Making the most of its position as an important seaport, Venice’s remarkable economic development during the Middle Ages relied on network effects, contractual innovation, and coordination among the players involved in long-distance trade. Companies today still exploit these mechanisms to succeed…
The Power of Connectivity in Software
Shaun Wissner
Sponsored Content Connectivity has changed the world we live in. While today it is a trend, the true potential of connectivity lies in the future. As manufacturers begin to investigate how they can integrate this developing technology, they rely on solutions from organizations, like Hexagon…
What You Don’t Know About Your Employees That Will Help You Manage Them Better
Kelly Graves
The following is an excerpt from Kelly Graves’ book, The Management and Employee Development Review (CRC Press, 2016). When Darwin first made famous the term “survival of the fittest,” I don’t believe he was talking about the strongest species, or the fastest, but rather those species most able to…
Considering a Move to a Pure-Cloud QMS?
Sophia Finn
Sponsored Content The quality sector hasn’t seen real software innovation for nearly two decades. Even with an overabundance of options, the available quality software is fragmented, and its dated technology leaves a lot to be desired. Ineffective quality management systems (QMS) can lead to…
Quality 4.0
Dan Jacob
The most recent decade has seen rapid advances in connectivity, mobility, analytics, scalability, and data, spawning what has been called the fourth industrial revolution, or Industry 4.0. This fourth industrial revolution has digitalized operations and resulted in transformations in manufacturing…
Six Ways to Reduce Labor Costs in Manufacturing
Steven Brand
Labor costs are likely the largest line item on your company balance sheet. Therefore, a successful cost-reduction strategy must adequately balance resourcing and cost controls. Although laying off part of the workforce may seem like the quickest and easiest solution to reducing labor costs in…
Fixing a Toxic Culture Requires More Than a New CEO
Katina Sawyer, Christian Thoroughgood
In times of organizational crisis, some companies are able to right the ship, while others sink under the pressure. Recently, Uber has been under fire for a bad corporate culture, which promoted, among other things, sexism and other forms of toxic behavior. This led to a four-month investigation…
Four States of Mind, Part 2
Jason Furness
Following on from yesterday’s column (which can view here), we explore the right-hand side of the diagram below and see the outlook you can adopt that is the most productive for you personally. Transitioning the thought processes of your team to this ideal quadrant is a necessary and highly…
Four States of Mind, Part 1
Jason Furness
I have been obsessed with how to lift both myself and others in pursuit of a goal for more than 30 years. Ever since I began to play competitive cricket as an 11-year-old, the issue of how to improve performance has been an almost daily question I have asked myself. How to bring the complete team…
Reinvention in the Age of Disruption
Ryan E. Day
If necessity is the mother of invention, disruption is the mother of re-invention. But what do the terms “disruption” and “reinvention” really mean? Shane Cragun and Kate Sweetman tackle both questions in their book, Reinvention: Accelerating Results in the Age of Disruption (Greenleaf Book Group…
Process Validation, Part 1
Harish Jose
There is a great Greek paradox/puzzle called the Ship of Theseus. There are multiple versions and derivations to it. My favorite version is as follows (highly watered down). Theseus bought a new ship. Each day he replaced one part of the ship. Plank by plank, sail by sail, and oar by oar. Finally…
Process Validation, Part 2
Harish Jose
In today’s column, I will be looking at process validation and the problem of induction. Yesterday, I looked at process validation through another philosophical angle by using the lesson of the Ship of Theseus. The U.S. Food and Drug Administration (FDA) defines process validation as “the…
Time-Maximizing Strategies of Highly Successful People
MIT Sloan School of Management
There are few executives today who don’t wish they could be more productive. Even the most successful individuals are looking for new and better ways to get more accomplished while maintaining or increasing their quality of life. “Regardless of location, industry, or occupation, productivity is a…
Dual Status Hospitals: Beware of IRS Compliance Audits
Amie Whittington
Is your governmental hospital exempt under Section 501(c)3? If you have a 403(b) plan, the answer is yes, but even if you don’t, you need to check. The Internal Revenue Service (IRS) is ramping up compliance audits of governmental hospitals that are exempt under 501(c)3 (dual status). The…
Motivated Employees Deliver Great Customer Experience
Annette Franz
What motivates you to go to work every morning? What drives you to do good work every day? What motivates you to want to work for your employer every day? What are the things that your manager and your executives do that encourage you to work hard for them every day? What motivates your staff? Do…
Inside Quality Digest Live for June 30, 2017
Mike Richman
The June 30, 2017, episode of QDL offered a wrinkle in time, of sorts: not only orbiting debris and medieval medicine, but moments in the here and now such as our interview with Keith Bevan of the Coordinate Metrology Society and the UK’s National Physical Laboratory, and an on-the-go version of…
Eleven Leadership Guidelines for the Digital Age
Liri Andersson
Ten years ago, when we would ask senior executives or company directors what “digital” meant to them, their response would usually be something related to social media. Today, it might be apps, big data, 3D printing, the cloud, or another current example of digital technology. All such answers are…
How Your Personal Relationships Impact Your Professional Ones
Roger Lehman, Julius Koh
Lucy felt hollow and dissatisfied. She was a star performer and had just helped her team clinch a large government deal that they had been working on for months. At the celebration that evening, Lucy was forced to put on a smile and a dynamic front. She had good relationships with her team members…
Five Costly Mistakes Applying SPC
Steve Daum
I have daily conversations with manufacturer plant managers, quality managers, engineers, supervisors, and plant production workers about challenges when using statistical process control (SPC). Of the mistakes I witness in the application of SPC, I’d like to share the five most prevalent; they…
How Your Bonus Affects Your Colleagues’ Behavior
Phanish Puranam, Sunkee Lee
When organizations change how they compensate employees they are embarking on a social experiment, whether decision-makers know it or not. The trouble is the vast majority of these experiments are conducted unscientifically, yielding results that can be misleading or inconclusive. The popularity…
Inside Quality Digest Live for June 16, 2017
Mike Richman
The June 16, 2017, episode of QDL included my hot take on Hexagon’s ginormous user conference as well as interviews with two of our favorite guests, Chad Kymal of Omnex and Kelly Graves of Internal Business Solutions. Take a look: “Field Report: Hexagon Live 2017” I and more than 3,000 of my…
Employee Motivation
Kelly Graves
What are the common mistakes managers make when trying to motivate employees? In this article, we’ll discuss these mistakes and some better strategies to successfully motivate employees. It’s human nature for managers to take the path of least resistance, and this often leads to making all…
Manufacturing Lessons from Space
Ryan E. Day
Sponsored Content Building airplanes and spaceships poses some of the most unique engineering and manufacturing challenges mankind has ever encountered. Fortunately, you don’t have to build rockets to benefit from rocket science. Manufacturers of most any product can improve their efficiency and…
Four Decision-Making Styles and When to Use Them
Jesse Lyn Stoner
Sometimes leaders make bad decisions or harm team morale by making autocratic decisions without involving others. And other times they waste their team’s time by unnecessarily involving them. How do you know when and how much to involve your team in decisions? Sometimes the answer is pretty…

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