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This Week in Quality Digest Live
Customer Care Features
Dirk Dusharme @ Quality Digest
Huge amounts of biometric, DNA, and diagnostic data enable personalized medicine. They also enable unscrupulous and discriminatory marketing.
Nicole Radziwill
A cloud-based QMS can help address common international standards and regulations
Lee McIntyre
Here’s what people asked
Rachel Plotnik
Five lessons about how and why people push them
Zach Y. Brown
Price transparency tools with useful, easy-to-use information can benefit patients and reduce healthcare costs

More Features

Customer Care News
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

Dirk Dusharme @ Quality Digest

Customer Care

Inside Quality Digest Live for Oct. 12, 2018

All about data—and genomes

Published: Thursday, October 18, 2018 - 12:02

In this episode we look at data, data, more data, and then... engineering the perfect human?

“Your Data Are Your Most Valuable Assets”

Just what the heck is Quality 4.0? Remember this acronym: CIA. No, not that CIA. Nicole Radziwill explains.

“Applying Smart Manufacturing Technology to Conduct Smart Inspections”

There is an easier way to do inspections on the shop floor than using a clipboard and pencil (remember those skinny yellowey-orange things?). It's called your mobile device.

“Biotech CEO: Genomics World to Get ‘A Lot Weirder’”

Just because we can manipulate genes, should we? Who is the customer? Should we always give customers what they want (the perfect child, for instance)?

“Strategic Planning: Answering the Next Magic Question”

It’s one thing to know why you’re doing something, who you’re selling to, or even what makes your product or service better than the next guy’s. But until you can adequately and effectively answer how you’re going to do it, your idea, product, sales, or whatever you endeavor to achieve may not become all you hope for. Enter strategy.

Our next episode of Quality Digest Live comes to you this Fri., Oct. 19, 2018. You can watch either via our home page or our dedicated player page. See you then!

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About The Author

Dirk Dusharme @ Quality Digest’s picture

Dirk Dusharme @ Quality Digest

Dirk Dusharme is Quality Digest’s editor in chief.