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John Keyser
“Allow the way to your great work to be guided by your service to others.” —Mollie Marti
W hat is our purpose in life? That is a question that could be discussed for hours and is worthy of our attention. I pose it because I believe how we lead our personal lives has a bearing on who we are in our…
Donald J. Wheeler, Henry R. Neave
In theory, there is no difference between theory and practice. In practice, there is. During the past three months we have looked at three families of probability models and found that they share some remarkable properties. These properties provide a theoretical explanation of how and why process…
Has your organization secured all its electronic healthcare records (EHR)? If not, don’t wait to put the proper policies and procedures in place. If you’ve already secured your EHR, then make sure that you’re ready for an audit by the Office for Civil Rights (OCR).
I recently wrote that the OCR…
AssurX
(AssurX: Morgan Hill, CA) -- AssurX, Inc., a leading enterprise quality management, risk, and regulatory compliance solution provider, has released the latest update to its AssurX audit management software.
Key benefits to the organization The AssurX software update keeps all stages of the audit…
William Tandler
Editor's note: The original version of this “classic” article by William Tandler first appeared in Quality Digest media in June 2008 and was based on the ASME Y14.5 1994 standard. Updated here to address the ASME Y14.5 2009 standard, it is an alphabetically organized primer of the terms that…
Mary McAtee
Unless you’ve been climbing Mount Everest or spending time in an isolation tank, you have been painfully and repeatedly made aware of the current issues at Volkswagen. It’s early in the feeding frenzy, but as we step through the debris and past the first of what will likely become a steady stream…
Bill Kalmar
My wife Mary has an obsession—she always checks the expiration and freshness dates on food products that we purchase. Mary also marks purchase dates on products such as ketchup, mustard, and salad dressings when she places these items in our refrigerator. I think she has an expiration date on me…
ASQ
(ASQ: Milwaukee, WI) -- Within the next five years, customer experience will overtake product features and safety as the primary driver of customer loyalty, according to Curt Hill, vice president of customer and partner assurance for Cisco Systems Inc., who is speaking at the ASQ International…
George Chemers, Patricia Cronin
Although information is readily available about applying team-building techniques to Six Sigma projects, there’s not much about how learning styles affect the success of Six Sigma teams. Knowing that the “people side” of an otherwise technical and statistical-based methodology is important to a…
Frost and Sullivan
(Frost & Sullivan: London) -- The current system of calculating motor insurance premiums places importance on driver-related factors such as age, gender, and driving record. However, the introduction of autonomous vehicles will turn the spotlight on vehicle-related parameters. As the vehicle…
Christine Schaefer
In early 1989, Michael Whisman, MBA, MBB, was trained by his then-employer, Baxter Healthcare, to be an examiner within the company’s newly announced Baxter Quality Award. To determine award winners for the performance recognition program, the company was using the first edition of the Criteria…
Michael Huda
What happens to products when color goes wrong? It’s wrong color that keeps discount stores in business. Copy paper that isn’t quite bright enough, a label with the wrong color red, or a pillowcase that’s a shade off from the rest of the sheets, and the product is rejected. A discounter can buy…
Healthcare reform has undoubtedly created more integrated delivery and payment models based on a culture of quality-focused and cost-efficient clinical management. In one example, many healthcare systems have begun implementing clinical co-management arrangements (“CCMAs”) to accomplish the…
AMETEK
(Zygo: Middlefield, CT) -- Zygo Corp. has introduce the Nomad portable optical profiler. The Nomad system employs advanced optical technology and advanced 3D noncontact metrology in a lightweight, compact, and portable package, enabling metrology on samples that were previously impossible or…
MIT Management Executive Education
Job candidates are familiar with being tested during the interview process. True, some interview processes are simply a series of meetings with company personnel, but in all honesty, that type of candidate screening is largely subjective.
Some organizations, or departments within organizations,…
Eston Martz
I read trade publications that cover everything from banking to biotech, looking for interesting perspectives on data analysis and statistics, especially where they pertain to quality improvement.
Recently I read a great blog post by Tony Taylor, an analytical chemist with a background in…
Paul Sloane
The business proposal is an essential document not only for sales people but also for anyone who wants to submit a serious proposition for internal or external approval.
The process starts with a thorough understanding of the stakeholder’s needs, problems, and priorities. If a request for…
Quality Transformation With David Schwinn
Recently we were drawn to a new book titled Do What You Love: And Other Lies About Success and Happiness (Regan Arts, 2015) in which the author, art historian Miya Tokumitsu, iterates the ways in which the widespread message to “do what you love” (DWYL) actually exploits those it is meant to…
(Eckel: Cambridge, MA) -- Microsoft now holds the Guinness World Record for Quietest Place on Earth, and Eckel Noise Control Technologies helped the tech giant get there.
Microsoft is known as a leader in computer and electronics research and development, and continually invests in upholding that…
Mike Micklewright
Finally... the new version of ISO 9001:2015 has been released. I can hear many of you screaming, “Hurray!” Or not. More realistically, I’m sure many of you living in the kaizen world are thinking, “Yeah, so what? This stuff has nothing to do with real kaizen, and in fact, it often creates…
Jack Dunigan
I noticed the shift in vocabulary during a general meeting of department heads. The substitution of just two words signaled to me that a long-term employee was on her way out. In less than 30 days, she was gone.
There are often lots of signs that an employee or associate is leaving. Most people…
Emily Ysaguirre
Sponsored Content
Ihave watched my grandmother cook since I was very young, and she’s tried to teach me her ways. So far I’ve learned that when she tells you all you need is “a little of this, a little of that, and a pinch of this,” it’s definitely not going to come out as if she made it. That’s…
Quality Digest
Born in Bulawayo, Zimbabwe, and raised in Cape Town, South Africa, Wayne Visser, Ph.D. is, as CSRWire USA says, “. . . one of the most prolific, creative, and original thought leaders on corporate social responsibility.” That begs a question, however—should we use the term “social” or “sustainable…
The Un-Comfort Zone With Robert Wilson
In the early years of running my advertising business, I had my own clients, but I also freelanced for advertising agencies. This was before email, so I delivered my work in person. During those visits I ran into agency copywriters whom I knew, and usually one of them would say, “I wish I could be…
IBM
(IBM: Armonk, NY) -- IBM has launched the industry’s first consulting organization dedicated to helping clients realize the transformative value of cognitive business.
IBM Cognitive Business Solutions extends the exclusive cognitive leadership of IBM Watson and the company’s established market…
