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This Week in Quality Digest Live
Management Features
Dawn Bailey
The focus is on preparation, communication, and inclusion
Julie Winkle Giulioni
Old givens are giving way to new ungivens
Few hybrid workers report feeling connected to their organization’s culture
Huw Thomas
A long-awaited expansion of workers’ rights
Gleb Tsipursky
Quality professionals should test their intuitions before deploying internal and external quality initiatives

More Features

Management News
Sept. 28–29, 2022, at the MassMutual Center in Springfield, MA
EPM service provider excels in helping customers work with EPM products
It’s not exactly a labor shortage
Program inspires leaders to consider systems perspective for continuous improvement and innovation
Recent research finds organizations unprepared to manage more complex workforce
Attendees will learn how three top manufacturing companies use quality data to predict and prevent problems, improve efficiency, and reduce costs
More than 40% of directors surveyed cite the ability of companies to execute as one of the biggest threats to improving ESG performance
MIT Sloan study shows that target-independent compensation systems can be superior

More News

Mike Richman


Inside Quality Digest Live for May 5, 2017

Getting the point in Japan, rapid prototyping in China, and desks on wheels right here in the good ol’ U.S. of A.

Published: Monday, May 8, 2017 - 12:00

Oh, the places you’ll go! Our latest episode of QDL from this past Fri., May 5, 2017, truly spanned the wide world of quality. Here’s a recap of the topics and locations we visited together:

“Why Japan’s Rail Workers Can’t Stop Pointing at Things”

It’s not your imagination: If you find yourself riding a train in Japan, you’ll certainly notice folks pointing a lot. Dirk explains what it all means.

Interview with Gordon Styles

We chatted with Styles, founder and president of prototype manufacturer Star Rapid, about moving from Great Britain to China to oversee his company, as well as the future of prototyping and what it means to deliver great customer service.

“Desks on Wheels”

Welcome to the flat world of video-game development at Valve, an organization where there’s no hierarchy, few rules, and a beautiful kind of chaos where great ideas win out.

Off-Script Can adversaries be your best friends?

In our weekly off-the-cuff discussion, I asked Dirk for his take on the value of opposing, partisan, even adversarial interests. Hey, it works (maybe) for the government and our legal system, so why not for business?

Catch us again for another episode of Quality Digest Live this coming Fri., May 12, 2017. You can watch us either on our home page or our dedicated player page. See you there!


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Mike Richman