Content by Bruce Hamilton
Thu, 10/10/2019 - 12:03
Several years ago, I was asked to address a startup meeting at a new client, a large manufacturer of medical devices. The company was resource-rich, but after several years of trying had not yet gained significant traction with its lean efforts.…
Mon, 09/23/2019 - 12:03
Reflecting on Douglas McGregor’s X and Y theories of human motivation, Shigeo Shingo took the position that each of us by nature has a dual tendency: sometimes lazy and self-interested, and other times motivated and generous. Which of these…
Mon, 09/09/2019 - 12:02
A daisy rising from my brick walkway reminded me this morning, that even in the worst environment, there is a chance for growth. But this kind of individual heroism does not portend success for lean transformation. As an organization with the slogan…
Thu, 03/28/2019 - 12:02
Last February I had the opportunity to observe healthcare providers up close and personal at one the world’s premier hospitals. “Who Cares for the Caregivers?” was written from the perspective of a patient in a cardiac step-down unit,…
Tue, 03/12/2019 - 12:02
Last year I had a short stay at one of Boston’s best hospitals. Although I will be forever grateful for the excellent treatment I received while in their care, I wondered about a few systems that sat directly in front of my bed. So, I took a picture…
Tue, 01/29/2019 - 12:03
December was a busy month for everyone at GBMP. In addition to all of the usual activities to close out the year, we were packing to relocate from Newton, Massachusetts, to our new office in Boston. We were also tossing a whole lot of stuff,…
Mon, 12/10/2018 - 12:02
Last week I joined the New England Idea Generation Consortium (NEIGC) on a tour of the Stone Zoo where we had the opportunity to see how continuous improvement is expressed in an animal-care function.
In the open area for black bears, Senior Keeper…
Thu, 08/23/2018 - 12:03
Bob C. was a frontline employee with 25 years of experience. His day was spent operating a machine that stripped and terminated leadwire assemblies. Problem was, there were more than 1,000 different assemblies, and it seemed that, while the machine…
Mon, 07/23/2018 - 12:02
Who remembers VisiCalc, often referred to as the first killer app? In 1978, this spreadsheet software ushered in the personal computing boom. Although it only ran on Apple’s priciest computer (the one with massive 32K RAM), its ability to calculate…
Tue, 06/05/2018 - 12:02
Many years ago, the Toyota Production System Support Center (TSSC) introduced a visual measurement device to my factory, referred to as a “production activity log” (PAL), also known to some as an hour-by-hour chart. Posted at the last operation of a…