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ISO 9001: It’s About the Records, Not the Documents
Bretta Kelly
Back in January 2009, I wrote an article for Quality Digest titled “ISO 9001 Documentation Is Like a Box of Chocolates.” Here we are, almost 10 years later, all of the ISO 9001 and related standards have been updated, yet companies still misunderstand what to document, how to document, or why to…
The Gift of Being Small
Taran March @ Quality Digest
I tend to be a holiday slacker, but this year I’m really sitting it out. No fingering handmade crafts at pop-up fairs, no high-calorie marathons with my oven, not even a sprig of holly on my door. I’m hibernating, waiting for spring, waiting for the ashes, in what used to be my town, to feed the…
Control Charts: Keep It Simple
Dr T Burns, Michael McLean
The control chart is at the heart of the very definition of quality. It is central to building, maintaining, and predicting quality into the future. However, control charts today, more often than not, are misused and misunderstood. The aim of this article is to show not only how control charts are…
Getting the Most Out of Management Development Efforts
Ryan E. Day
Psychology is an important element in organizational excellence for managers. In particular, the ability to face one’s fears, develop resilience, and adapt to change fosters success for a manager as well as for the company and all its employees. Developing your people really is where the rubber…
Quality Control Concerns Grow as Students Flock to Credentials Instead of Degrees
Matt Krupnick
When graduate student Atis Degro got an email about a George Mason University course in resilience last year, he had to look up what that meant. He was also curious about the credential being offered for successfully completing the course: not a conventional degree or a certificate, but a “badge…
Inside Quality Digest Live for December 14, 2018
Mike Richman
An industry, and even more so any individual company, is only as strong as its pipeline of incoming talent. This week on QDL we looked at this topic from a few different angles. Here’s what we covered at greater length: “Ripped From the Headlines: Worker Shortage” A recent article on the Bloomberg…
ISO 14001, ISO 50001 Benefit the Environment and the Bottom Line
William A. Levinson
The U.S. government’s Fourth National Climate Assessment warns that climate change “creates new risks and exacerbates existing vulnerabilities in communities across the United States, presenting growing challenges to human health and safety, quality of life, and the rate of economic growth.” The…
Metrics: The Good, the Bad, and the Ugly
David Currie
This is part three of a three-part series. Read about good metrics in part one and bad metrics in part two. Have you ever had occasion to dread a metric reviewed month after month, where the metric defies logic, and any action taken does not seem to reflect in the metric? It is most likely a bad…
Model-Based Definition: A Seven-Point Summary
Quality Digest
Annalise Suzuki, director of technology and engagement at software provider Elysium Inc., spoke to Quality Digest about the importance of model-based definitions (MBD) for data quality, validation, and engineering change management. With the increase of digital 3D models in the manufacturing…
An Airplane With No Moving Parts and a Blue Ionic Glow
Steven Barrett
Since their invention more than 100 years ago, airplanes have been moved through the air by the spinning surfaces of propellers or turbines. But watching science fiction movies like the Star Wars, Star Trek, and the Back to the Future series, I imagined that the propulsion systems of the future…
How to Sustain a Culture of Continuous Improvement With 5S
Kelsey Rzepecki
As the global economy grows, it’s more necessary than ever to stay on top of efficiency. Keep up with increasing production demands by implementing a continuous improvement method to streamline the workflow. Continuous improvement is an ongoing effort to improve products, services, and processes.…
Your Core Business? What Is It Really?
Jack Dunigan
The scene is a Russian chemical weapons facility. James Bond, 007, and his partner, Alec Treveleyan, 006, are on a mission of sabotage. As they enter the warehouse armed with explosives, senses on full alert, they turn to each other and say, “For England.” In a scene from Thunderball, Bond has…
Inside Quality Digest Live for Dec. 7, 2018
Dirk Dusharme @ Quality Digest
In this episode we look at bioethics, next-gen manufacturing employees, and the death of Le Grand K. What happens if customers want designer babies? We discuss the latest news about a Chinese researcher who claims to have edited the genes of two babies. Should society draw a line in the sand? “…
Creating Value for Organic Growth
Ryan E. Day
As of the 2010 Census, there were 27.9 million small businesses registered in the United States. That’s a lot of competition. To thrive and grow in such a competitive environment, business owners must make wise decisions, commit to high-quality results, and take care of their customers and…
Employee Experience vs. Engagement
Ryan Pendell
Due to a tightening labor market and a competitive global economy, highly talented individuals have a lot of freedom in where they choose to work. Pay isn’t the sole criteria that attracts and retains the best people. Employees want jobs that fit their lifestyle, give them opportunities to grow,…
Thinking About Manufacturing and Its Future
Mark Schmit, Ken Voytek
Manufacturers throughout the United States are facing a new set of challenges and exciting growth opportunities. Given the manufacturing industry’s important role in providing both direct and indirect jobs, how firms react to these changing conditions is critical not only to the companies…
Why Your Productivity Tools Are Making You Less Productive
Aytekin Tank
A giant engine in a factory fails. Concerned, the factory owners call in technicians, who arrive with bulging toolkits. None of them can work out what the problem is. The issue persists. One day, an old man shows up who’s been fixing engines his whole life. After inspecting it for a minute, he…
Zoo Kata
Bruce Hamilton
Last week I joined the New England Idea Generation Consortium (NEIGC) on a tour of the Stone Zoo where we had the opportunity to see how continuous improvement is expressed in an animal-care function. In the open area for black bears, Senior Keeper Dayle Sullivan-Taylor explained to us the…
Looking Forward With Alfred Adler
Kevin Meyer
Iam not really sure how it started, but one day a couple months ago, I found myself diving down an internet rabbit hole in search of more information on a guy named Alfred Adler. Adler was an Austrian psychotherapist in the early 1900s who, although a good friend of Sigmund Freud, developed a…
Inside Quality Digest Live for November 30, 2018
Mike Richman
One of our favorite things on our show is to welcome guests, either via Skype or live in the studio. And this week, we were joined by three of our great partners. Here’s a closer look: Interview: Nicole Radziwill of Intelex Radziwill is quality manager and data scientist along with the presenter of…
Reverse-Engineer Your Experiments
Anthony Chirico
Everybody wants to design and conduct a great experiment! To find enlightenment by the discovery of the big red X and perhaps a few smaller pink x’s along the way. Thoughtful selection of the best experiment factors, the right levels, the most efficient design, the best plan for randomization, and…
Why Simulation Is the Future of Uncertainty Evaluation
Jody Muelaner
In this article I will show that the conventional method for calculating uncertainty is not always reliable. In fact, it is generally only exact when the measurement can be represented by a simple linear equation and the input uncertainties are all normally distributed. Whenever the measurement is…
Ten Jobs That Are Safe From Robots
Sarah Gonser
Yes, the robots are definitely coming for the jobs of America’s 3.5 million cashiers. Just ask the retail workers who’ve already been displaced by automated checkout machines. Robots may also be coming for radiologists, whose expertise diagnosing diseases through X-rays and MRIs is facing stiff …
Why Did Shewhart Place a Premium on Time Order Sequence?
Scott A. Hindle
Walter Shewhart, father of statistical process control and creator of the control chart, put a premium on the time order sequence of data. Since many statistics and graphs are unaffected by this, you might wonder what the fuss is about. Read on to see why. Figure 1 shows a series of measurements…
Beyond the Hype: Machine Learning for Manufacturing Performance
Minitab LLC
Machine learning as a tool in your analytical toolkit can help accelerate the discovery of insights in data that can create a more efficient manufacturing process and drive innovation. Machine learning in the spotlight The growth in availability of technologies that give us the ability to monitor,…

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