Featured Product
This Week in Quality Digest Live
Customer Care Features
Innovating Service With Chip Bell
The difference between value-add and value-unique
Tom Taormina
Clause 8 contains the requirements for planning, designing, and bringing to fruition products or services
Sarah Simon
Bringing the camps together
Quality Digest
PPE counterfeits endanger lives. Testing ensures real PPE does its job.
Grant Ramaley
The IAF certification database could help confirm the quality of medical purchases by governments

More Features

Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

Clinton Ballew

Customer Care

Recent Legislative Impacts to Telemedicine in Care Delivery

A trending quality-of-care issue

Published: Wednesday, January 29, 2020 - 13:01

Legislative support is growing for the reimbursement of care delivery via telemedicine. The Centers for Medicare and Medicaid Services (CMS) and the Office of Inspector General have recently made final and proposed rule changes to stimulate greater use and access for telemedicine delivery. These changes mean that for healthcare providers all around the United States, telemedicine will become a greater strategic focus.

Three major areas of telemedicine affected are remote patient monitoring (RPM) services, chronic care management (CCM), and opioid use disorder (OUD) treatment. Here we highlight the most significant changes that will impact providers in 2020 and beyond.

Remote patient monitoring (RPM)

Until recently, this contributing technology for telemedicine has been hampered by murky details within existing law. It is now, however, the area of the industry experiencing the most significant changes in recent rulemaking.

Remote patient monitoring services involve the development and use of technology to gather, monitor, and interpret patient vitals and other metrics. These data points can lead to further development of patient care plans. One critically impactful benefit of RPM is the ability to determine the need for acute hospitalization. This use of RPM for telemedicine is also a major factor in the technology succeeding under alternative payment models set forth by the CMS.

Reimbursable procedure codes were introduced for RPM services under the release of code 99091 in January 2018. However, confusion around the billing of the code has led to extremely low uptake. Also hindering its use is the stipulation for direct physician time without the use of clinical staff.

Code 99457 was then released in 2019, allowing for clinical staff time, but the service was not rolled under the veil of “designated care management.” This meant physicians must still be located on the same premises as the clinical staff performing an interaction with the patient/caregiver.

In the 2020 Medicare Physician Fee Schedule, the new final rule now allows RPM as “designated care management” and thus only requires general supervision. This means physicians can now communicate with clinical staff via live video without being in the same building. As long as there is use of a secure connection, they can oversee the interactions with clinical staff from any location.

Another change in 2020 is a code for an additional 20 minutes of time per calendar month: code 99458. The table below provides a timeline of the changes.

Chronic care management (CCM)

Due to rapid growth in the 65+ population, in 2020 CMS is furthering incentives to manage patients with two or more chronic conditions. The first codes for chronic care management were implemented in 2015, and CMS has rightfully been concerned with the lack of uptake in managing high-risk patients.

In 2019, CMS released two new alternative payment models—Direct Contracting Model and Primary Care First—aimed at shoring up the divide in advanced primary care. CMS has also continued work to ease the administrative burden for correctly billing CCM services. Now, in the 2020 Medicare Physician Fee Schedule, CMS is explicitly listing what constitutes a typical care plan, plus easing restrictions on reporting of community resources and outreach.

Another significant change in 2020 is the addition of two new designated care management codes for principal care management. Principal care management is defined as management of a patient with only one high-risk condition expected to last at least three months and putting the patient at risk of hospitalization. Code G2064 requires direct physician or other qualified health professional time, while G2065 allows for clinical staff time under general supervision. A significant step toward enhancing primary care to reduce acute hospitalization, this code also allows specialists to bill for care management and the development of a disease-specific care plan.

A physician safe harbor proposed by the office of inspector general

A significant development came out of the Office of Inspector General in October 2019 that could have a substantial impact on both RPM and CCM services. In the proposed revisions to the Anti-Kickback Statute and Civil Monetary Penalties Law, the Office of Inspector General specifically identifies a proposal to waive beneficiary cost-sharing for RPM and CCM services. If enacted, a safe harbor would then exist for physicians to routinely waive copay and deductible amounts incident to the delivery of such services.

We see this as a potential game-changer, as the Office of Inspector General has previously been completely unwilling to take such statutory measures in the past.

Opioid use disorder (OUD) treatment implications

In the 2020 Medicare Physician Fee Schedule, CMS has finalized a set of codes that represent substantial effort to combat the opioid crisis through enhanced care delivery.

First, CMS established a monthly bundled payment for near-comprehensive treatment of individuals with OUD. The bundles include development of a treatment plan, care coordination, individual and group therapy, and counseling.

FDA-approved medications will be paid under separate codes; thus, the bundled payments only cover nondrug components. Separate payments are authorized for the initial month and subsequent months of treatment. There is also an add-on code for patients requiring greater resource utilization.

Another big allowance published in the 2020 final Medicare Physician Fee Schedule is the credentialing of opioid treatment programs as Medicare providers. CMS has even added weekly bundled payment codes, which cover the dispensing of medication as well as substance-abuse counseling, individual and group therapy, and toxicology testing. The payment for each bundle is dependent on the cost of medication. For weeks in which no medication is administered, there is a separate weekly bundle for nondrug services.

Partial episodes were originally in the proposed rule; however, CMS has elected in favor of full episodes only. Full payment bundles were thus added for in-take activities, certain take-home medications, periodic assessment of patient care plans, and counseling beyond the normal time required to manage a patient’s adherence to the care plan.

Just as noteworthy, effective as of July 2019, geographic site restrictions were removed for all OUD-related, non-face-to-face billable procedures. Thus, all counseling and care coordination can occur with the originating site as the patient’s home. CMS has also exercised statutory authority to set co-payments for opioid treatment program beneficiaries at zero to facilitate better access to these facilities and further its goal of combating the crisis.

Future implications for care via telemedicine

The above developments are hallmark efforts by CMS to spark provider uptake of telemedicine delivery. Each new alternative payment model released by CMS during the last two years, as well as all 39 Bundled Payment Care Initiatives—Advanced (BPCI-A) episodes made available, provide telehealth waivers for patient-site origination.

Now, most alternative payment models allow for the patient’s home to be an originating site and all relieve geographic restrictions. This means CMS no longer requires the patient originating site to be in a rural area or a designated Health Professional Shortage Area.

For healthcare providers, this means telemedicine is an increasingly important delivery method to consider. As healthcare payors will continue to look toward better patient outcomes to determine full or enhanced reimbursement, a sound telemedicine strategy will be crucial to the success of a broad spectrum of healthcare providers.

First published Nov. 21, 2019, on the Horne Healthcare blog.

Discuss

About The Author

Clinton Ballew’s picture

Clinton Ballew

With a Bachelor of Accounting and Finance from the University of Alabama at Birmingham, and a Master of Taxation from the University of Alabama, Clinton Ballew is a manager in healthcare reimbursement and advisory at HORNE LLP. Ballew specializes in state healthcare financing models, cost reporting, telemedicine reimbursement, and other consulting engagements.