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13 Rock-Solid Ways to Keep Your Customers Coming Back
Kate Zabriskie
You know that friend who’s always there when you’re in need? The one who shows up on time, follows through on promises, and genuinely cares about what’s going on in your life? That’s exactly what your business needs to be for your customers. Sure, those splashy marketing campaigns and point-…
How AI Can Unlock Hybrid Creativity in the Workplace
Cornelia C. Walther
Artificial intelligence’s relentless march has sparked excitement and apprehension across the business landscape. Although early narratives often pitted human intellect against the burgeoning capabilities of machines, a more nuanced and powerful reality is emerging: the era of hybrid intelligence.…
If You Want Your Company to Grow, Fish for Whales
Mike Figliuolo
You can’t get big without thinking big right from the start. As an entrepreneur starting a business, it’s easy to see yourself as “the little guy.” If you do, you’ll forever stay the little guy. Too many times I’ve seen entrepreneurs name their companies after themselves (e.g., Tom Jones, LLC).…
Tariff Shocks on the Supply Chain
Sunderesh Heragu
According to the U.S. Census Bureau and the U.S. Bureau of Economic Analysis, trade with our three largest partners—Canada, China, and Mexico—accounted for more than $1.32 trillion in imports and $0.82 trillion in exports in calendar year 2024. This represented 40% of the total trade between the…
MIT Engineers Print Synthetic ‘Metamaterials’ That Are Strong, Stretchy
Jennifer Chu
In metamaterials design, the name of the game has long been “stronger is better.” Metamaterials are synthetic materials with microscopic structures that give the overall material exceptional properties. A huge focus has been in designing metamaterials that are stronger and stiffer than their…
Advancing Aerospace Additive Manufacturing
Oak Ridge National Laboratory
When Jonaaron Jones started his master’s degree at the University of Tennessee-Knoxville (UT), his mentor invited him to visit the Manufacturing Demonstration Facility, or MDF, at Oak Ridge National Laboratory (ORNL). “I saw a metal 3D-printed part for the first time,” says Jones. “I knew I was…
Liquid Cooling Technology Addresses Excess Heat at Chip Level
Georgia Institute of Technology
What’s the hottest thing in electronics and high-performance computing? In a word, it’s “cool.” To be more precise, it’s a liquid cooling system developed at Georgia Tech for electronics and aimed at solving a long-standing problem: overheating. Developed by Daniel Lorenzini, a 2019 Tech graduate…
Facing Medtech Uncertainty
Matt McFarlane
One of the key findings in Greenlight Guru’s 2025 Medical Device Industry Report was that economic uncertainty is playing a large role in the decisions medical device companies make this year. The report surveyed more than 500 medical device professionals across quality, regulatory, product…
Robotic System Zeroes in on Objects Most Relevant for Helping Humans
Jennifer Chu
For a robot, the real world is a lot to take in. Making sense of every data point in a scene can take a huge amount of computational effort and time. Using that information to then decide how to best help a human is an even thornier exercise. Now, MIT roboticists have a way to cut through the data…
The Master Chef’s Guide to Focus
Jones Loflin
In a professional kitchen, no chef prepares a steak, a cake, and a casserole simultaneously with all the ingredients scattered across the counter. There’s a method: one recipe at a time, with only the ingredients needed for that specific dish. The same principle applies to how we work, especially…
Startupotopia
Bruce Hamilton
A few months ago I visited a potential customer, a high-tech startup, which like many Boston-area tech companies is developing astounding products that would have been considered science fiction only 10 years ago. The parking lot was half full at 8 a.m., but the entrance was locked to visitors, and…
Leaders Can Shrink the Labor Gap, But Investment Is Needed
Chris Chuang
As a technology leader, I must admit that making the right investment in new innovations has its challenges. It’s easy to get caught up in the grandiose potential solutions offer, become overwhelmed by the setup, and struggle with employee adoption. For the last decade, I’ve worked with human-…
Mastering the 8D Problem-Solving Methodology
Stephanie Ojeda
Every day, quality leaders face a variety of production and process issues. Although some problems are easy to fix, others require deeper investigation, such as using a 5 Whys analysis or fishbone diagram. But then there are the stubborn, recurring issues that can lead to quality issues, increased…
Tariffs: The Die Has Been Cast
William A. Levinson
The Chinese character for crisis means “danger” and “opportunity,” and tariffs have created a supply chain crisis throughout the United States. Paul Roberts of the Seattle Times reports that fewer ships are arriving in Seattle: “Fewer ships coming into the U.S. means companies can’t get components…
NIST’s Curved Neutron Beams Could Deliver Benefits Straight to Industry
NIST
In a physics first, a team including scientists from the National Institute of Standards and Technology (NIST) has created a way to make beams of neutrons travel in curves. These Airy beams (named for English scientist George Airy), which the team created using a custom-built device, could enhance…
The Rashomon Effect: Seeing Quality Through a Wider Lens
Akhilesh Gulati
When we step into a complex organization—whether in manufacturing, healthcare, or finance—we often find ourselves navigating a sea of competing truths. Everyone seems certain they see the problem clearly. Yet somehow, solving it feels harder than it should. Why? Often, it’s not the facts that…
The Versatile Role of 3D Scanners in Foundries
Creaform
In the casting industry, efficiency is key to producing high-quality parts while minimizing rework. Comprehensive data play a vital role in optimizing each manufacturing step. Traditionally, foundries have relied on conventional inspection techniques to ensure dimensional measurement. But the…
Standards Compliance Is Vital for Semiconductor Packaging and Assembly
Annette Aquino
To meet the precise requirements associated with semiconductor manufacturing, integrated circuit (IC) packaging and assembly providers must navigate complex quality certification processes, such as those for the well-known ISO 9001 and ISO 13485 standards. Another important certification for…
Mastering Occupational Safety
ISO
Occupational health and safety (OHS) is often brushed aside as a checkbox exercise—something assigned to compliance officers or forgotten in day-to-day operations. But this mindset comes at a cost. Every year, millions of people suffer injuries, illnesses, or worse, simply because their workplace…
10 Ways a Smart Boiler System Can Improve a Manufacturing Plant
Simon Soloff
Boiler systems are a critical element of many manufacturing plants because they serve as a reliable source of heat and steam to power various processes. In today’s production environment, energy efficiency has become a crucial factor for manufacturing facilities aiming to reduce operational costs.…
Cloud Hesitation Is the New Manufacturing Bottleneck
Stephen Graham, Quality Digest
Uploading something “to the cloud” has become common enough that most people are acutely aware of the storage advantages of cloud services—whether in their personal or professional lives—as well as how they might benefit administrators in any business. What might surprise people is the additional…
What to Expect With Hexagon’s Acquisition of Geomagic
Quality Digest, David Mihal
What happens when a powerhouse company like Hexagon joins forces with an elite innovator like Geomagic Software? Well, here’s a hint: There’s magic right there in the name. Now that talk of acquisition has became reality, Quality Digest is here with more details on what to expect as the two…
Just for Fun
Harry Hertz
A little enjoyment is always important. I recently read a blog post titled 15 Facts That Will Make You Laugh. A few of those facts were:• There is a Welsh town with a 58-letter name:Llanfairpwllgwyngyllgogerychwyrndrobwllllantysiliogogogoch.• You used to be able to send children by mail in the U.S…
Three Things You Must Know About Selling to Younger Buyers
Troy Harrison
Salespeople are getting older. Buyers are getting younger. You have a disconnect. In raw terms, the average age of a professional business-to-business (B2B) salesperson in the United States is 47.1 years old. Fifteen years ago that number was 42. So, the sales profession is graying. Meanwhile, the…
Quantum Advances: NIST and Industry Drive Powerful Computing and Clocks
Dr. Scott Davis
Imagine what life would be like without GPS, something you use all the time without thinking about where it came from. NIST’s atomic clock research helped bring us GPS, which has had more than $1 trillion dollars in economic impact. This is just one of the many scientific breakthroughs to come out…

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