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(ISO: Geneva) -- Management system standard ISO 9001 has reached the final stage of the revision process. ISO member countries have two months to form a national position and vote on the latest draft of the standard before the Sept. 9, 2015, deadline.
An earlier vote on the draft international…
Watching the U.S. Women’s National Soccer Team take the World Cup on July 5, 2015, caused me to reminisce about my short-term coaching stint of a U12 soccer team.
Before becoming a coach, I hadn’t played soccer or even watched a game, but there weren’t enough coaches in our town league, so I…
A few days ago, as I waited for an item I purchased at the local Apple store to be brought to me from the back of the store, I had the opportunity to observe Apple’s frontline strategy. It involved another floor associate assisting a gentleman considering the purchase of an Apple watch.
Now, you…
What are the challenges of incorporating—and maintaining—process excellence in an organization’s culture?
The Process Excellence (PEX) Network, a division of the International Quality and Productivity Center, recently released its 12 Days of PEX-MAS with the top challenges and strategies to…
I recently watched a high school state track and field championship. At the beginning of the evening, the excitement among the athletes was palpable. Each athlete and team had such determination and grit—but, of course, not all of them were going to win their events or the meet.
At the end of the…
How well your brain works is affected by how you relate to other people. When doing the research for Cheetah’s “Happy Aging Project” program, we synthesized two important bodies of knowledge from leading research on brain health and performance.
In his book, Buddha’s Brain (New Harbinger…
(OSHA: Washington, D.C.) -- In November 2014, a worker was overcome at a DuPont chemical manufacturing facility when a supply line unexpectedly released more than 20,000 lb of methyl mercaptan, a deadly chemical. Three co-workers came to the worker’s aid in an attempted rescue, but all four were…
Competitive pressures affecting bottom-line profit margins have risen dramatically in today’s global economy. As a result, an increasing number of U.S. companies have turned to outsourcing of goods and services to reduce manufacturing and operational costs.
Although international supply chain…
If you’ve got six months—and nerves of steel—here’s some good news: You have a 61-percent chance of getting your medical device approved by the Food and Drug Administration (FDA). That’s one nugget of interesting data to be found in a recent Emergo Group report that analyzed some 15,000 device…
Big data seem to be all the rage in healthcare, but from the perspective of a frontline clinician, they miss the mark. The clinical enterprise is the realm of small data. That’s because small data are directly related to patient care.
Examples of small data include: • Missed clinic appointments…
Limiting work in process (WIP) isn’t easy. Our work is largely invisible, which means it’s hard to notice. It just walks right up, bold and unabashed. It doesn’t have to sneak; we’re simply blind to it. Then, one day, we notice it’s there.
During the last three weeks the Modus Cooperandi team…
(NIST: Gaithersburg, MD) -- JILA researchers have designed a microscope instrument so stable that it can accurately measure the 3D movement of individual molecules over many hours—hundreds of times longer than the current limit measured in seconds.
The technology was designed to track the…
Globally, companies are scrambling to reengineer their performance management processes. Unfortunately, many of these initiatives have the wrong priorities.
Too many leaders rely on convoluted human resources processes and rigid rating systems that are time-consuming and disengaging for managers…
Last month, the ESPN series Outside the Lines reported on baseball pitchers suffering serious injuries from being struck in the head by line drives, and the efforts that Major League Baseball (MLB) is making toward having protective gear developed for pitchers.
You can view the report here if you…
Everyone is gearing up for the challenge of updating their compliance to the requirements of the 2015 version of ISO 9001. Most quality professionals I speak with seem to have digested the new requirements as something very different than past versions. Personally, I don’t see it in quite the same…
This is a continuation of my last column, which I’ve written to honor my late dad who loved golf. As promised, let’s look at the Masters golf tournament final four-round scores for the 55 players who survived the cut. We’ll analyze and then give it a twist based on the ongoing enumerative vs.…
(Banner Engineering: Minneapolis, MN) -- Banner Engineering has expanded the capabilities of its Q4X series of laser distance sensors, allowing them to be used in several new applications. The series now includes an analog model to measure distance and a discrete model with expanded capability to…
To make 3D scanning useful, you really need to understand the types of data files that can be exported or saved from the process. This is particularly important if you’re considering the purchase of a 3D scanner, or are paying for 3D scanning services.
If you’re paying for a service, you might…
In the first part of this series, we looked at how two manufacturers used the Baldrige Criteria to survive the Great Recession and transform their companies. Here we learn more about how the Baldrige can help organizations achieve competitive advantage.
Baldrige Award recipient Lockheed Martin…
(Bruker: Santa Barbara, CA) -- Bruker has released its second-generation Inspire infrared (IR) nanocharacterization system, which features 10-nm spatial resolution infrared chemical mapping in an easy-to-use, laser-safe package. With IR EasyAlign, Inspire simplifies scattering scanning near-field…
During a recent interview with Clint Belinsky, vice president of global quality at Jabil, LNS Research discussed revolutionizing quality management and some of the keys to achieving excellence. Streamlined processes, systems, and technology are important, but without the right people and quality-…
When looking for the best quality management system (QMS) for your business, there are certain traits to take into consideration to ensure you get the most value out of the system in the long run. Here are six of them.
1. Flexibility to make the system your own
Flexibility is an important aspect…
When the recession hit during the early 2000s, Michael Garvey left his fast-paced life trading equities on the floor of the New York Stock Exchange to help save the “family farm,” a bronze foundry in Youngstown, Ohio.
Garvey said his parents and many other manufacturers got caught in the “perfect…
Calling it something of a “culture change” at the Center for Devices and Radiological Health (CDRH), Director Jeffrey Shuren said his team is working hard to find ways to speed approval of new medical devices by, in part, placing more stress on patient needs when looking at high-risk devices.
If…
What good is it? Often the mantra of the obsessively practical or the hopelessly cynical, a “what good is it?” response typically indicates disgust, disappointment, or disdain—maybe all three.
Obsessively practical leaders seem to become, well, obsessed, with efficiency. Every act, every task,…