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Quality is, for every organization and across all industries, a key competitive differentiator. This is especially true in the highly competitive automotive industry, where cost pressures have pushed automakers and their suppliers toward global sourcing and distributed supply-chain operations.…
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The CIO for a multiplant packaging company was in an uncomfortable spot. Bringing six newly acquired plants under the corporate umbrella was going smoothly, but he saw that at least in quality systems, there would have to be an unpopular change. The plants were using two…
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s the document and imaging industry evolves, imaging workflows become more sophisticated, and products increase in complexity. But with innovation, the industry has faced a new problem: customer confusion. Workflow management now involves both traditional end users in the office as well as IT…
Has your team’s performance fallen off lately? Was it once exciting to be part of the team, and lately you find you’re not having fun?
Perhaps your team has succumbed to team drift. In my Harvard Business Review article, “Diagnose and Cure Team Drift,” I explain how to revitalize a formerly high-…
The Federal Drug Administration’s (FDA) mission to protect consumers from unsafe food follows different paths. The seven rules that have been finalized since the fall in 2015 to implement the 2011 FDA Food Safety Modernization Act (FSMA) will require food producers, importers, and transporters to…
Masaaki Imai, author of Gemba Kaizen (McGraw-Hill Education, 1997), introduced the concept of the value-adding “bang,” the exact moment at which a process adds value for the customer. He meant the moment at which an official stamped a document, but the same concept applies when a stamping or…
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Every bicycle frameset used at the Tour de France (and any machine raced at any UCI-sanctioned bicycle event for that matter) is validated by the Union Cyclist Internationale (UCI). Enabling this intensive process is a bike measurement system based on a ROMER Absolute Arm from…
When visually evaluating color, everyone accepts or rejects color matches based on their color-perception skills. In manufacturing, this subjectivity can lead to confusion and frustration between customers, suppliers, vendors, production, and management.
This is why color-measurement devices are…
There was a time, not long ago, when employers could rely on new hires to possess rudimentary knowledge of basic assembly methods, schematic diagrams, and the proper use of hand tools. These skills were the result of individuals who grew up maintaining their cars. Yet that way of life is largely a…
Given all of the problems that exist in our American healthcare system, it’s encouraging that most healthcare organizations are endorsing or practicing some form of process improvement or operational excellence strategy. Under the banner of different labels and using different combinations of…
Having more independence requires taking on more responsibility: It’s a lesson teenagers hear again and again from their parents, and yet it rarely seems to result in teenagers actually bearing the burden of more responsibility. Fast forward to these imagined teenagers’ adult lives. As their…
Recently, there has been a shift in the way quality is led and implemented in organizations. The updated ISO 9001 standard urges leaders to incorporate quality in all levels of business, from stakeholders to upper management and throughout the entire organization. The new view is this: Quality is…
I carefully filled the cake cone from the frozen custard machine, pushing it up at just the right moment to create a perfect ball. Then as I shut off the machine, I pulled the cone away with a circular motion to give it the company’s signature curl on top. It was beautiful, and I was proud of the…
Right now, scientists all over the world are trying to understand how we get injured when our bodies are subjected to strong, dynamic loads—a hard body-check on the hockey rink, a tackle on the football field, a car crash, or even a bomb blast. Fortunately, I haven’t had any experience with bomb…
There is a concept in lean known as a “monument.” It refers to a large machine, piece of equipment, or something similar that can’t be changed right away, and so you have to plan your processes around it. This generally impedes the flow and frequently becomes a hindrance to lean initiatives. A…
Today I want to concentrate on the foundation of what is most commonly taught as design of experiments (DOE)—factorial designs.
Elsewhere I’ve mentioned three of C.M. Hendrix’s “ways to mess up an experiment.” After 35 years of teaching DOE, I’ve concluded that he pretty much captures the…
When I first entered the safety profession, older, more experienced professionals recommended that I consider OSHA as a potential employer. The innuendo I sensed in this advice was that if I worked for the Occupational Safety and Health Administration (OSHA), got to know influential people, and…
Recently there have been several successful public launches of reusable space vehicles by SpaceX and Blue Origin. This prompted me to ask: What is the future of space activity and travel, and what opportunity, if any, does this potentially have for manufacturing in the United States?
Current…
(Penguin Random House: New York) -- What’s the worst thing you can hear when you have a good idea at work? “That’s Not How We Do It Here!” (Portfolio, 2016).
In their iconic bestseller Our Iceberg Is Melting (St. Martin's Press, 2006) John Kotter and Holger Rathgeber used a simple fable about…
(U.S. Department of Commerce: Washington, DC) -- The U.S. Commerce Department’s National Institute of Standards and Technology (NIST) recently announced that 19 small businesses will receive nearly $3.3 million in grants to spur U.S. innovation and competitiveness through federally funded research…
I research additive manufacturing, which some people call solid free-form fabrication, but most people know as 3D printing. Additive manufacturing covers a wide range of processes that we can use to build parts and whole structures by strategically adding material only where we need it.
Building…
Poking fun at corporate jargon is a current trend. Newspapers and online publications get a kick out of compiling extensive lists of the most egregious examples, and the overarching narrative is that we should puncture the pomposity that this “management speak” is deemed to represent.
To its…
Day in, day out, business leaders are reminded that digital disruption is coming for their customers, for their talent, and for their bottom lines. CEOs of traditional companies consistently rate digital upstarts disrupting their business models as their No. 1 concern.
And it’s no wonder. We’re…
(Morehouse: York, PA) -- Morehouse Instrument Co. introduces the quick change tension member calibration system.
This system allows laboratories to calibrate load cells so the force application is not distorted. The spherical used in the tension members minimize eccentric forces by improving…
The global food industry has never faced more challenges. From tainted dairy products to contaminated beef, high-profile cases crop up regularly to dent consumer confidence, while leading companies work hard to reclaim lost faith. So how trustworthy is your food?
Food safety is something we tend…
