All Features
Ryan E. Day
Sponsored Content
As global competition stiffens, manufacturing sectors of all stripes are embracing emerging technologies in order to meet customer demands. In the realm of metal casting, Pennsylvania-based Effort Foundry is leading the charge by investing in new technology as part of a…
Dawn Bailey
Dorothy: Now which way do we go? Scarecrow: Pardon me, this way is a very nice way. Dorothy: Who said that? Toto barks at the scarecrow. Dorothy: Don’t be silly, Toto. Scarecrows don’t talk. Scarecrow: [points other way] It’s pleasant down that way, too. Dorothy: That’s funny. Wasn’t he pointing…
William A. Levinson
ISO 9001:2015 has created a new focus on risk with regard to context of the organization and the needs and expectations of interested parties.
The Army Techniques Publication ATP 5-19 Risk Management, by the United States Government, U.S. Army (CreateSpace Independent Publishing Platform, 2014)…
The Un-Comfort Zone With Robert Wilson
A few months ago I attended a business networking event where everyone had a chance to talk about their business. I noted three people I wanted to talk with further. After the meeting, I made it my mission to connect with each of them. I saw one heading for the door, so I caught up with her before…
Annette Franz
The perils of focusing on customer acquisition and sales over customer experience and retention can be summed up nicely with this: “As fast as you’re bringing customers in the front door, they’re running out the back door.” Some refer to it as the leaky bucket syndrome.
If only companies knew…
Bob Emiliani
Nearly 30 years after the start of the lean movement, there is widespread agreement that things have not gone according to plan. Of course, there have been some notable successes (particularly from those who worked with Shingijutsu), yet they are far fewer in number than anyone expected, given the…
Mike Micklewright
In October 2014, 17-year-old Laquan McDonald was shot 16 times by a Chicago police officer. In November 2015, footage of the shooting was released and has been viewed all over the world. The footage shows an aggressive attack by a police officer, a supposed person of service to the community, as…
Kevin Meyer
My lean journey of more than 20 years has changed my life in many ways, perhaps none as pervasively as recognition of and disdain for waste.
Along with respect for people, waste awareness has changed my career, leadership style, and personal life. Observing waste has led to a life of increasing…
Niranjan Deodhar
In the first article of this series, we explored what a process improvement (PI) function would look like if it could apply the principles of reducing waste and variation to its own processes. Here, we build on that analysis to identify the work practices that can drive better, faster, and cheaper…
Davis Balestracci
Marketers are relentless in their efforts to seduce you with fancy tools, acronyms, Japanese terminology—and promises—about their versions of formal improvement structures such as Six Sigma, lean, lean Six Sigma, or the Toyota Production System, each with its own unique toolbox.
In my last column…
Dan Nelson
Have you ever noticed someone struggling with a problem because he didn’t know the “trick” to solving it? Have you ever wrestled with a problem, only to discover that it actually wasn’t a problem; you were simply approaching it improperly? In these cases, the way forward is usually apparent after…
Greg Anderson
A s the market gradually moves toward value-based reimbursement, hospital payments to physicians have also been in transition from purely productivity-based pay to incentives based in part on quality, patient experience, and efficiency of care. This shift has taken place in employment,…
Chris Howells
Reputation is fast becoming one of the most important risks to manage. Build quantifiable arguments to get boards on board.
Corporate reputation, the close cousin of a firm’s brand, is one of the most intangible assets a company has. If a brand is the inside-out perception of a firm, reputation…
Jeffrey Phillips
Not long ago a new client asked our team to lead an innovation project to create a product. As always with a new client, we did a quick survey. It’s important to understand what the client knows and has attempted in the name of innovation.
In this case the client had adopted another consulting…
Dan Jacob
It’s shaping up to be an interesting year. The U.S. presidential campaign looks to be outrageous and entertaining, stocks started the year with a nasty hangover, and ranchers turned militant in Oregon. Although the outlook for quality management isn’t quite as exciting, there are a number of…
Bob Emiliani
Every day, thousands of people confuse lean management with “Taylorism,” properly known as scientific management. The negative association brings out the lean bigwigs and others who work hard to create a great separation between lean and Frederick Winslow Taylor. This is an ill-informed and…
John Bell
How often have you heard people say, “Our strategy is to become the biggest and the best?” This isn’t strategy. Strategy is not the what. Strategy is the how: How will you become the biggest and the best?
Of course, within that definition, there are good strategies and bad ones. Good strategies…
Taran March @ Quality Digest
For those awake enough to respond, please supply the Jeopardy question to this answer: “A computer system that won a million dollars in 2011 with access to 200 million pages of content, including the full text of Wikipedia.”
If you thought, “What is Watson?” you’d be correct as far as the…
Jon Speer
During the past several years, the FDA has been more aggressive and active in performing medical device company inspections. This has led to a far greater number of companies receiving Form 483 warning letters and citations. FDA Form 483s are a good way for your medical device company to flush $…
Chad Kymal
ISO 9001:2015, ISO 14001:2015, and ISO 45001:2015 establish clear expectations for top management. Not only are executives accountable for the effectiveness of these respective systems, they also have specific tasks ranging from establishing objectives to supporting relevant managers in their…
Gilles Hilary
In March 2014, Malaysian Airlines flight 370 disappeared on its way to Beijing. To this day, the fate of the plane has not been established. The tragedy of the aircraft’s disappearance was exacerbated by the images of distressed relatives herded into hotels in Kuala Lumpur and Beijing and being…
Kevin Cundiff
Ask how you can help, always keep a smile, respond to requests promptly... the list goes on. You’ve probably been exposed to an abundance of tips and tricks about how to become more customer-friendly.
That kind of advice can definitely be valuable, but what you likely don’t hear—unless you’re a…
Arun Hariharan
Technology is a useful tool in quality. That said, there are limits to what technology can do. Here’s my summary of its advantages and disadvantages for quality professionals.
1. Data and measurements. Technology can help you automate measurements and analysis of data (Minitab statistical software…
These days, even a cursory scan of the headlines brings fresh reminders of risk, from the ramifications of climate change to shocking terror events such as the recent attacks on Paris by the Islamic State. Now more than ever, companies need risk managers.
Paradoxically, however, the new ubiquity…
Nathan Furr
Hackers and hipsters may be behind the innovative success of today’s startups, but established companies require different skill sets.
It’s becoming obvious to the startup world that entrepreneurial teams based on the corporation’s typical structure work poorly. The idea that a team should be…
