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Why Employee Freebies Are Bad for Quality

Your employees need to experience exactly what your customers experience

Employees should experience their company the same way customers do
Credit: KOMU News

Arun Hariharan
Wed, 03/15/2017 - 11:59
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A mobile services company provides free mobile services to its employees. The employees never receive a bill for voice or data services. If an employee faces a problem, he just talks to a colleague in the relevant department (or somebody who knows somebody) and gets the problem fixed.

A chain of luxury hotels offers its employees a free stay at its properties in various cities. Employees receive special attention when they are guests at their company’s hotels. The more senior the employee, the more special the service is.

A television manufacturing company provides free televisions to its employees. If an employee complains about a quality problem with her TV, it gets attended to promptly, or the TV is just replaced.

A large chain of hospitals offers free medical treatment to its employees. When an employee is admitted as a patient, he receives attention and treatment that is usually superior to what “ordinary” patients get.

An airline provides free tickets to its employees. When an employee is a passenger (often in first or business class), she receives the sort of service that other passengers can only dream about.

 …

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