All Features
Jeffrey Phillips
Not long ago a new client asked our team to lead an innovation project to create a product. As always with a new client, we did a quick survey. It’s important to understand what the client knows and has attempted in the name of innovation.
In this case the client had adopted another consulting…
Dan Jacob
It’s shaping up to be an interesting year. The U.S. presidential campaign looks to be outrageous and entertaining, stocks started the year with a nasty hangover, and ranchers turned militant in Oregon. Although the outlook for quality management isn’t quite as exciting, there are a number of…
Bob Emiliani
Every day, thousands of people confuse lean management with “Taylorism,” properly known as scientific management. The negative association brings out the lean bigwigs and others who work hard to create a great separation between lean and Frederick Winslow Taylor. This is an ill-informed and…
John Bell
How often have you heard people say, “Our strategy is to become the biggest and the best?” This isn’t strategy. Strategy is not the what. Strategy is the how: How will you become the biggest and the best?
Of course, within that definition, there are good strategies and bad ones. Good strategies…
Taran March @ Quality Digest
For those awake enough to respond, please supply the Jeopardy question to this answer: “A computer system that won a million dollars in 2011 with access to 200 million pages of content, including the full text of Wikipedia.”
If you thought, “What is Watson?” you’d be correct as far as the…
Jon Speer
During the past several years, the FDA has been more aggressive and active in performing medical device company inspections. This has led to a far greater number of companies receiving Form 483 warning letters and citations. FDA Form 483s are a good way for your medical device company to flush $…
Chad Kymal
ISO 9001:2015, ISO 14001:2015, and ISO 45001:2015 establish clear expectations for top management. Not only are executives accountable for the effectiveness of these respective systems, they also have specific tasks ranging from establishing objectives to supporting relevant managers in their…
Gilles Hilary
In March 2014, Malaysian Airlines flight 370 disappeared on its way to Beijing. To this day, the fate of the plane has not been established. The tragedy of the aircraft’s disappearance was exacerbated by the images of distressed relatives herded into hotels in Kuala Lumpur and Beijing and being…
Kevin Cundiff
Ask how you can help, always keep a smile, respond to requests promptly... the list goes on. You’ve probably been exposed to an abundance of tips and tricks about how to become more customer-friendly.
That kind of advice can definitely be valuable, but what you likely don’t hear—unless you’re a…
Arun Hariharan
Technology is a useful tool in quality. That said, there are limits to what technology can do. Here’s my summary of its advantages and disadvantages for quality professionals.
1. Data and measurements. Technology can help you automate measurements and analysis of data (Minitab statistical software…
These days, even a cursory scan of the headlines brings fresh reminders of risk, from the ramifications of climate change to shocking terror events such as the recent attacks on Paris by the Islamic State. Now more than ever, companies need risk managers.
Paradoxically, however, the new ubiquity…
Nathan Furr
Hackers and hipsters may be behind the innovative success of today’s startups, but established companies require different skill sets.
It’s becoming obvious to the startup world that entrepreneurial teams based on the corporation’s typical structure work poorly. The idea that a team should be…
Jesse Lyn Stoner
When applied to people’s intelligence, the theory behind the bell curve says that most people will be average, with a small percent being top performers and a small percent being losers. But when it comes to performance, the truth is the bell curve only exists if you believe it does.
Robert…
Michael Webb
This month Quality Digest Daily welcomes Michael Webb, a noted author and consultant who writes about how the quality and productivity sciences improve sales and marketing departments.
How well does your company benefit from quality improvement and productivity? For instance, how well do you…
Joe Humm
While contemplating the teachings of Edwards Deming, who is widely known for being vocal on the topics of quality and statistical analysis, I thought I’d delve into a few areas where he was a little less known, but just as passionate and to a certain extent influential: leadership and innovation…
Mary Ann Pacelli
In part one of this series, we discussed the importance of providing formal skills training and having open communication. Without further ado, here are two more workforce tips, one about cross-training, and the other about employee engagement.
Implement cross-training initiatives
Cross-training…
Davis Balestracci
As I was preparing this column, one of my resources referred to chapter 48 of the 2,500-year-old Tao te Ching (quoted below), which, as some of you know, is one of my favorite sources of wisdom. It really tied today’s message together, and I hope you can apply its wisdom to your improvement…
Lolly Daskal
T
he negotiation phase of my client’s merger with a larger organization was drawing to a close. This consolidation was going to be big news, and everyone was looking forward to getting it done. I sat with my client through a long week of agreeing to terms, and then it happened: The other CEO’s…
Katherine Watts
It amazes me how seemingly disparate ideas, when considered together, can create new ways of seeing the world. Bear with me for a minute, and I’ll share an insight I’ve received lately based on two seemingly unrelated ideas.
Here’s the first idea: New York Times bestselling author Bruce Feiler…
Niranjan Deodhar
As process improvement practitioners, we get hired to drive waste and variation out of our clients’ businesses. But what if we hired ourselves, provided frank advice, and then listened to it to drive waste out of our own business or process?
Could we then drive down the cost of organizational …
Michelle LaBrosse
For many people, January is the time of the year to set and pursue new goals. As the years go on, this yearly goal-setting becomes routine. Even though you have new goals you’re passionate about pursuing each year, your faith in your ability to accomplish them or your awareness about why you’re…
Quy Huy
I
t’s no longer a secret that most companies struggle with strategy execution. McKinsey research tells us, for example, that 70 percent of change efforts fall short of desired results. The financial losses implied by statistics like these are massive, and corporate leaders have taken notice.…
Jason Furness
We all have problems in life, in business, everywhere. Many of us have “solving problems” as the key component of our daily roles. Management and any form of supervision only exist in order to help solve problems. If problems disappeared, a great many of the structures within our businesses and…
Bruce Hamilton
This is an article inspired by the glut of recent football weekends. Lou Holtz, the legendary college and pro football coach, offers the following advice to coaches everywhere: “I never learn anything talking. I only learn things when I ask questions.”
Top managers often lament their employees’…
Annette Franz
When people at your company think about “customer loyalty,” are they thinking about your customers’ likelihood to recommend, likelihood to repurchase, or likelihood to purchase additional products? How does your company define customer loyalty?
Recently I experienced a situation that caused me to…
