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Why Workers Should Evaluate Their Managers

Implementing bottom-up feedback can improve management and productivity

Getty Images via Knowledge at Wharton

Seb Murray
Tue, 04/15/2025 - 00:02
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What happens when workers get a say in evaluating their managers? At one Chinese carmaker, the results speak for themselves: happier teams, better leadership, and a noticeable boost in productivity—without a single downside. Those are key findings of a recent study by Wharton associate professor of business economics and public policy Shing-Yi Wang, and Jing Cai from the University of Maryland.

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Their research, published in The Quarterly Journal of Economics, shows that worker feedback didn’t just lift morale—it cut turnover by half and made teams run more effectively, a big result in an industry like manufacturing, where high turnover is a persistent challenge for companies.

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