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Fort Wayne’s Six Sigma Success
Quality Digest
The city of Fort Wayne, Indiana, used to be typical of a lot of Rust Belt cities: too many boarded-up buildings, insufficient infrastructure, a 37-percent population drop over 50 years, and a flagging downtown area that was in desperate need of revitalization. That all changed in 2000,…
First Certified Online Marketplace
Quality Digest
(Tejari, United Arab Emirates) -- Tejari, the Middle East’s premier online business-to-business service, has become the world’s first e-marketplace to be certified to ISO 9001. The company was audited by Lloyds Register Quality Assurance Ltd., to assess Tejari’s adherence to a…
American Airlines’ Fiasco
William A. Levinson
On December 29, 2006, passengers of American Airlines’ Flight 1348 were confined in a parked aircraft for eight hours. By this time, “The toilets on the American Airlines jet were overflowing. There was no water to be found and no food except for a box of pretzel bags.” This fiasco was…
Managing Technical Documents
Thomas R. Cutler
More than 13 hours per week creating documents and nearly seven hours per week organizing documents are common among small and midsize engineer-to-order (ETO) manufacturers; four hours per week are spent managing document routing and another 10 hours per week searching for information. All this…
American Airlines’ Fiasco
On December 29, 2006, passengers of American Airlines’ Flight 1348 were confined in a parked aircraft for eight hours. By this time, “The toilets on the American Airlines jet were overflowing. There was no water to be found and no food except for a box of pretzel bags.” This fiasco was…
Managing Technical Documents
Thomas R. Cutler
More than 13 hours per week creating documents and nearly seven hours per week organizing documents are common among small and midsize engineer-to-order (ETO) manufacturers; four hours per week are spent managing document routing and another 10 hours per week searching for information. All this…
ANSI Leadership Conference in May
Quality Digest
(American National Standards Institute, Washington, D.C.) -- The American National Standards Institute is inviting leaders of the U.S. standardization community to participate in the third Conference on U.S. Leadership in the International Organization for Standardization and the International…
U.S. Commerce Secretary to Host June Forum
Quality Digest
(ANSI, New York) -- On June 11–12, U.S. Secretary of Commerce, Carlos M. Gutierrez will host the inaugural Americas Competitiveness Forum in Atlanta. The forum will provide a venue for government ministers from the Western Hemisphere to come together with leaders from the private sector…
NIST Report on U.S. Innovation Tags Measurement Challenges
NIST
  (National Institute of Standards and Technology, Washington, D.C.) -- A new report from the National Institute of Standards and Technology (NIST), An Assessment of the United States Measurement System: Addressing Measurement Barriers to Accelerate Innovation, details results of the agency’s first…
CMSC Calls for Papers
Quality Digest
(Reno, Nevada) -- Think you have an interesting metrology project or issue that would make a good presentation? Write it up and get it to the Coordinate Metrology Systems Conference organizations, who are accepting presentation proposals for the CMSC’s annual conference until April 10. The CMSC…
International Metrology Congress Announced
Quality Digest
(College Français de Metrologie, Lille, France) -- The 13th annual International Metrology Congress will be held June 18–29 in Lille, France. The event is organized by the College Français de Metrologie with several international organizations from Europe and North America. It is a meeting…
Micron Technology Joins International SEMATECH Manufacturing Initiative
Quality Digest
(Austin, Texas) -- One of the world’s leading providers of advanced memory and image sensor solutions, Micron Technology Inc., has joined the International SEMATECH Manufacturing Initiative, bringing its overall membership to 14 companies. Micron will participate in ISMI programs that…
2007 Pipetting Olympics
Quality Digest
(ARTEL, Maine) -- ARTEL’s 2007 Pipetting Olympics will happen during National Medical Laboratory Professionals Week, April 22–28, 2007. In the health care industry, pipetting affects test results and patient diagnoses. The mission of the Pipetting Olympics is to improve pipetting technique…
Measurement and Inspection
Fred Mason
Last month, I talked about vision vs. video and brought up the possibility of confusion between inspection and measurement. Some think that inspection is qualitative and measurement is quantitative. I can’t say I’ll put the matter to rest, but I’ll present a few different…
ISO/IEC RFID Standards Collection on CD-ROM
Quality Digest
(International Organization for Standardization, Geneva) -- ISO has just launched a CD-ROM containing a collection of 24 ISO/IEC standards and one amendment on radio frequency identification (RFID). A wireless technology enabling communication between interrogating devices and embedded…
A Conversation
In a previous column, we discussed the importance of the IECQ quality assessment systems for electronic components, a certification scheme of the International Electrotechnical Commission. The IECQ mission is to provide a business-to-business quality certification scheme that serves industry by…
An Interplanetary Internet: Going Where No Standards Have Gone Before
Quality Digest
(American National Standards Institute, Washington, D.C.) -- A project underway at the National Aeronautics and Space Administration’s (NASA) Jet Propulsion Laboratory is truly out of this world. Teams from NASA and the Defense Advanced Research Projects Agency—the research arm of the U.S.…
Collecting Useful Data
Denise Robitaille
How do we conclude that a nagging, recurring blip has become serious enough to justify taking action? How do we assess the significance of anomalies—isolated occurrences and scattered, seemingly unrelated events? Can we objectively distinguish those factors that suggest an escalating…
Thorny RoHS
Quality Digest
Think Europe’s Restriction of Hazardous Substances (RoHS) was tough? Meet China RoHS. Phase One of China RoHS takes effect March 1, and while it has an intent similar to the European Union’s (EU) RoHS, the approach is different. Like RoHS in Europe, China RoHS (officially known as Management…
ISO/TS 22003 Aims to Build Confidence in Certification of Food Safety Management Systems
Quality Digest
(International Organization for Standardization-Geneva) -- A newly published document in the ISO 22000 series gives the requirements for the bodies that carry out auditing and certification of food safety management systems (FSMS). ISO technical specification ISO/TS 22003:2007 provides…
Voting System Testers Accredited
Quality Digest
The U.S. Election Assistance Commission recently accredited SysTest Labs and iBeta Software Quality Assurance to certify and test voting systems software and equipment against the Voluntary Voting System Guidelines. The VVSG are federal standards developed in 2002 by the Technical Guidelines…
Spector Named Conference Board CEO
Quality Digest
Jonathan Spector will become the 10th president and CEO of The Conference Board, a research and business membership organization, on April 16. “Jon Spector has excellent credentials to lead The Conference Board forward,” says Douglas R. Conant, a trustee of The Conference Board, CEO of…
Human Capital Management Conference in May
Quality Digest
Executives from leading companies will share tactics and strategies for managing and retaining key talent, knowledge and intellectual capital with Global Benchmarking Council members at the conference on Human Capital Management: Facing the Challenges of the 21st Century Workforce, May 30–…
A Quality Lesson from Hopeulikit
Craig Cochran
Last year I had the good fortune of doing some consulting with B&C Specialty Products in Hopeulikit, Georgia. B&C does light manufacturing, primarily plastic molding and assembly, and they also distribute imported products produced by companies in the Far East. They have about…
Hoteliers Get Automated Quality Inspections
Quality Digest
Mtech’s new Internet-based Quality Inspection Console uses hand-held devices to interface with a hotel’s property management system and automate its quality inspection processes. “Quality inspections, when hotel housekeeping departments inspect the work that room attendants do, have the…

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