Product News: Geomagic Launches Online Support Center

Support center offers extensive, searchable knowledge database, downloads, trackable support ticket requests, and more.

Published: Wednesday, June 24, 2009 - 11:03

(Geomagic: Research Triangle Park, NC) --Geomagic, the world leader in digital shape sampling and processing (DSSP) software, has launched a new online support center to more efficiently serve, support, and engage with customers and partners on a 24/7 basis.

“Geomagic’s support has always been a great asset—it’s like having a team of researchers helping to solve problems and create individualized solutions,” says Jason Luke, an industrial designer with Carlson & Co., a Los Angeles-based engineering and fabrication company. “The online support center extends the Geomagic knowledge base on the web, providing a wealth of resources that are easy to access and use anytime, anywhere.”

Features of the new Geomagic support center include:

A fully-searchable knowledge base with nearly 500 support references created by professionals who have resolved issues for Geomagic customers. The knowledge base is constantly updated, expanded, and refined to ensure customers have the latest information.
User guides, tutorials, and videos that lead users through the workflows of products such as "Geomagic Studio 3D" modeling software and "Geomagic Qualify 3D" inspection software.
Downloads of products, plug-ins, file converters, drivers, and other resources.
A troubleshooter that guides customers through a step-by-step process to find answers to critical questions.
The ability to submit a support ticket and track its status, provide feedback, and contact nearby Geomagic service representatives.

“Support is a major component in our commitment to provide the best possible customer experience,” says Steven Perkins, Geomagic technical support manager. “The Geomagic online support center delivers on our company tagline, ‘the magic of making it simple.’”

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About The Author

Geomagic

Different from CAD, Geomagic offers specific products to create 3D content from imaging the real world and real people, verify dimensional quality by comparing a master design to as-built products, and simulate touch sensations in digital environments. Geomagic products are used to create new products, new processes, and archive the world around us, serving the aerospace, automotive, toys, molds, medical device, surgical simulation, consumer products, arts, heritage, research and education industries. Based in North Carolina, Geomagic has a Boston office and subsidiaries in Europe and Asia and partner channels worldwide.

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