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Questions for the Next Design Revolution
Scott Berkun
The first industrial revolution may have been the most dramatic we will ever have. This is an unpopular notion because we suffer from what Tom Standage called “chronocentrism,” which is the belief that the present is the most amazing time ever in history, and our inventions will transform the…
Operating in Prolonged Periods of Slow Growth
Bill Remy
A recent article in The Wall Street Journal reported that quarterly profits and revenue at big U.S. companies are poised to decline for the first time since the 2008 recession, as some industrial firms warn of a pullback in spending. The authors point out that industrial companies are being…
Start Your ISO 14001:2015 Transition Now
Jeffrey Eves
Sponsored Content In 1996, the International Organization for Standardization (ISO) first released the ISO 14000 family of standards, which provided tools for organizations wanting to manage their environmental responsibilities. In the years since, ISO 14001—“Environmental management systems—…
How Steep Is Your Learning Curve?
Leo Sadovy
Having a mentor is the No. 1 factor in increasing the steepness of your personal learning curve. So says my oldest, Garik, a Park Scholar at North Carolina State University (class of 2012), during a discussion he recently had with the incoming Park Scholar class of 2019. To accept the value of…
Exemplar Global Acquires The Auditor Online
(Exemplar Global: Sydney, Australia) -- Exemplar Global Inc., a global provider of professional credentialing and training certification, has acquired The Auditor Online from Paton Professional, a publisher of quality, standards, and regulatory compliance books, training, and other media. The…
Is Quality Only for Operations?
Arun Hariharan
During my years of experience helping companies with quality, I’ve observed that in some, any conversation and initiatives related to quality seem to revolve around operations. In manufacturing companies, this tends to be the actual production plant or factory; in service companies, it’s their…
Workforce Tips for Manufacturers, Part 1
Mary Ann Pacelli
As a manufacturer, you don’t want workers; you want company ambassadors. Workers are individuals who show up and get their tasks done. Company ambassadors are a team of employees who are enthusiastic about their careers, and they are inspired and empowered to proactively help your business grow.…
Refuting the Logic of Separation
Giles Hutchins
Much of today’s organizational management mindset—whether corporate, nonprofit, government institution, or startup—is rooted in a flawed logic about how the world works. “We have been, and still are, in the grips of a flawed view of reality—a flawed paradigm, a flawed worldview—and it…
Management Responsibility for GMP Oversight and Control
The QA Pharm
Historically, the Food and Drug Administration (FDA) has cited the Supreme Court decisions of United States v. Dotterweich (1943) and United States v. Park (1975) as Federal Food, Drug, and Cosmetic Act (FDCA) legal cases that establish that the manager of a corporation can be prosecuted under the…
Engineering a Sustainable Future, Part 1
Ryan E. Day
The words “plastic,” “polymers,” and “environmental responsibility” rarely bump consonants in the same sentence, but public sentiment and keen competition can nudge a company into exploring all kinds of plastic substitutes. Of course, a $160 price tag on a barrel of oil is also rather compelling.…
If Japan Can... Why Can’t We?
The W. Edwards Deming Institute
(The W. Edwards Deming Institute: Ketchum, ID) -- On June 24, 1980, Americans widely viewed a NBC documentary called “If Japan Can… Why Can’t We.” The program, part of NBC’s white paper series, prominently featured W. Edwards Deming. Produced by Clare Crawford-Mason and narrated by Lloyd Dobyns,…
The Attitudes of an Effective Delegator
Jack Dunigan
Delegation. If you’ve been in leadership for very long, you’ve undoubtedly had a class or two on the subject, read a couple of books about it, and encountered effective delegators as well as ineffective ones. I have as well. Your experience might be different, but most of the classes and books I…
Leadership Comes in All Shapes and Sizes
John Bell
Leadership doesn’t begin when you step up on the first rung of the management ladder. One direct report doesn’t make you a leader; nor does 10. Yet, the moment you have direct reports, you are expected to lead. When you fail to demonstrate traits critical to successful leadership, the expectations…
Does Your Organization Have What It Takes to Succeed?
BSI
(BSI: London) -- A new report released Nov. 30, 2015, by The Economist Intelligence Unit (EIU) on behalf of BSI identifies a worrying gap in the capability of firms to maintain long-term growth. The global study of 411 business leaders drawn from Europe, North America, and the Asia-Pacific region…
The Medical Device Single Audit Program: A Progress Report
TÜV SÜD America
As we near the end of 2015, the pilot phase of the International Medical Device Regulators Forum’s (IMDRF) Medical Device Single Audit Program (MDSAP) is approaching its third and final year. In this article, we’ll provide a review of the pilot study’s progress since its inception two years ago,…
Improving Online Data Security
Ken Miller
Your employees are your greatest asset—and your greatest cybersecurity risk. That statement may sound harsh, but hackers often prey on unwary employees because employees can provide easy access to otherwise secure systems. Remember the Anthem breach earlier this year? Hackers gained access to…
When Inspections and Regulations Leave Quality Lacking, Try This
Howard Sklamberg, Jeffrey Shuren, Melinda Plaisier
Across the Food and Drug Administration (FDA), we are devoting tremendous effort, in collaboration with a variety of stakeholders, toward activities that drive—and increase–product and manufacturing quality. We believe quality can be quantified through close attention to data and consistent review…
Are You Wearing ISO 9001’s Risk-Based Thinking Cap?
Mika Javanainen
With more than one million certifications issued, ISO 9001 is the world’s most widely adopted framework for quality management systems, helping companies achieve conformity of products and services to meet customer expectations and regulatory compliance. The ISO 9001 standard has become synonymous…
Opening Soon: World-Class Facility for Infrared Calibrations
NIST
The National Institute of Standards and Technology (NIST) is about to open the world’s most accurate facility for calibrating infrared (IR) detectors. What makes this possible is an extremely precise reference scale based on NIST’s newly developed standard detectors with sensitivities two orders…
FDA Requests Feedback on Food Labeling Terminology
American National Standards Institute ANSI
(ANSI) -- The Food and Drug Administration (FDA) is requesting feedback on the use of the term “natural” in food labeling. The action is a response to consumers who have requested that the administration explore the use of this term on food labels, considering the changing landscape of food…
Three Metrics to Measure On-Site Training Effectiveness
Michelle LaBrosse
Project managers, and especially certified project managers, know firsthand the value of quality training for their own professional development and effectiveness. Being a project management professional (PMP), after all, requires project managers to pursue ongoing education to maintain their…
The Secret Foundation of Statistical Inference
Donald J. Wheeler
When industrial classes in statistical techniques began to be taught by those without degrees in statistics it was inevitable that misunderstandings would abound and mythologies would proliferate. One of the things lost along the way was the secret foundation of statistical inference. This article…
Fundamental Constants: The Latest—and the Last?
NIST
In a world of incessant change, some things have to stay the same. One is the set of values for the fundamental physical constants—such as the speed of light or the charge of the electron—that underlie precision measurements in industry, science, and medicine worldwide. Yet even the constants…
More Data Don’t Always Mean Better Insights
Gallup
As technology advances, it’s tempting for companies to believe that gathering more data and crunching more numbers will consistently lead to better customer insights. But Gallup finds that’s not always the case, particularly in the business-to-business (B2B) arena. Here’s why: For B2B companies,…
Developing Cross-Functional Accountability
Mark Rosenthal
It's a typical staff meeting. The function heads sit around the table with the boss. One of them describes a hiccup or problem he's encountering that's outside of his control because it originates in another department. An action item is assigned, and we move on to the next topic. Good to go,…

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