ACSI: Retailers Improve Customer Satisfaction Amid Store Closings
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Trader Joe’s tops ACSI's customer satisfaction survey in the supermarket category
Credit: June Marie
Vital Deming Lessons <em>Still</em> Not Learned
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Using charts like these risks treating common cause as special cause.
What the Trump Administration Misses About Regulations
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There is no reason to think about regulations as a zero-sum game.
How to Create a Culture of Quality for Desired Outcomes
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A single, central place where all your conversations happen
Winners Selected for the 2017 InVenture Prize
The teams competing for the 2017 InVenture Prize @ Georgia Tech have invented devices that aim to make our lives safer or more efficient.
Using 3D Scanning Technology for Design and Quality Assurance
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3D scanning is perfect for rapid prototyping, reverse engineering, and 3D modeling
Sponsored Content
What Are You Missing?
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Do our rigid social, political, or religious beliefs prevent us from seeing alternatives that are obvious to others?
Fresh from making mud pies, Paul and I were coated in dirt from our elbows to our fingertips. We walked into the kitchen to clean up for lunch, where we found Rafe leaning against the wall, shaking, and crying uncontrollably.
Quality Digest Live -- March 17, 2017
Story links for March 17, 2017
Book Review: Kaleidoscope
Plus: An inteview with author Chip Bell