If your company ships anything on a regular basis, you should know about freight invoice auditing. This is the method that shippers have used for 60 years to cut the costs charged by carriers and to make deliveries more efficiently to their end users.

In manufacturing facilities many employees view the quality personnel as cops. “Their whole job is to come out and beat us up when processes don’t produce quality products,” they complain. “We can’t help it. Why are they always on our backs?”

Over the years, I’ve beaten myself up over business breakdowns, lost relationships, and countless other failures. I would only look at what I’d done wrong and where I was at fault. And, of course, this would only make me feel worse.

We establish reliability goals and measure reliability performance. Goals and measures can be related; however, they’re not the same, and neither do they serve the same purpose.