It’s Been a Rough Transition to IATF 16949
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Credit: Fiat Chrysler Automobiles
Credit: Fiat Chrysler Automobiles
While we may happily trust the technology of driverless cars,
it’s important to remember that control charts are never driverless.
Credit: SparkFun Electronics
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Many of you work in organizations that keep track of customer complaints. Have you ever thought of how they are recorded and tallied? What could possibly be wrong with this process: The customer brings a concern to your attention. Record it.
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