There are a lot of good quality tools and improvement processes out there for when you are not engaged and productivity wanes. But until you find the root cause of your behavior, any improvement won’t be sustained.

“You should prioritize agility, but find ways to take risks without sacrificing sound execution that can jeopardize both customer satisfaction and, more importantly, safety.”

—PWC “2016 Auto Industry Trends”

We had not discussed politics since the election, treading warily with each other, neither of us wanting to trigger an unpleasant scene. But tension was just under the surface and seeping out in other forms.

(American Quality Institute: San Jose, CA) -- Former astronaut and moonwalker Buzz Aldrin will be the keynote speaker at this year’s Lean & Six Sigma World Conference in Nashville, TN, on March 29–30, 2017, at the Gaylord Opryland