Safe products are good for the consumer, good for the manufacturer.
Credit: Jim Makos
Two words no manufacturing organization wants to hear: product recalls. By their very nature, product recalls are unpredictable events.
There are a lot of obstacles between you and customer loyalty
Credit: Ron Ploof
The many “truisms” of customer loyalty lore are mostly a set of mythologies to deceive the gullible and exploit the innocent. Let us explore these mythologies and then talk about best practices for customer satisfaction and customer loyalty research.
Once machines are cogs in their own wheels, who will be paid to do what?
Credit: Scott Maxwell
We were back to a full complement of hosts on this week’s episode of QDL, as I returned from vacation to an action-package show with lots of interesting content.
Politics and industry can work together... if they want.
A lot of statistics, too little understanding
Image: U.S. Department of Agriculture
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