In our latest episode of QDL from this past Fri., April 21, 2017, we examined the importance of the various steps in the plan-do-check-act (PDCA) cycle, considered what United Airlines could have done differently to avoid its latest public relations fiasco,
Story links for April 21, 2017
Which Is the Most Important Step in PDCA?
How Economics 101 Could Have Prevented United's PR Nightmare
Interview with Mike McLean, Convener for ISO TMBG for IUMSS Handbook
How much time employees take off is largely a factor of firm culture.
Cuisinart launched a product safety recall in December 2016 of about 8 million food processors
The mismanagement of bet-the-company business crises has become pandemic. Consider just the most recent examples.
It is well known that small business is vital to the success of the U.S. economy. Less known, though, is how instrumental it has been to the growth and innovation in drug development.
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